Regent Seven Seas CruisesReviews of rssc.com

We booked a 10 day concierge level cruise from Trieste to Athens. The process fro the initial boarding ws horendous. Disabled passengers were required to climb exterior stairs to 4th level with hand luggage. No instructions to passendgers during the pre boarding process. Business travel booking was the worst experience. They booked wiht an airline and then severed he relatioship leaving passengers on htat line in limbo/ Requested a call from someone in authority to discuss issues and never recieved. Numerous otehr issues and hence I would not recomend Regent for your cruise option

Wow, our Alaskan adventure on RSSC Explorer was exceptional. The staff could not do enough for you. I was amazed that our suite attendant remembered everyone's names and went over and above to make us happy - especially sourcing the exact drinks that we'd asked for. The food was amazing, the entertainment top notch, and the Guest Lecturer; Dr. David was fascinating - he is soo enthusiastic. I would highly recommend this cruise

Xbee with b4 great experience BUT CALLED 023 8032 1352 RANG 4 TIME EACH FOR NEARLY 5 MINUTES THEN CUT OFF DONT BOTHER NOT THE REGENCY I KNOW

We were in a penthouse with a butler. The butler was horrible, always barging in our room. He would not answer our questions, and tell us to find out on our own. He then admonished us when we would ask the maid for things or information. He treated us like we were toddlers. We are both lawyers with MBAs. We complained about him. He than said he was sorry but he did it again. But the worst thing was the food. At one of the specialty restaurants, I ordered lamb chops, and the server brought me 5 different knives because I was unable to cut them. Finally the chef remade them and cut them for me. They were good then. Another night, I ordered lobster at a different specialty restaurant and it was too chewy. At the third restaurant I ordered a chicken dish and I had to order a vegetarian dish as again the chicken was too chewy. I became a vegetarian on this cruise as the crummy meat and crummy fish were tough. The buffets were vegetarian good. Also I am gluten free. They do not know how to cook gluten free. I had a scone that was so hard. I did not bite into it as it was hard as a rock, and I would have needed dental work if I bit into it. The gluten free pancakes of 3 times, one time was good, the other 2 times ,way too chewy. The good things were the entertainment was great and they did do a good job with the laundry. Also I thought the staff were great except for one server and the butler. This is not the most luxurious cruise line as they attest. I have been on a luxury cruise line prior to covid and this one is not. We met some people from the UK who had been on numerous Regent cruises who complained that the service and food had gone downhill. Save your money and go on a mass market cruise and pay to eat at the specialty restaurants.

We are just coming to the end of our second cruise with Regent on their Explorer cruise ship. We have had a luxurious time with first class service and excellent food, just like the last Carribean cruise in the newer Splendour ship. The smaller size of these cruise ships mean you get to know staff and other passengers, and there is a strong social element to these trips. We can't understand the negative comments seen on this site about Regent, except to say that we saw quite a few grumpy Americans on the cruise who complained about everything. Some people can't be pleased and often they are the ones who also write reviews. Our friends on the cruise say that Regent is the best cruise company they have used. We aim to use them again, as our experience of their services has been superb.

MIxed view of this cruise line - disappointing expensive Pacific cruise in January. Office staff in UK unhelpful and not caring, staff USA pleasant and helpful. UK client miss out on booking for special restaurants as release time is for the USA clients. Going on another soon so hope for the best, but this cruise line favours their USA clients first. Restaurant staff were first class.

Let’s face it: regent cruise lines are one of the worst cruise lines …. I experienced the world cruise 🚢 several years ago and they will NEVER MEET EXPECTATIONS. IF YOU BOOK WITH THIS CRUISE LINE YOU MADE THE BIGGEST MISTAKE VACATION EXPERIENCE DECISION…. YOU HAVE TO DEAL WITH THE HORRIBLE EXPERIENCE. THATS YOUR FAULT.. I am president /ceo is just as bad as the former ceo Jason montague.. they are mistrusting !

The Splendor, one of Regent's newer ships, is a gorgeous vessel. The design and decor was well done. That, coupled with a timely and efficient boarding process provided us with a great initial impression. We had one of the larger suites that had 2 bedrooms and 2 full baths. The suite, not unlike the ship, was designed and decorated very well. However, after being onboard for a short while we noticed an AWFUL ODOR from the commode room in the master bath. It had the spell similar to an "outhouse" or "porta john". I'm sure you get the visual. We contacted the service crew who acknowledged the smell and kindly sent the engineer/maintenance crew to address. So my first question to everyone that didn't receive a good response was, "why wasn't this addressed for the passengers who had the suite right before us". A repair attempt was made where they sealed something in the floor. We gave it a day to air out and see if the smell was eliminated. It wasn't, and we contacted the crew to come back. I spoke with the engineer in charge who indicated that they would do more extensive cleaning of the pipes and system. To make a long story short, by day 4 of a 10 day cruise, they improved the condition but never eliminated the smell and the Executive Concierge offered us a $1,500 credit toward a future cruise. Given that we had paid quite a bit on this cruise and my wife would only use the restroom in the other bedroom, this was quite insulting. They could not eliminate the odor, but continue to book the suite for one guest after another to experience. The General Manager onboard was nice, but not helpful. When we returned home I contacted Corporate to address the issue. We went all the way to the top, Andrea DeMarco, President. They increased our credit to $2,000. Be mindful that we had a deposit on a 25 day Africa cruise costing significantly more than this cruise. They are quite proficient in saying that they are sorry for the inconvenience. However, given their lack of action its just idle words. It was never about the money for us. Any compensatory offer would be a gesture and insignificant at best. It was always about how Regent treats it's customers when service delivery is inadequate. Do you stand behind your product? Is this the treatment that Leadership directs? We were trying to determine if Regent was a company that we would continue to cruise with. We got our answers. I have seen other Regent reviews indicating that management doesn't value its customers. Although we had a fantastic Butler who exceeded our expectations we will not be cruising again with Regent. This was our first and last. We canceled the cruise we had scheduled, along with a future cruise deposit that we gave onboard. They lost a customer by not showing that they cared. We prefer to spend money with companies who value their customers. Finally, the food on the ship was just good, not great. The excursions and entertainment were just ok. We have had better on other cruise lines. A casino with a crap table was a pleasant surprise. Buyer Beware!