RockIT Repairs Reviews | Read Customer Reviews of rockitrepairs.com

RockIT Repairs Reviews | Read Customer Reviews of rockitrepairs.com

RockIT Repairs reviews

159 approved reviews, newest moderated first

Susan
Nov 16, 2015
satisfied
I sent my Kindle Fire HD 7 in as I have always had a lot of trouble with the battery. They fixed the charge port but I had called and spoken with several people asking if they would also check to see if the battery itself needed replacing. They did not check or replace the battery and I am still having issues with the battery draining within 2 hours. Now it also is draining while it is plugged into the adapter if it is turned on. I am left searching the internet to find out how to replace the battery myself. Everything else was fine with good emailed communication as to where they were with my repairs. I am updating my review now. Within half an hour of posting my 2 star review, the owner replied and responded in a way that I was completely not expecting - to make it right. I am so impressed by this offer that I am updating to 5 stars before the work is even done. Thanks Jonathan!!
Response from RockIT RepairsNov 16, 2015
Susan, We appreciate you sending us your device and giving us the opportunity to fix the charging port on your Kindle Fire. In regards to your battery, I am very sorry if we did not look at the battery, there must have been a miscommunication on our end and our technicians did not receive the information that you had stated. If you would like I would like the opportunity to install a battery at no cost if you send us the device. I look forward to you giving us the opportunity to make this right. My name is Jonathan and I will gladly help you with this matter. Jonathan Hawkins - Owner Call 540-412-8824 with any questions or concerns and I will help you.
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John
Nov 16, 2015
Excellent service and all issues quickly resolved
I had a defective PC that I purchased from a company. I took it in one day and had it back before the week was over. Couldn't be happier, as now, the PC is working fine.
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Montgomery
Nov 16, 2015
Glad i found you.
Friendly and knowledgeable.
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Jack
Nov 16, 2015
Awful repair job even after sending back 2nd time
Three years ago I had them repair my broken galaxy s4 glass screen. It was sent back to me with significantly decreased sensitivity, I couldn't click anything along the edges of the sceeen. I sent it back for a 2nd time and I got it back with permanent black and brown marks on the screen. They didn't even apologize, just made the excuse that they were using a new machine. They offered for me to send it back a 3rd time but I was tired of paying shipping for a company I no longer trusted. Would not recommend these guys to anyone despite their highly convincing marketing.
Response from RockIT RepairsNov 16, 2015
Jack, We appreciate your feedback and these reviews are why we sent out this email. We wanted honest feedback from our previous customers to see how we can create a better experience for our clients. We have new staff and have improved this repair process significantly for the glass only replacements since you were here back in 2013. I would like to offer you a free glass only repair and cover shipping if you would like to give us the opportunity again on your S4. I am the owner and my name is Jonathan Hawkins and look forward to making this a positive experience. Thanks again for taking the time to respond. Jonathan Hawkins - Owner Call 540-412-8824 with any questions or concerns and I will help you.
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Sharon
Nov 16, 2015
Customer Service/Price
The staff was kinda friendly, some had a I don;t care attitude. Nothing was explain to me as far as how they was going to repair my laptop. They just said you need this and it's going to cost this amount of money.
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Tony
Nov 16, 2015
Rockit Repairs Rocks
Took my phone in for a cracked screen. I was told it would take an hour. 1 hour later it was done and for a great price!!!!
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Ann
Nov 16, 2015
Quick service and a job well done!
Computer desk top needed updating and new security software added. They were able to provide quick service the first time visit. No problem once they fixed my computer.
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Anne M.
Nov 16, 2015
Great Service
So much easier than dealing with the insurance company where I bought my phone. I broke my screen and they had it fixed in a little over an hour.
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