RobotShopReviews of robotshop.com

Assistenza pessima . Ho ordinato la litter robot circa 2 anno fa . Dopo poco tempo non ha più funzionato. L ho dovuta spedire in Inghilterra a carico mio e mi è stata consegnata dopo circa una settimana con tanto di certificato di riparazione. Dopo circa un mese lo stesso problema è riapparso ( la spia lampeggia velocemente e non funziona più la lettiera). Così ho scritto anche un po'seccato ma vi si trovava nel periodo del lockdown dovuto al Covid e quindi non ho potuto spedire la lettiera. Ora passato il lockdown ho scritto se finalmente potevo spedire un oggetto pagato molto e per il quale non ricevuto assistenza. La risposta è stata che ormai ero fuori garanzia e che ora mi devo arrangiare sia per costi che a chi rivolgermi. Spero si tratti di una barzelletta e che l' assistenza faccia il suo dovere. Posso allegare eventualmente anche il certificato di riparazione che hanno rilasciato dopo la prima assistenza.

DO NOT BUY FROM THIS CHEAP, SHADY MERCHANDISER. If I can give them 0 stars I would. I ordered a telepresence robot from them and as soon as I unboxed it I noticed that it looks slightly worn in places and the metal parts that connects to the charger had discolorations. Indeed the quality was garbage, the magnet that's supposed to be glued on the robot came right off, and the glue residue was everywhere. The rubber tire which allows the robot to move broke, so now it can't even move. The service is absolutely horrendous, they told me that because the item is the clearance and that 30 days has passed, I am unable to get refund or store credit, even after I explained to them that the item was used and I hadn't examined it in detail for a while before using it because I didn't need it for 2 months until I traveled abroad. I am absolutely disgusted by the customer service at this company, they should have at the minimum offered store credit for returning the robot.

My litter box arrived broken and they don't answer at my emails. Very unprofessional. I think the product is not worth it. Very bad experience.

Robot litter besteld. Snel en keurig afgeleverd. Werkt ook prima. Een tevreden kattenbaasje.

I very rarely take time out to write reviews on companies, especially when I've had a bad experience but i must say the customer service i received from Robotshop was quite possibly the worst I've ever recieved from any online retailer. I purchased a simple battery for my father online, which was hard enough because he can never explain anything properly but it turns out it wasn't the right one anyway, so when I returned it as recieved they were very cagey about even accepting my return, then once they agreed to take it back they kept £8 for the privilege. I admit I ordered the wrong battery under poor advice, but ultimately online retail outlets should factor in these occasions and not penalise customers for mistakes, I'd have been happy to pay the postage but they were very rude the whole time throughout my interactions with them. Being head of a marketing department for an ecommerce business I've seen it all and i would never do this to my customers

Sehr schneller Versand und absolut zuverlässig. Auch das Produkt ist wie beschrieben und wertig! Ich kann nur positives Berichten.

Very happy with my first purchase with Robotshop. The parts I got are normally only available in the UK but Robotshop carries the full line which is wonderful. Also I was offered an economy shipping option for my small order (only $2.99 for less than 1 lb.), and my shipment came within one week. I'll definitely be buying from them in the future.

I just wanted to thank Robotshop customer services. Items were dispatched and sent promptly. Delivered swiftly - even though they were shipped from abroad. There was an issue with one of the items that I ordered- the customer services' representative responded quickly and dealt with the issue in the most polite manner without any delay. Thank you. A happy customer.