Diane Lebert T.
Routine Wellness has extremely poor customer service
Routine Wellness has extremely poor customer service. Had a problem with shipping and tried contacting them several time with no response. Only receive automated emails with no help whatsoever. If you ever have a problem with their product good luck trying to get a hold of them. Shame on you Routine Wellness.
Response from Routine WellnessDec 20, 2024
Hey Diane, I'm really surprised to hear you say that. Your first email to us on June 22nd was responded to by us within 90 minutes. Your email from December 18th was responded to within 90 minutes. Your email from December 19th was responded to within 4 hours. It looks like your subscription renewed on December 17th. We emailed you on December 15th letting you know it was going to renew in 2 days, and you didn't take any action until the day after it shipped out. We try to be really transparent with subscriptions and responsive to customers, but when people denigrate our reputation like this, we take it seriously.


