Regent Seven Seas CruisesReviews of rssc.com

Based on its marketing, I was expecting an incredible customer service experience. Unfortunately, the cruise line does not live up to its brand promise. We booked a concierge level suite since we loved the concierge experience on Virgin Cruises, but regent does not come close to Virgin. The cabins are well-appointed, but the. Service level lacked substantially. One morning we ordered breakfast to the room, and our eggs and coffee were cold. The two restaurants that require reservations provided excellent food and service. Compass Rose was decent, but the Italian restaurant was a disappointment. Our waiter never told us there was an array of appetizers to chooses from on the buffet. We learned this when we went up for desert. When I mentioned to our waiter that he failed to mention the appetizers, he did not apologize. He just said we could always start again. The tours that were included were very good, but the destination services staff were not friendly at all. I felt like I was in a NY camera shop when speaking with them. We had an early train on the day of departure so we asked if we could depart early. Three separate people told us that there would be no problem. When we went to depart, the woman first yelled at us. When we mentioned that 3 different people told us we could depart early. Her response: “Go ahead and leave. I don’t care what you do.” Not the thanks for cruising with Regent I was kind of expecting. One thing that really bothered me is the night we went to pack our things before departure. The water bottles given by the ship as a “gift” were no where to be found. My wife asked the reception desk about them and was told that “they guessed you didn’t want them. After we said that we did, our concierge came back with our glasses. Why anyone would make such an assumption before we were packed does not make sense. After that incident, I felt a need to check to make certain other items were not removed from the room. We have another Regent cruise planned in November and we are having serious second thoughts based on our experience. For the price we paid for outstanding service, Regent failed miserably.

Third regents cruise, between them many other cruise companies. I am currently in the Sakura highlights one and so far this is no luxury experience. Service is pretty bad with servers openly speaking bad about their work, or distracted with mundane conversations about their lives. Had many orders come wrong to our table. Food in the Compass Rose is not even close to the first 2 Regents cruises. Having versace dishes doesnt make a restaurant good. I would say this is now like MSC or Celebrity upper classes but at 5x the price. Specialty restaurants are not here not there, just ok. The room services is pretty bad, meaning like it will fill your belly but dont expect good food. The all inclusive excursions are a terrible thing.. 5 or 6 hours in a bus for a 30 minute fast walk to whatever attraction is. Really pathetic organization and the food is even worse. Overall for a more than 50K US Dollara cruise this is no luxury cruise but more of a Private Equity attempt to lower costs and increase benefits. They should be ambarrased to call themselves a luxury cruise and go back to Reinassance, Radisson times.. I mean at some point old people will not be around and new generations will need better options.

The South African itinerary was nice. The crew members were, by and large, friendly and trying to make the most of the situation but that’s where the pleasantries finish. Tired, outdated ship. Below average food, unhelpful guest services, average entertainment, poorly organized schedule with minimal activities onboard. Expected a lot more for the ridiculous price. Not a fan of larger ships but all things considered, I’d rather be on a larger ship with much nicer offerings than a smaller ship that has mastered mediocrity. We were “shopping “ for a higher end/luxury cruise experience. The Regent SSC experience was one enormous missed opportunity. We will keep looking…

The excessive “junk mail” is out of control. My husband and I have been bombarded by endless shiny pages of sales mail from Regent Seven Seas. We never requested their marketing materials. We are not interested in cruise information. I actually steer clear of companies that send never-requested mail. Meanwhile, we recently received a heavy(3.5 pounds? ) thick “catalogue” wrapped in hefty plastic. “Voyages to Explore. July 2026 - May 2028.” The blatant disregard for environmental responsibility is disturbing. If Regent(or the current corporate owners/managers) think these outdated crude mailers are a good idea, what damage are they doing to our oceans?

We have sailed with Regent a few times now but I have to say this cruise was by far one of the worst cruises we have had for many years. The ships decor and appearance in public areas and on our balcony was disappointing. From holes on the top decks where you walk to balcony furniture which was unusable. Even our stateroom attendant was embarrassed.

Went on a cruise with my husband as a little extra trip after our honeymoon. We met a singer called Daniella Barrat, she sang on the cruise and was super friendly at first. Later I caught her sending inappropriate messages to my husband, she'd found his Instagram liked all his posts and sent him some disgusting suggestive messages. What kind of cheap people does this cruise hire??? My husband felt very uncomfortable and our whole experience was ruined by this woman's shameful behaviour! I guess this is how she gets extra 'tips' from customers and god knows how many other men she has done this to! Be warned and use a more professional cruise!!

