Anna
Highly recommend!!
My family has used their services on several occasions. Every time has been awesome. Always greeted with a smile, the repairs have always been to our satisfaction and the costs have always been reasonable!
RockIT Repairs started in December of 2012 in a small room at the George Washington Executive Center in downtown Fredericksburg. Quickly the demand for our repair services grew and we relocated to the 2,000 square foot facility at 1319 Lafayette Boulevard in March of 2013. We now service over 1000+ customers a month through our current location.
RockIT Repairs (rockitrepairs.com) has 159 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Anna
My family has used their services on several occasions. Every time has been awesome. Always greeted with a smile, the repairs have always been to our satisfaction and the costs have always been reasonable!
Billie
I've had 3 devices repaired at rock it repair. Awesome prices and great work!
Debra
I will use this company anytime I need some repairs - they were courteous, kind and knew what they were doing
James
I have taken several of my ailing tech toys to RockIT Repair and have on no occasion been disappointed. They are my go-to guys.
Ken
My Kindle had a worn out and loose charge port and RockIT Repairs fixed it for the quoted price and it functioned flawlessly after its return. I had to wait a little longer than I had hoped for it but this is because they had to order more charge ports but I feel that the delayed delivery of the parts was a circumstance beyond their control. I have recommended them to a few of my friends and Colleagues and would have no hesistantion to recommend them to anyone. Thanks Rock IT.
Shannon
The last time I went to RockitRepairs they ruined my phone and I had to get a completely new iPhone. This was back in 2013 and I contacted them about it and wrote a thorough complaint about what happened and never got a response. That was unacceptable customer service as I had also called to express my complaint. I was never offered a refund or reimbursement as I paid for a faulty repair by Rockit Repair and had to buy a new phone which was another couple hundred dollars. Since my experience I have told everyone I know to NEVER go to RockIt Repairs again. Completely unprofessional, terrible customer service and faulty repair quality that is not worth the price or time.
Response from RockIT RepairsNov 16, 2015
Shannon, I am sorry that you had issues with our repair services. I looked back at your ticket and your device had water damage to it prior to the repair service of the cracked screen. Water damage can cause many things to happen on the logic board on your cell phone and this issue had nothing to do with us replacing the screen. We did check out the device when you brought it back about 14 days later and we tried to repair the board but were unable to revive the device due to the liquid damage on the board causing other issues on the phone. We are very sorry and would like to offer 50% discount on any future repair but I do not want people to think that we caused the issue with the phone as this is not the case. We always offer a 90 day warranty on the parts that we install and cover that with the utmost integrity. Thanks again for your response and appreciate your business.
Kevin
Great place to deal with. Excellent staff.
Bernardo
I've used RockIT Repairs a couple of times and they have been consistently superb! The repairs were done as promised, at a reasonable price and in the estimated time. If I can only get my children to stop dropping these phones :-)