Regent Seven Seas CruisesReviews of rssc.com

grossly unsanitary toilet in penthouse suite,also bathroom floor. No captains dinner. 3/4 restaurants served dry, tasteless food. Excursions poorly adjusted to bad weather without easy corrective action possible, based on weather outlook. - Overall overpaid cruise

The room was nice, but the food was terrible and the price is not worth it.

rssc grandeur cruise-Not worth the money- terrible booking system for the restuarants and excursions before you leave the country, some staff are wonderful others nice but no more friendly than other lines terrible food for vegetarians. Basic for vegans, mainly rice, pasta or stir fry, No choice at buffet limted dinner menu and dismissive staff if you complain about the cold food . No choice for veggies at Cream tea and that was not special, very rushed, one pot of tea, no time for another pot, cakes boring, tiny teaspoon of cream, etc. Nothing special here and def. not worth the price tag.

We completed six cruises with Regent Seven Seas Cruises and were on our way to the seventh. We enjoyed our cruises and when there were issues (almost every cruise has an issue) we trusted that Regent would take care of it. Usually, it involved missing an excursion or port because of weather etc. On the seventh cruise scheduled for Venice to Istanbul, our flights from Reno to Venice were rebooked four times--not in advance but while we were at the airports. United and Lufthansa--after two days we got from Reno to Denver and the re-bookings had us missing 4 days and most likely not catching the ship on time. Where was the Regent help while this circus was going on? "We are not open on Saturday or Sunday" and if you need help contact us on Monday or your Trip Advisor. On Monday, "we close at 5 p.m. (we were calling at 3 p.m. our time" and cannot help you. After determining that we would have to chase the ship to get on it and also missing the 4 days, we went home. We expected and trusted Regent would help us but instead, it was two pages of words and claiming we should have purchased insurance. So, they were saying we should have bought insurance just in case Regent did not honor their contract. We honored our contract, we paid, we were at the airports on time and available. So, don't trust Regent. Other cruise lines make it one of their duties to see that the travelers get to their destination and home again.

Our Regent cruise started in Athens, Greece, and ended in Trieste, Italy. We were travelling with two other couples and upon disembarkation, had booked a taxi from Trieste to Venice, where we were all planning to stay for a couple of days. I feel compelled to mention our disembarkation debacle first! Most cruise lines ask that the passenger's luggage be placed outside the cabin door the night before, and it is collected and available for pick-up once you disembark the next morning. Everyone in our group found their bags, except that mine was missing. We waited till all the bags were collected, thinking that perhaps someone picked up the wrong bag and left theirs behind. But that wasn't the case - all the bags were collected, which led us to believe that one of the passengers had taken an extra bag. We filled out a missing bag complaint with Regent, and in all that hectic confusion, it dawned on me that I had an air-tag in the bag and I could see that the bag was moving on the expressway towards Venice. So, we hopped into our taxi and headed towards Venice. The bag eventually stopped moving when it reached Venice airport, which was not our final destination that day. When we asked the taxi driver to take us to the airport instead of to our hotel in Venice, he was furious and said that it would cost us an extra 75 Euros. As there was no other option, we agreed and headed to the airport. After a lot of running around, we found the bag in the possession of a Regent passenger, at a Delta check-in counter. When asked why he had taken my bag, he nonchalantly replied that I had not tagged the bag correctly, which by the way I had! Instead of apologizing, he was rude and didn't offer any explanation as to why he had picked up an extra bag. On reaching home, I wrote to Regent and to my dismay, all I got was superfluous platitudes, which was rather disappointing and disgraceful on Regent's part. I informed Regent that I wasn't asking to be compensated for the fiasco, and that I was just looking for them to acknowledgement their responsibility, which they blatantly said wasn't theirs but of the Port Authority. That was a total cop-out on Regent's part, and it truly stank! It would have behooved Regent to accept the fact that these incidents happen and in keeping with their supposed exceptional customer service that Regent boasts of, made an effort to comfort the customer in any way possible. That being said, the ship had recently been refurbished, but it wasn't extraordinary, just what one would expect after paying Regent's somewhat inflated pricing. The suite was clean and comfortable and the staff on board was phenomenal, starting from the suite attendants to the general restaurant and service crew. The quality of the food left a lot to be desired, except for the two specialty restaurants, where the food was far superior. The entertainment on board was mediocre, at best. What was disappointing was the excursions, some of which were included in the price of the cruise and some we had to pay extra for. Regardless, quite a few of the tour guides couldn't express themselves too well in English, and it got frustrating at times. Just because some excursions are "free" which of course they are not, Regent may not be vetting the tour guides to the extent that they should! Needless to say, we will never travel on Regent again!

Boarded the RSS Mariner on 13 June in Miami. Suites are lovely. Stewards, restaurant and bar staff all great. However, couple of small but important points to note: Day 1 No limes or mint available on the deck bar, which means that a number of cocktails aren't available due to lack of ingredients. Day 2 Still no limes available on the deck bar, which means that a number of cocktails aren't available due to lack of ingredients. No strawberry jam available at afternoon tea. I raise these points as mint, limes and strawberry jam are staples and they have not been available on Day 1 and/or Day 2 after leaving Miami, where there are plentiful stocks of these items. Someone isn't fulfilling their job requirements as we have always found things to be perfect on RSS ships. Come on RSS you can do much better than this.

The refrigerator was not cold enough and the food I bought spoiled. I asked the butler to fix it but he said nothing could be done.

Emphatically not a 6 star ultra luxury experience in our opinion. Public health concerns following repeated outbreaks of 'gastric illness ' coupled with highly disappointing food, all within a wrapper of an ageing vessel merits an ultra negative verdict from us. Very disappointed.