RobotShop Reviews | Read Customer Reviews of robotshop.com

RobotShopReviews of robotshop.com

3.8483 reviews
Wholesale

RobotShop

About RobotShop

RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.

RobotShop (robotshop.com) has 483 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: robotshop.com
Website: robotshop.com
Category: Wholesale
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RobotShop reviews

483 approved reviews, newest moderated first

Inge
Jun 25, 2020
Liars, stay well away!!
I ordered three robots on 07.06. I have since gotten several emails that my items are unfortunately not in stock, and every time a new estimated dispatch date is given, two of those have now passed. The website shows all of my items in stock. Absolutely awful customer services, that do not really help, lots of excuses. Thankfully I paid by PayPal and will get a refund that way. Stay well well away, useless company. Their reply: I was looking at the US site- maybe it is because I ORDERED from the US site -DUH. Loads of excuses, no action. Refund for me!! Again, don’t be fooled; they rip you off!
Response from RobotShopJun 25, 2020
Hello Inge, As we mentioned on our support center ticket , the reason you see the item instock is because as per the image you sent you were on the robotshop.com site which is in the USA, the UK site shows new stock soon as we have containers transferred that got held by customs hence the reasons for date dalays, these have been cleared today and stock will be allocated to your order within 48 hours, so please reply back to our support ticket and if you change your mind we will ship the order in priority, or refund you. We apologise if being on the wrong site was not clear to you while visiting, we will make sure to address and make it better for the future. sincerely,
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C C.
May 26, 2020
Poor customer service
I'm writing here because I've had a package undelivered for over 4 and a half weeks now. I've been back and forth with customer service trying to get this sorted but they are useless, they are nice, but getting absolutely nothing done. DHL say they don't have it, and robotshop says they gave it to DHL. Overall it's been a frustrating experience trying to get them to do something about it.
Response from RobotShopMay 27, 2020
Hello C Casey, We thank you for your feedback and were sorry for this current situation, that is unfortunately out of our control. Please note that one of our customer service representative will reach out to you by phone shortly and assist you with this issue. Wishing you a lovely day,
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SD
May 25, 2020
I bought a refurbished robot litter…
I bought a refurbished robot litter from the robotshop. Honestly what a night mare this whole transaction has been . I have gone through two defective bases and they refuse to provide any assistance or honour their warranty. Save your money do not buy their products.
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William
May 22, 2020
Terrible customer service.I can’t…
Reply to robotshop reply.It was because of the litter robot that was sold to me that had a defect.That was the reason my cat got spooked! It was still within the warranty at that time.I did manage to fix it and we figured it would take time for the cat to use it again.But no success.Every time he sees it he retreats.We just figured that maybe you would do something rather than just saying sorry 90 day warranty is over.Buisness is buisness I guess.
Response from RobotShopMay 22, 2020
Hello William, We do apologize for this situation and we are sorry that you feel this way. Robotshop is a reputable and honest online vendor with an outstanding customer service track record. After reading the 2 chaines of email that you had with our customer service representatives, we understand that the issue is not related to the customer service that you received but more related to the fact that you contacted us after 6 months of purchasing the Litter Robot and wanting to return it, for a complete refund. Since our satisfaction policy is of 90 days to fully obtain a refund, trouble shooting and repair if needed, is how we can assist you at this time. If you do feel that you have changed your mind about this product and no longer want to keep it, we understand and would recommend that you try selling it on any marketplace platform. We thank you again for your understanding and remain at your service for any questions or doubts. Sincerely,
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Edmond F.
Mar 18, 2020
Das ist der schlechteste Onlineshop…
Das ist der schlechteste Onlineshop überhaupt. Hier wird für Versand zahlen und für Retour muss du zahlen. Online stornieren geht's man wird an die Hotline verwiesen. Und der Hotline braucht ein Tag um deine Problem zu lösen. Bitte aufpassen hier was faul.
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greg C.
Mar 11, 2020
One star is too generous
One star is too generous! Ordered the parts 3 weeks ago and I am still waiting. These items are needed for our 1st year under graduate projects. It is impacting them and they are unable to complete it. The items are in stock, but due to 1 part not being available the order is not being shipped. The availability of that part keeps getting pushed back. The communication from them has been poor, I have had to keep chasing them up. I have given up waiting and have subsequently ordered the parts from other places at a much higher cost, but at least they should arrive sometime soon. Our University department will not be using RobotShop again, and we will not be recommending them to anyone. I have wasted a lot of time with this, and the students have been let down. I guess RobotShop do not care!
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Arno
Mar 10, 2020
amateurisme et perte de temps...
Commande de 2 colliers pour chien réalisée en novembre 2019. Après validation de ma commande, j’apprends qu’un des articles n’est plus en stock. Possibilité d’une livraison partielle, mais pour le reste de la commande il me faudra payer des frais supplémentaires!!!! Incompréhensible. J’opte pour une livraison totale en 1 fois et décide d’attendre. Je reçois un 1er mail m’annonçant une livraison pour fin janvier... puis un 2ème pour une livraison mie février... puis un 3ème pour une livraison en mars... puis plus rien. J’apprends lors d’un chat avec un conseiller client que Robotshop ne passe commande à son fournisseur qu’une fois par an (??!!!) et qu’ils ne peuvent pas s’engager sur une livraison avant le mois d’OCTOBRE 2020 (soit 11 mois après ma commande initiale...), sans aucune garantie de respecter ce délais!!! Bref gestion des stocks calamiteuse, manque de considération, manque de professionnalisme. GROTESQUE! Après 4 mois d’attente, et 7 mois de balade supplémentaires voire plus, j’annule ma commande.
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Jaap V.
Mar 6, 2020
One of these companies pretending to be dutch.
One of these companies pretending to be dutch, providing a dutch website and company address, but really probably only chinese or where ever from. Package didn't arrive. Very unhelpful and hardly readable response to follow up support request, basically denying responsibility in package delivery.
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