Regent Seven Seas CruisesReviews of rssc.com

Guys, I need to share this with you Let me tell you a story and why I think Regent Seven Seas is a heartless soulless business with a total lack of compassion or interest in customers. My wife and I were recently booked on your cruise from Venice to Athens. The week before, I was hospitalised and as a result we were unable to travel. I advised Regent as soon as I was admitted to hospital via my travel agent. As a previous Regent customer and a person who had invested a lot of money in this cruise, I expected some compassion from Regent but I was severely disappointed. When I asked Regent for a credit (not a refund) the silence was deafening. I was advised no credit would be given. Even more disturbing was I received a get well email from their Australian representative wishing me well (which was nice) but when I replied I thought the way I had been treated was poor I did not received a response until a second email where I was advised to lodge any complaint through my travel agent. What use is it having a representative if this person can't take up issues raised by customers ? In any case, seeing I doubt my case will be taken seriously by Regent I sent a direct message to the President and CEO. I was a great fan of Regent after I did their Alaska cruise a few years ago, but that has certainly now dissipated. I know your rules regarding refunds and credits. And I know I was late in advising Regent I was unable to travel. But as you can understand, that was a matter of circumstance over which I had no control. I always believe businesses should do the right thing by their customers. That's how I have grown my business over the past 30+ years. We apologise when we are wrong and we always act with honesty and integrity in creating remarkable experiences for our clients. We understand the lifetime value of a customer. Regent doesn't. You will also understand why I would never do business with Regent in the future and I suggest to everyone else you do the same. The only way businesses like this learn is when it affects their bottom line. Regent is a heartless soulless company that does not deserve your business.

I recently cruised on the Regent Seven Seas Voyager. When we boarded, we were unable to get into our rooms for several hours because the ship had experienced an outbreak of a stomach virus. On my second night, I became violently ill, and two nights later my husband got it. As a result, we were isolated in our room for 4 days, and missed several meals and excursions. The general manager refused to apologize, consider a credit, or even acknowledge we had gotten sick from the virus infecting the ship, even though many had gotten similarly ill. In fact, he was incredibly rude. This is not a company I will ever travel with again.

REGENT/NCL Horrific Management!! We paid for a Seven Seas Suite on the brand new Regent Grandeur's two week transatlantic NYC-BCN voyage. Our suite was effectively uninhabitable! The veranda door had an air leak so loud it sounded like a whistling train. Their idea of fixing it was to duct tape the door shut. Thus, no more use of the veranda. Several curtains/shades kept falling off and had to be repaired several times through out the cruise. Closet and bathroom doors would not stay closed or latched during the night and would make noise as they opened and closed, until we got rubber door stops to keep them open. Worst of all, the walls of the bedroom made such loud banging and creaking noises that it sounded like someone was hammering inside the walls. All four Seven Seas Suites are at the front of the ship on the slope of the bow leading to the bridge. We spoke to others in the same suites and they also were experiencing these issues. While we were on a "crossing," the seas were never "rough" by any means, at best moderate 6' swells. Every time the bow hit a swell, the banging of the hull against the wave carried straight into the suite. Coupled with the banging and creaking of the wood walls, it made it impossible to sleep. Regent staff on board provided us with a concierge D cabin to sleep in (a cabin valued more than $10,000 less than what we paid). So, every night we had to pack a bag and move from one cabin to the next, then reverse the process the following morning. If we forgot anything, we'd have to wake up in the middle of the night, get dressed, and return to the other cabin to get it. That said, my compliments to the onboard crew (executive concierge and general manager) for being understanding and equally appalled as to what we were experiencing. Several days later, the executive concierge reported to us onboard that Regent was offering us a $2,500 credit towards a future cruise while we were on board, which we felt was an insult as to what we had to endure for the two weeks. Apparently, the executive concierge felt the same, because she said "Please don't shoot the messenger." Other than that, the executive concierge and general manager said we had to deal with Regent corporate upon our return, which we did. Needless to say, we heard back from NCL/Regent today with an increased offer of a $5000 credit towards a future cruise to be used within the next year based on availability! Again, what an insult for all the inconvenience we experience on board their "brand new luxury ship." I know Regent has made a name for itself and has no problems filling their ships, but I'll tell you two things. We are a "younger" couple in our 50's and 60's who are the next generation of cruisers and should be the focus of filling their ships. We have met many wonderful people on board Regent, many having hundreds and hundreds of nights on Regent and one thing they ALL agreed on and shared with us is that Regent is not what it once was. They observed that management (not onboard customer service) has gone down hill as of late and appears to be continuing on a down hill slide. Regent is not by any means the only high end cruise game in town and for us, sadly, we will never use Regent again. I think the saddest and most infuriating thing is that it is obvious that Regent demands and trains its employees to be excellent and of the highest standard (and they are), but when it comes to corporate management, the standard is completely different.

