Bethan
Great customer service
Purchasing items is so easy and great communication to my orders. I ordered the wrong part by mistake and the team were very helpful in resolving this for me

RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
RobotShop (robotshop.com) has 483 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Bethan
Purchasing items is so easy and great communication to my orders. I ordered the wrong part by mistake and the team were very helpful in resolving this for me
John J.
Customers service was prompt and helpful. Great pricing and reliability.
Response from RobotShopApr 7, 2026
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our customer service, pricing, and reliability. Your feedback truly means a lot to us, and we look forward to assisting you again in the future. Kind regards, RobotShop Team
Bond K.
I ordered a product from them and paid a premium precisely because they claimed to have 400+ units in stock and I didn't want to wait 4-6 weeks for a Chinese supplier. However this local inventory claim was false and they shipped from China anyways. The support staff was rude and unhelpful so I had to activate my credit card companies anti-fraud protection and have reported them to the consumer protection board. Their support rep responded to my complaint with low resolution screenshots of walls of text that were illegible. I am not accusing this company of violating their own terms of service, I am accusing them of violating the criminal code. They don't seem to be able to understand that lying to customers is fraud.
Response from RobotShopMar 31, 2026
We take allegations of fraud very seriously and want to address this clearly. The product you purchased was accurately listed as being fulfilled, DDP shipped, and supported by one of our Marketplace Vendors. Our Marketplace Vendors have full control over updating their inventory through their vendor portals, and all fulfillment and shipping details come directly from them. The shipping of your order was processed within the 3 business days indicated on our site, and tracking information was provided once the order was processed. https://ca.robotshop.com/policies/shipping-policy At no point did our team intentionally misrepresent inventory or shipment origin. Our support communications were intended to provide clear guidance regarding your order, and we strongly disagree with any suggestion that our actions constitute fraud or violate the law. We are committed to transparency, professionalism, and compliance with all legal and industry standards. We remain available to assist you directly if you wish to discuss this matter further.
Michael W.
Veronica has been ABSOLUTELY AMAZING AND PERFECT. She's truly a VERY PROFESSIONAL REPRESENTATIVE 👏 of her organization. She has always been very helpful and responsive with all of my emails and questions. VERONICA IS AGAIN; ABSOLUTELY AMAZING 👏 👍🏻💯✅️‼️
Response from RobotShopMar 11, 2026
WOW! Thank you so much for the incredible shout-out to Veronica! Thank you for being such a fantastic customer and for taking the time to celebrate Veronica’s hard work. We’re lucky to have you in the RobotShop community! 👏💯
Angus T.
I am a semi retired mechanical designer. I have used CAD for decades and have sent hundreds and hundreds of drawings with electronic files in for CNC production. Until now however I have never been directly involved with CNC machinery but I am very excited to CNC some of my own parts with the Shapeoko 5.1 Pro router from Robotshop! Their customer service is excellent and I am looking forward to learning CNC with their enthusiastic and experienced assistance!
Response from RobotShopMar 6, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that you’re excited to get started with your Shapeoko 5.1 Pro Router and that our team could provide helpful support. Your enthusiasm for learning CNC is inspiring, and we’re always here to assist you as you bring your designs to life. Best regards,
Spyros
I am very satisfied with my experience with RobotShop. Communication was professional, clear, and responsive throughout, and the customer support team handled my case with genuine care and accountability. The product arrived exactly as described, well packaged, and in perfect working condition. It is clear that RobotShop works with quality suppliers and takes product integrity seriously. Their support after delivery was also excellent, showing a strong commitment to customer satisfaction rather than just completing a sale. Overall, RobotShop comes across as a serious, trustworthy company that stands behind its products and customers. I would confidently recommend them and would not hesitate to order from them again.
Response from RobotShopMar 11, 2026
Thank you so much for taking the time to share such a comprehensive review! We are thrilled to hear that you had an excellent experience from start to finish. At RobotShop, we believe that the relationship with our customers truly begins after the package is delivered. Hearing that our support team handled your case with genuine care and accountability is the best compliment we could receive. We take great pride in vetting our suppliers to ensure that every product, from the simplest sensor to the most complex robot, reaches you in perfect working condition. Your recommendation means the world to us, and we look forward to being your reliable partner for your future tech and robotics needs! Best regards, The RobotShop Team
RV W.
Very good service and clear communication. I received a quick response to my inquiry and confirmation that the order has been shipped.
Response from RobotShopFeb 6, 2026
Thank you very much for your kind feedback! We’re glad to hear that you appreciated the quick response and clear communication. Ensuring a smooth and reliable experience for our customers is always our priority. We truly appreciate your support and look forward to assisting you again in the future.
MANUKA
Affordable, they ROV components are the same than Blue rov sparws but much cheaper. I bought many components and I am completely satisfied for quality and prices very convenient
Response from RobotShopFeb 6, 2026
Thank you, MANUKA, for your fantastic feedback! We’re very happy to hear that you are satisfied with the quality, pricing, and value of our ROV components. Providing reliable products at competitive prices is very important to us. We truly appreciate your support and look forward to serving you again in the future.