RobotShopReviews of robotshop.com

Response from RobotShopJan 30, 2026

Hi Mike, Thank you very much for taking the time to share your experience and for your kind words. I’m truly glad to hear that we were able to resolve the issue to your satisfaction and that you felt supported throughout the process. Your feedback means a great deal to us, and we sincerely appreciate your trust in RobotShop. We look forward to assisting you again in the future. Kind regards,

Response from RobotShopJan 22, 2026

Dear Agnieszka, Thank you for taking the time to clearly outline your concerns. We understand your disappointment, especially given the premium nature of the product and the importance of warranty coverage in your purchasing decision. RobotShop is an authorized distributor, and products purchased through us are covered under RobotShop’s warranty terms, which differ from those offered when purchasing directly from the manufacturer. While both options provide valid coverage, the scope, pricing, and services included—such as shipping for warranty-related claims—are structured differently and managed separately by each party. We appreciate your feedback regarding transparency, and we recognize how discovering these differences after purchase can be disappointing. At this time, however, we are unable to modify the extended warranty terms or match the manufacturer’s program, as our warranty offerings are administered independently. Should you prefer not to proceed under the applicable warranty terms, a return remains available in accordance with our return policy. As outlined, return shipping costs would apply. We genuinely appreciate you sharing your perspective, and we remain available should you wish to proceed with one of the available options or require further clarification. Kind regards,

Response from RobotShopJan 12, 2026

Hallo, Het spijt ons zeer om te horen over de problemen die u ervaart met uw Litter-Robot. We begrijpen hoe teleurstellend het kan zijn wanneer een product niet naar verwachting werkt, vooral nadat u recent vervangende onderdelen heeft aangeschaft. Als wereldwijd online distributeur is het voor ons moeilijk om de specifieke bestelling en het account te achterhalen dat bij deze review hoort. Om ons te helpen dit te onderzoeken en de best mogelijke ondersteuning te bieden, verzoeken wij u vriendelijk om contact op te nemen met ons ondersteuningsteam via [email protected] en uw bestelgegevens door te geven. Ons doel is om al onze klanten volledig en eerlijk te helpen, en we willen graag met u samenwerken om dit probleem zo snel mogelijk op te lossen. Dank u voor uw begrip, RobotShop Marketplace Team

Response from RobotShopDec 4, 2025

Good Day, We are truly sorry to hear about the difficulties you’ve experienced with your Litter-Robot, and we understand how disappointing this can be. For clarity, your unit included a full 24-month warranty, as indicated on our product page at the time of purchase. When you encountered issues in July 2024, while still under warranty, our team provided extensive support and replaced several components at no cost, including: DFI hardware Anti-pinch pins and base contact pins Bonnet terminal pins Motor Cable Bonnet Base All of this work was completed free of charge under warranty. Your unit was purchased on November 11, 2022, and is therefore now outside the warranty period. Even so, we have continued to assist you with troubleshooting, recommendations for replacement parts, and step-by-step videos to help resolve ongoing issues. It is important to note that, like any electronic product, components may wear or fail over time due to factors such as regular use, cleaning habits, humidity, environmental conditions, and general long-term wear. These situations are not uncommon with automated devices. However, RobotShop always stands behind our customers. Whether a product is under warranty or not, our team remains committed to providing support, guidance, and solutions for all products purchased through our store. Kindest regards,

Response from RobotShopNov 25, 2025

Dear Marilu, Thank you for taking the time to share your experience with us. We are very sorry to hear that the situation surrounding your order was difficult and that it did not go as smoothly as expected. After reviewing your order, we can confirm it was placed on November 9th and shipped from our Vermont facility the next business day, on November 10th, using Standard ShipBob delivery to Kissimmee, Florida. Standard delivery with ShipBob can sometimes take up to two weeks, depending on carrier volume and local processing times, and we understand how this can be challenging—especially when timing is important. According to the carrier, your package was delivered to the parcel locker on November 17th at 1:19 PM. We also understand that you were outside the U.S. at the time, which made it difficult to receive the package yourself. We truly empathize with the inconvenience this caused and how stressful it must have been to arrange pickup from abroad. Regarding the tracking information, carriers often update tracking shortly after processing, and we apologize if the timing of those updates caused any confusion. Your comments about communication are taken seriously, and we appreciate you bringing this to our attention. For future urgent or time-sensitive orders, we generally recommend selecting an express shipping option to ensure more precise delivery timelines. That said, we understand that every situation is unique, and we regret that the standard timeline did not align with your needs on this occasion. If this delivery was associated with an Airbnb rental, we kindly suggest reaching out to your host to confirm whether the parcel may have been held or relocated. If the host confirms that the package is no longer accessible, please contact our Investigations team and request an RTS (Return to Sender) so we can assist you with the next steps. We are also very sorry to hear that the package was no longer available when your friend attempted to retrieve it. Parcel locker access and retention times are managed by the carrier, but we understand how disappointing this outcome must have been. Our team is ready to assist you and support you throughout the process. Please contact us directly with your order number so we can continue helping you. [email protected] Thank you again for your feedback. We truly appreciate the opportunity to improve. Kind regards, RobotShop Support

Response from RobotShopNov 19, 2025

Thank you so much for your 5-star review! We're thrilled to hear you enjoyed our fast service, great prices, and quick delivery. Your support means a lot to us, and we're always here if you need anything else:-)

Response from RobotShopNov 11, 2025

Thank you for your kind feedback! We’re glad to hear your order arrived safely and quickly. We appreciate your patience and hope you enjoy your purchase!

Response from RobotShopNov 3, 2025

Thank you for your kind feedback! We’re glad to hear that you appreciate our fast service and transparent pricing. It’s always great to know that you can purchase with confidence, which makes your experience enjoyable. Thanks again for your support, and we look forward to serving you on your next project! Warm regards,