Jan
Great service
Always courteous and helpful.
RockIT Repairs started in December of 2012 in a small room at the George Washington Executive Center in downtown Fredericksburg. Quickly the demand for our repair services grew and we relocated to the 2,000 square foot facility at 1319 Lafayette Boulevard in March of 2013. We now service over 1000+ customers a month through our current location.
RockIT Repairs (rockitrepairs.com) has 159 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jan
Always courteous and helpful.
Scott
My Playstation 3 had the yellow light of death error, so I took it to them. The staff was friendly and professional. Three days later, they called to tell me it was actually a red light of death and couldn't be fixed. And they still charged me over $100.00 for that information.
Gary
My Kindle stopped charging. Read reviews that Rockit Repairs fixes this issue as a lot of people have run into this problem. Their customer service was fine, but about after a month I had the same problem again. I feel like I lost $50. If you fix something, it should stay fixed.
Response from RockIT RepairsNov 16, 2015
Gary, The kindle fire charging port is a repair we do daily. The reason the port stops charging is a problem with the design of the kindle. The charging port is held down only by solder and this can become broken again from many different things. Please know that this issue has nothing to do with our quality of repair work. We always include an image of your device charging prior to shipment and we offer a 90 day warranty on our repair. Even if you are outside of this warranty I would love the opportunity to fix this again at no cost to you, as we take pride in our work. Please contact me Jonathan Hawkins(owner) at 5404128824 and I will personally make sure that we repair this for you at no additional cost. Thanks again for the opportunity to turn this into a more positive experience.
Thomas
they do a great job and are very fast.
Joe
I took my phone in, showed them the problem. They tried most common fix, which didn't work. And then the full ($) fix. But I was warned ahead of time. Same day turn around.
Cindy
They fixed my kindle fire charge port after Amazon said it couldn't be fixed...works great....sent out for repairs and got back in less than 6 days...very pleased....would use them again in an instant....
Mary
Did not fix the issue. Store had my phone for over a week. When I came to check on it, they had not even ordered the part yet so it was another week to wait for my still broken phone
Marie
I've taken all my phones here but the problem is my iPhone 4s the screen got broken so they fixed it for $69.00 then the next day it broke again so within 24hrs I paid twice which is ok I guess now this phone has been fixed by them three times prior so you tell me is it really the phone or is it about keep taking my money so anyway back to this last time so 3 weeks later the screen quit working which was in july so due to financial trouble I had to wait till I had the funds so last week I called they tell me oh noooo you should have called earlier you had a 90 day warranty but as I told them this is a first of telling me because if I had known of course I would've took it in instead of them keep charging me $69.99 six times already for the same phone.