Regent Seven Seas CruisesReviews of rssc.com

Never cruised. Just asked for a quote. Instead of a fixed price quote I received a statement saying the cruise prices are “spot”, meaning they change constantly based on an algorithm to maximize profit. Even though I expressed my complete lack of interest in this pricing model for a supposedly high end cruise, the sales person continues to call me daily and spam me. My advice - do not give them contact information. Their competitors are more than happy to offer grace periods during which prices are guaranteed.

Never again. Sailed Trieste to Barcelona. Cabin filthy and only taken seriously after speaking to Director of housekeeping. Informed that our cabin steward had been warned many times about his lack of attention, but yet no change it would appear. Told to meet at 9am for an excursion and arrived 20mins early to find disorganised chaos in the theatre, made it to ticket desk by 9pm but told tour bus had left, this was a lie plain and simple. Complained to Cruise Director who was the only person interested and sorted us out as the bus hadn’t left, excursions team just couldn’t be bothered to sort their own chaotic mess and found it easier lie. Disgusting after pre paying nearly £800 for the tour. Customer services, should be renamed Customer Disservices as they to are trained in the art of avoidance, rudeness and being discourteous. Their substandard attitude focuses on listening to respond, not listening to understand. Food bad in most restaurants apart from the main dining room. Staff often gave incorrect information to save effort in assisting. You are not an ultra luxury cruise line, you are very sub standard with delusions of grandeur. On the plus side disembarkation day was easy and a real joy to finally leave the ferry, they call RSS Splendour.

Have just had a brilliant trans Atlantic cruise on Regent Seven Seas Mariner. The staff were outstanding - all very happy and would do anything to help. The ship had been in dry dock for a refurbishment so initially there were a few issues that needed resolution but the crew and contractors worked tirelessly and discreetly to address the issues. It was our first time on RSS and we were so impressed with the quality of the food and the standard of service. The ship never felt crowded and there were plenty of places to sit comfortably and relax. The lecturers were enthusiastic, very interesting and informative. We are looking forward to our next Regent Seven Seas adventure.

We booked our first transatlantic cruise on Regent Seven Seas from Miami to Portugal leaving March 2026. We booked a Salon Suite so we would have priority access to activities. Regent has made it a huge hassle and I really wish we had booked with a different line. When booking shore excursions and dining open, customer service is closed, so if you have problems, you are out of luck getting real time help. I bookmarked when both open. The shore excursion choices are not that great. The one excursion we really wanted was available, but between selecting it and checking out, it disappeared from my account and I didn't notice. When I went back it was full. Dining reservations were supposed to open last night, but no link available and again customer service was closed and still closed, even though their website says it should be open. there was a link for culinary classes -- unclear when this opened as we were given no notice. We were super interested in this also, but all are booked. It shouldn't be this hard and frustrating.

SSSPLENDOR is well appointed,the staff are exemplary but :having just returned from Canada and America on the ship : 1.We were stranded in Boston as shuttle bus did not stop at pre discussed point(nor did he stop when flagged down by my husband) 2.Loads of bones in a Dover sole in Chartreuse restaurant.Ugh! 3.Harangued by American neighbours..he shouted at my husband around balcony etc..Italian cruise manager said you've only got a day left to put up with this'!!!

In June 2024, we booked an Alaskan Cruise with Regent to be taken in August of this year, 2025. We have been sailing with Regent since 2009 – French Polynesian Islands, 2012 – Western Caribbean, and had always been extremely satisfied, UNTIL THIS BOOKING. From the very beginning of booking our cruise for 2025 we have been finding customer service to have drastically declined. Our agent Keith Blazek was, at first, VERY responsive up to the point where we made our deposit (non-refundable). After that, he would not respond to MULTIPLE emails or phone calls where we were seeking clarification of some of the charges and discounts. I did not make notes at that time but the way the pricing was explained was not how it was provided on the invoice and we sought clarification. We have not received clarification even 1 year after booking. I finally insisted on contacting a different Regent travel representative for clarification and have since used this route in order to follow up on other issues. Since then, discounts and added benefits are now being offered on our cruise but they are not offered to us since we booked before they had a “pricing change”. How convenient that they are able to use this line to circumvent equitably providing these benefits to us. Their contract is such that all the power lies with them and NONE with their client (us). They made a change to the port of embarkation as well as a change in one of the major ports where we were provided a selection of excursions that were comprehensive. We had selected an excursion that we felt was a great opportunity in Ketchikan. The port was then changed to Klawock, a VERY small town with maybe a dozen streets in the town. The number of excursions dropped DRAMATICALLY to about 8. Two of them required a flight to get from the port to the activity and the cost was extreme, over $1000 US. That, to me, indicates that the excursion is not in Klawock but somewhere else. Possibly Ketchikan? One other note regarding the excursions: Regent advertises free excursions included in the price of the cruise but the number of free excursions has declined drastically in the 16 years that we have booked with Regent. Where there used to be a reasonable selection at no cost, there are now 1 or 2 options and those are now more “self-guided” options. With this change and the issues of our calls and emails receiving no response, I have tried to contact someone higher up in the Regent organization. NO ONE HAS RESPONDED!! I have since called in order to try to get some kind of resolution to our concerns and we have received no acceptable resolution from our side. Our reservation remains unchanged. And in some cases, our concerns have been invalidated or ignored. With the threats that we are seeing in the news regarding issues at US customs, threats of cruises being diverted from Canadian ports, and slowly escalating monetary issues across the globe, we reached out to Regent to find out what our options are regarding possible future changes to the cruise, including the extreme possibility of cancelation. The person we spoke to wasn’t even aware of some of the issues but was sympathetic in words only. The stance with Regent is that they are not accountable for anything, even to the point that they were not accepting any accountability or responsibility to us, their patrons.Because of the instability of circumstances surrounding the cruise, and because we are no longer getting what we originally purchased when we booked the cruise, we have forfeited our deposit and have cancelled the cruise. Regent’s lack of willingness to help in these circumstances and their inability to see anything except the money that they would be getting from us, has forced us to decided that we are not willing to risk the balance owing of more than $20,000 to receive a cruise that could be changed further and is no longer anywhere close to what we originally bought. One thing I have learned in this time period is that when an airline changes a flight, even by a few minutes, I have the option to cancel the flight and bank the money for another time. I have also spoken with others who have cancelled their cruise with other cruise lines in the last few weeks. They were allowed to bank their deposit to be used at a later time. A minor handling fee was applicable but they did not lose anything more than the handling fee. Regent DID NOT EVEN OFFER THE OPTION. We lost our deposit of almost $3000. And no one was apologetic when we gave the reason for our cancelation.

