Regent Seven Seas CruisesReviews of rssc.com

Con artits! Book elsewhere and avoid these cowboys.

I thought Regent was an upscale cruise line. It’s not upscale at all. The food was mediocre at best. I would never go back to the restaurants on the ship. They nickel and dime you everyday. It’s all one big hustle. Find a better place to specs your money.

I booked a cruise to Alaska for next June. 9 months away, my partner died suddenly and they refuse to refund my deposit absolutely shocking, they will just resell, it hasn't cost them 1 penny yet they chose to steal £2500 from me. No compassion whatsoever, Never ever should you give them a penny.

Regent We booked a Regent Cruise trip from Vancouver to Whittier, Alaska on the Seven Seas Explorer followed by a four night extension in August 2026. We were appalled by the rudeness we received from Nathan, at “Destination Services” (handles shore excursions). We had spoken to him about an excursion the next day and upon leaving our cabin a few hours later found new tickets for that excursion that started four hours earlier at 6:45 AM (Destination Servjces is open from 8-8). There was no phone call from Destination Services and by the time we received this the Destination Service desk had just closed. However, we spotted him behind the lobby desk and called him over. He explained that they don’t call pax if their tour is cancelled or changed (he said “we can’t possibly call every affected pax”), and it’s tough luck if you don’t see the alternative tickets delivered to the pigeon home outside your room. When we pointed out that since he knew about the change when we had just spoken to him about our excursion, he said: “I’m removing myself from this conversation. I have never met such uneducated people”. He then stormed off. Fortunately, the shocked receptionist was able to call his supervisor, who booked us into a different tour. However, this supervisor only said he would speak to Nathan. No further acknowledgment or apology that this was completely unacceptable behavior was forthcoming. While we were firm and clearly dissatisfied, at no time were we rude and we certainly did not insult him. In speaking about this incident to other guests, they also had had poor experiences with Destination Services and this young man in particular. Despite Regent claiming to be the most luxurious cruise ship, clearly they cannot attract, performance manage or suitably train their customer facing staff. Now for the rest of our feedback: 1. Cabin service was excellent. 2. Food, other than Pacific Rim, was reasonable but not spectacular; 3. Seven Seas Explorer bills itself as a smaller cruise ship. We were, however, surprised at how impersonal it felt to be on a 700 pax vessel. Think of being in a luxury convention hotel. 4. A major disadvantage of travelling with Regent is that it lacks the higher pax traffic and long standing relationships that other cruise lines have developed in Alaska. Therefore, the ship either tendered or was berthed away from the main harbor. This meant you could lose several hours waiting to disembark instead of being able to enjoy the attractions. (Pro tip: do the helicopter and dog sledding experience on the Mendenhall glacier). 5. The land extension is overpriced and not worth it. Other cruise lines send staff to check venues and itineraries. Regent stopped doing this a few years ago and it shows. Example, from leaving the ship early in the morning the whole day only included a one hour excursion. The rest of the day was spent in the lobby of the hotel waiting for rooms to be ready, while other cruise ship pax had priority. (Rooms should have been ready at 4:30 PM but we couldn’t access our rooms until nearly 5 PM given other cruise ships had priority, and this is even with our guide, Cathy, having asked Regent to arrange prompt check in for our group a few days in advance.) Cathy was fantastic and worked hard to salvage Regent’s itinerary, which even included giving her a different pick up time than us. L(Note: she filled in for a sick colleague, so Regent gets no credit in selecting her as our guide.) We won’t be back for more of the world’s “most luxurious cruise ship.”

If you're okay having your belongings stolen from your room in this ultra-luxury cruise, and having Regents tell you "there's nothing we can do" after waiting weeks for an answer, Regents is for you.

My father died on July 3, 2026. He and my mother were booked on a Regent Seven Seas cruise departing September 1. After his death, my mother cancelled the trip. Regent kept the entire $14,490 they had paid. We asked Regent to make an exception under truly extraordinary circumstances. We were not demanding anything unreasonable, we asked whether they could provide a refund, a partial refund, a future cruise credit, or even allow my grieving mother to rebook. Regent offered absolutely nothing. Not one dollar back. Not even a credit toward another sailing. I understand that cancellation policies exist. But there is a difference between enforcing a policy and hiding behind one when a passenger has died and the surviving spouse cannot possibly take the planned vacation. Regent chose to keep every dollar paid by a deceased passenger and his grieving widow rather than offer even the smallest gesture of humanity. Regent markets itself as a luxury cruise line built around exceptional service. In our family’s most painful moment, we experienced the exact opposite: rigidity, indifference, and a complete absence of compassion. Policies reveal what a company is legally entitled to do. Situations like this reveal what kind of company it chooses to be. I would never book with Regent again, and I strongly encourage anyone considering this cruise line, especially older travelers and families, to understand how they may be treated if tragedy strikes.

This week I made three requests for quotes and information to book a cruise, but no one seems available to answer customers in this 6* company...

We completed six cruises with Regent Seven Seas Cruises and were on our way to the seventh. We enjoyed our cruises and when there were issues (almost every cruise has an issue) we trusted that Regent would take care of it. Usually, it involved missing an excursion or port because of weather etc. On the seventh cruise scheduled for Venice to Istanbul, our flights from Reno to Venice were rebooked four times--not in advance but while we were at the airports. United and Lufthansa--after two days we got from Reno to Denver and the re-bookings had us missing 4 days and most likely not catching the ship on time. Where was the Regent help while this circus was going on? "We are not open on Saturday or Sunday" and if you need help contact us on Monday or your Trip Advisor. On Monday, "we close at 5 p.m. (we were calling at 3 p.m. our time" and cannot help you. After determining that we would have to chase the ship to get on it and also missing the 4 days, we went home. We expected and trusted Regent would help us but instead, it was two pages of words and claiming we should have purchased insurance. So, they were saying we should have bought insurance just in case Regent did not honor their contract. We honored our contract, we paid, we were at the airports on time and available. So, don't trust Regent. Other cruise lines make it one of their duties to see that the travelers get to their destination and home again.