Our cruise on the Seven Seas Voyager in November/December 2025 was totally different in culture and impression than our first Regent Seven Seas cruise on the Seven Seas Navigator (April 2025). We found out that Regent Seven Seas launched a new tool, Regent Connect, part of the Regent Elevate program designed to help Asian travel agents personalize the client experience. This cruise was made-up of more than 50% Asians from Hong Kong and China who got a substantial cruise discount. Between 150-170 Asians from Hong Kong booked this cruise through the same travel agency. After going to the website (translating to English and converting HKDollars to USDollars), we were totally shocked to see the prices this travel agency was offering on select Regent Seven Seas cruises. Some of the packages include roundtrip airfare on Turkish Airlines. We are not sure if the travel agent cut their commission to get the prices lower or if Regent Seven Seas gave them a lower discount than any other region in the world to grow the Asian region. Whichever option, RSSC’s strategy may backfire because they may lose a lot of U.S., Canada, and European customers. If you are not aware, it is part of the Asian culture to aspire to always be first. We encountered many problems that started at the pre-cruise hotel (Grand Hyatt Barcelona). We had to wait in a very long line of people to get into the breakfast restaurant. Apparently, the Asians had taken over the restaurant and never left allowing the tables to be turned over for other guests. When we finally got in, we ended up sitting in the bar area at a low table (not comfortable for eating). Then the Asians did the same thing in all the onboard dining options on the Seven Seas Voyager. They would start lining up for the Main Dining Room at least 45-50 minutes early and then take over all the tables for six or larger and never leave for other large groups to sit together. The Regent Seven Seas restaurant staff thought if they allowed the Asians to enter the Main Dining Room at 6:00pm instead of 6:30pm it might alleviate the problem. It did not! It only caused a bigger problem for the wait staff. Twice when we went to the Main Dining Room to get a table for six, we had to sit at two tables of four put together. We tried several times to get a table at Setti Mari (the Italian restaurant) and could not. Finally, one evening, we got in line very early (second in the line and the only non-Asians). An Asian woman behind us did not like that we were in “their” line. Problems continued when we were on excursions as well. We kept wondering how the Asians were the first on the excursion tour bus, making us sit in the back. We finally determined that once they exchanged their excursion ticket for a bus ticket, they did not wait in the theater until their bus number was called. They immediately exited the ship and waited outside. The only time this did not happen was at our last port, which was a tender port. They were not allowed off the ship until their excursion/bus number was called. Instead of waiting inside the theater as we were instructed to do, they stood outside the theater in everyone’s way. When we returned home from the cruise, I had to submit a request twice for someone from Guest Relations to contact me. I finally received an email with a link to a web form to complete. Their response basically said that they would share my comments with relevant onboard and shoreside teams so that they may review the processes, strengthen crowd-management strategies, and better anticipate situations where large groups or full-capacity sailings may affect the guest experience. We have another Regent Seven Seas cruise booked for this May 2026 on the Seven Seas Grandeur. I checked the Hong Kong travel agent website to see if our cruise was listed and it was not. We are hoping we don’t encounter the same problems on this cruise, or it will be our last on Regent Seven Seas.

Don't believe the website. This is not an all-inclusive experience. Japan was our second Regent cruise. We had expectations for quality, service, ports of call, food, etc. First off the all-inclusive portion. Every cruise has a number of included excursions. They are free...if you can get in. Turns out there is very limited space on these included excursions and, unless you're first in, you're not getting on those excursions. The paid for excursions are very pricey. Secondly, free wifi for four devices. Absolutely able to log in on four devices for free. But if you want to do anything more than send a text or try to download an email you may not be able to. Streaming requires an upcharge. In our case $220USD. It just all depends on how much information any website or app downloads to you. Food was okay. Some of the dinners were average at best. Some mains were dry and tough. Except for the black cod at the Pacific Rim restaurant. That was phenomenal! I could have eaten it every night. The Japan we saw was not what we expected. Destination Services, while very lovely people, didn't know a lot about the tours or the towns we were in. Our itinerary was changed for some reason and we spent two days in one very tired little town. It was run-down and sad. I have no idea why it was even on the route to begin with but to spend two days there seemed like taking the easy way out. I also have issues with how they do business. I will have to deal with that in another review because it deals with our third Regent cruise. One that we booked after our first experience in Norway naively expecting all Regent cruises to be the same quality. This cruise has me wondering what people see in Japan and Regent.