We are not cruisers by choice but by necessity due to my husbands increasing immobility. Most of our holidays have been spent cycling round the world,climbing mountains and skiing. This was only our 7th cruise.1holland America,2 Fred Olsen, 2 Azamara,1 P&O.all on small ships (which are getting less every year.) We like peace and quiet ,relaxing.days,early nights,good food,sunshine,a jacussi,a home from home,which all our cruises have been but the Regent one in November 24 was the best so far. Our cabin/suite was sumptuous, ,some would say a little dated by newer ships standards ,I would call it elegant and classic.The bathroom all marble and wood no melamine in site, not exactly my taste but beautiful The mattress was so deep and so comfortable as were the pillows. I drank more champagne than water,you didn’t have to have the wine on offer,they have a wine list you can chose from at no extra cost, you only had to ask( they don’t broadly advertise the fact.) The food was excellent in all the restaurants . Not being big fans of meat the buffet with all the salads, fruit,cheese, more than sufficed,We nearly always had a window table and the staff nearly always took the food to the table for us. We had room service twice, and what an experience!!! We had 2 nights in each port which made the excursions more doable.Rome,Florence ,Pisa, cinque terre,Marseille for the Provence alps,Lisbon. All the excursions were excellent. We choose excursions to visit places for their sites/ history, not to shop in overpriced upmarket shopping centres and drink overpriced coffee,which is what the moaners seem to do.Why would you want to go to St Tropez when you can venture into the Provence Alps,or visit a vineyard for wine tasting when you can see the cinque Terre. Each to their own but the most interesting people we met were the ones not moaning, who like us seem well travelled. Most of the staff went out of their way to be helpful, nothing too much trouble. Perhaps the moaners should look closer to home as to why they don’t get the best out of people. It only take a please/ thankyou,Hello and a smile. Speak to people how you would like to be spoken to,not in a condescending manner,(as I frequently observed). We will be cruising more frequently now, and I hope we can afford to cruise RSS again.One thing for sure we will stick with the smaller ships, even though they’re not all singing all dancing glitz and glamour,but then again, neither am I.

Regent Seven Seas Cruise: A Disappointing Experience in Customer Care I want to share my deeply disappointing experience with Regent Seven Seas Cruises in the hopes that they will reconsider how they treat loyal guests facing unforeseen medical emergencies. As a senior woman, I was thrilled to book my first two-week cruise with Regent, traveling to Argentina and Brazil on March 3rd with friends. Unfortunately, in December, I suffered a serious and unexpected injury—I fell and broke my neck. My doctor advised me to cancel the trip, and I had not purchased travel insurance. Regent’s policy allowed me only a 50% credit, despite the extreme circumstances. The good news? I recovered faster than expected! By early February, my doctor cleared me for travel, and I was eager to rejoin my friends. But when my travel representative contacted Regent, I was shocked to learn that rebooking the same trip would cost an additional $39,000—an outrageous and completely unreasonable charge. To make matters worse, Regent was unwilling to accommodate me on this voyage, even though I was fully cleared to travel. Regent Seven Seas promotes itself as a premier luxury cruise line, yet when faced with a situation that required flexibility and compassion, they refused to make any exception. I am calling on Regent to reconsider its rigid policies and provide full credit for situations involving unavoidable medical emergencies. My friends will be setting sail next week while I watch from the dock—an incredibly disheartening experience that could have been avoided with a fair and reasonable resolution. I hope Regent rethinks how it values its guests and takes action to ensure others don’t endure the same treatment. Has anyone else experienced something similar with Regent or another cruise line? I’d love to hear your thoughts. #RegentSevenSeas #CruiseTravel #CustomerService #LuxuryCruise #DisappointedTraveler