Our Regent Cruise ship was delayed one day because of mechanical issues, which caused us to miss two ports and tours. Regent didn’t compensate adequately, We spent the first day waiting for a bus to transfer us, only to wait again for 3 hours for the ship to arrive, but Regent was gracious enough to give us bottled water and potato chips. After all it’s a luxury cruise line! I cannot recommend Regent to anyone.

DO NOT GO ON REGENT!! We are frequent cruise people. The Regent Seven Seas Splendor cruise of the Caribbean for 10 days was awful. Worst ever cruise. 1) Had three good restaurants but limited capacity to handle 700 people. The overflow place to eat at, Rosa Restaurant, where most people had to eat was like an old person cafeteria, 2) the cruise had 2 days at sea, the entertainment on board, was Bingo, Cross Stich, and Puzzles -- no joke ! 3) the excursion activities very bad, we did the catamaran sail for $90 upcharge each, and went out and no sail, just motoring around and food was awful and playing the song YMCA the whole time ! 4) there were bus rides involved, no bathrooms on the bus, a problem for a lot of the older people, 5) the men’s spa was filthy, 5) we had a major problem with an incorrect charge on our bill, no one could change it on the ship, said we need to work with guest relations in Miami, the captain said he could do nothing. I could go on about other issues. Needless to say. The worst cruise we have been on and we DEFININTELY WILL NEVER GO ON ANOTHER REGENT CRUISE! NO-WAY !!

This is so far from an luxury experience. Bad since the beginning. Lost my money i been treated Bad even from a waiter. The Worst experience ever.

We have travelled with Regent SSC on a number of previous occasions and have always enjoyed every minute. However during our recent trip around New Zealand and Australia we decided to book another package to Japan in 2025. It was then we became aware of the additional benefit that was being offered to our American cousins, namely "FREE BUSINESS CLASS FLIGHTS." When we queried why us British passengers were not offered this benefit we were told well its not really free it is a marketing ploy which would not be allowed in the UK under current UK marketing legislation. So my American friends be aware, be very aware when words like free are used to promote a Regent SSC product. As for us, Regent are a lost cause we have even returned our loyalty pins so they can use them as FREE gifts for their next generation of punters. we in the meantime are looking at alternative companies with whom we can spend our money, and yes, there are several in the market. I would add though that the ships staff we came across were extremely helpful and very friendly. Finally the correspondence with Regent in the UK with their office in Southampton was in my view second rate, they have not even bothered to thank me for returning our loyalty pins.

a £20,000 cruise runs worse than MSC Cruises poor quality food , waiting 20 minutes to be served for a drink , Old ship RSSC Navigator , Rude staff, on 1st day in Lam Cha Bang Thailand port i asked for a Bottle of Stella but they have run out LOL, Scrambled egg at breakfast like rubber where its been sitting under heat lamps, Couldn't go to Compass Rose restaurant first day as there was a private function ??? any juices on board are badly watered down .tghis is our second and last regent cruise .Voyager our last cruise was brilliant .