RockIT RepairsReviews of rockitrepairs.com

I used to like this place. I would send our company phones there. They'd notify me that they received them. They'd fix them right away and ship them back right away - which was what I needed. And they'd let me know when the phone shipped. All what I expected. But the last time I sent a phone, I got no notification when the phone arrived. They took a week or two to fix it, only fixed it after I called/emailed about the status, then finally sent it back to me. I even contacted the owner, since I am connected with him on LinkedIn, to see what the problem was with service this time. I got no reply to that email. Since then I have not used this company. Poor response time and no answer to my question to the owner. That was enough for me to go elsewhere.

I sent in my son's Galaxy S3 for a charging port repair. Everything went smoothly. The phone came back quickly and was charging again. After a week it stopped charging. I shipped it back to Rockit. They took a look at it and told me that the port was cooked, the leads to the port were damaged, and I was responsible because I had opened the phone and put some black epoxy inside near the port. I asked them to send me hi resolution pictures. The black epoxy was actually the plastic from the port that had melted because they had shorted the port with a poor soldering job. The port charged the phone until it melted from the short. After a good amount of back and forth they put in a wireless battery. They sent me a charger, the phone, and my money back. Highly dissatisfied to have them ruin the phone, blame me for it, and not do a whole lot to resolve the situation. I would not recommend this company. The techs are not well qualified for sensitive soldering work.

I mailed in my phone to have RockIT replace the charging port. They did a good job. Phone came back able to charge again and continues to do so four months later. Only hiccup was slow delivery of the phone by RockIT back to me. RockIT informed me that my phone was on its way back on Friday, I believe, but it actually didn't ship until a day or two later. As I had planned the repairs to be done while I was on an overseas trip, I ended up not having my phone for a few days after I returned from travel. Not a huge deal, but enough to mention.

Came here to fix all the Iphones and my Ipad that I cracked the screens on. The price was straight forward with no hidden cost. I was promised to get my stuff within an hour or two, I either get a text or email when they are finished with it. It is always a great turn around. I wouldn't go anywhere else to get any of my electronics fixed! Yes, I definitely recommend this place

Staff is dishonest and performs subpar shoddy work. They do not verify their work and I was given a computer that was NOT fixed properly. Additionally, I was told that a part was ordered yet when I took my computer in another staff member looked on the computer and told me that no part was EVER ordered (talk about having a CASUAL relationship with reality). Additionally the length of time for repair was not congruent with what I was told. I posted a review video showing the poor quality work titled "Rockit Repairs Review Fredericksburg, VA". Avoid using them.

Always fast, good service

I took my phone to another competitor. Well I learned my lesson. Ill never go back there again. Rockit has my service for now on. Thank you for everything you did for me. You are truly 5Stars in my Book.

Fast and efficient they fixed it that day. I had thought I lost my phone forever. They fixed it no problems like new.