RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
RobotShop (robotshop.com) has 483 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
robotshop.com
Website
robotshop.com
Category
Wholesale
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 60% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hidden customs brokerage fees from UPS. I ended up paying almost the price of the product in additional fees.
Update: Roboshop has offered me a gift card that compensate for customs brokerage fee.
Response from RobotShopSep 8, 2026
Thank you for sharing your experience. We are genuinely sorry to hear how unexpected the additional charges were. We understand how disappointing it must have been to discover that the customs and brokerage costs added such a significant amount to your purchase.
We would like to clarify that your order was placed through our European website and fulfilled from our European logistics center in the Netherlands. Our Shipping Policy explains that the European website ships to the 27 member countries of the European Union and the UK.
https://eu.robotshop.com/policies/shipping-policy
As Switzerland is outside the European Union, shipments from the Netherlands to Switzerland can be subject to import taxes, customs clearance charges, and brokerage fees determined by Swiss authorities and/or the carrier. Unfortunately, these charges are not controlled or retained by RobotShop.
That said, we completely understand your concern regarding the overall cost and appreciate you bringing this experience to our attention. We will continue looking for ways to make customs and import-related information as clear and transparent as possible for our customers, particularly when shipping to destinations outside the EU.
We are sorry that this situation negatively impacted your experience with RobotShop, and we truly appreciate your feedback.
CU
customer
good good good
good good good
Response from RobotShopAug 17, 2026
Thank you so much for your 4-star review!
We’re happy to hear that you had a good experience with RobotShop. We truly appreciate your support and hope to have the opportunity to serve you again soon!
The RobotShop Team :-)
OB
Olha B.
Sehr guter und schneller Kundenservice!
Wir hatten ein technisches Problem mit unserem Litter-Robot 3 Connect. Der Kundenservice hat sehr schnell reagiert, anhand unseres Videos die Ursache erkannt und festgestellt, dass der Motor defekt war.
Die benötigten Ersatzteile wurden uns anschließend kostenlos und sehr schnell im Rahmen der Garantie zugesandt. Die Kommunikation war während des gesamten Vorgangs freundlich, kompetent und unkompliziert. Besonders positiv fanden wir, dass nicht lange hin und her geschrieben wurde, sondern direkt nach einer Lösung gesucht wurde.
Wir sind mit dem technischen Support von RobotShop wirklich sehr zufrieden und können den Service uneingeschränkt weiterempfehlen.
Vielen Dank für die schnelle und professionelle Hilfe!
Response from RobotShopAug 7, 2026
Sehr geehrte/r Kunde/in,
vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, eine so wunderbare 5-Sterne-Bewertung auf Trustpilot zu hinterlassen.
Wir freuen uns sehr zu lesen, dass unser technisches Support-Team Ihnen bei Ihrem Litter-Robot 3 Connect schnell helfen konnte, die Ursache des Problems zu identifizieren und eine passende Lösung bereitzustellen. Unser Ziel ist es immer, unseren Kunden einen schnellen, unkomplizierten und professionellen Support zu bieten.
Besonders bedanken wir uns für Ihre freundlichen Worte über unsere schnelle Reaktionszeit, die klare Kommunikation und unseren lösungsorientierten Ansatz. Es bedeutet uns sehr viel zu wissen, dass Sie sich während des gesamten Prozesses gut betreut gefühlt haben.
Vielen Dank für Ihr Vertrauen in RobotShop und für Ihre uneingeschränkte Empfehlung unseres Services. Ihr Feedback motiviert unser gesamtes Team und wir freuen uns darauf, Sie auch in Zukunft wieder unterstützen zu dürfen.
Mit freundlichen Grüßen,
AA
Ana A.
Product is good.
Product is good.
Policy is not clear and service is disappointed.
I did my comments already. This chapter is closed.
Response from RobotShopJul 29, 2026
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced.
We understand your concerns and appreciate the opportunity to clarify them.
The discount for orders over CAD $1,000 applies only to products sold directly by RobotShop and does not apply to Marketplace Vendor products. Likewise, free shipping is available only on eligible products sold by RobotShop. Marketplace Vendor items are fulfilled and shipped directly by the vendor, and their shipping charges and policies may differ.
Regarding shipping to Colombia, while we do ship many products internationally, some Marketplace Vendors have shipping restrictions and are unable to ship to certain countries. Unfortunately, this was the case for the product you selected.
We value your comments, as they help us identify areas where we can improve the clarity of our website and policies. We are sorry that your experience did not meet your expectations and appreciate you bringing these issues to our attention.
Thank you again for your feedback, and we wish you all the best.
Robotshop Team
CG
Charles G.
I got what I ordered
I got what I ordered when they said I'd get it
Response from RobotShopJul 28, 2026
Thank you so much for your wonderful 5-star review!
We truly appreciate you taking the time to share your experience. It's great to hear that you were satisfied with our products and service. Your kind words mean a lot to our team and motivate us to continue providing the best possible experience for our customers.
Thank you for choosing RobotShop. We look forward to serving you again in the future!
Kind regards,
The RobotShop Team
LO
Léopold S.
SERVICE HAUTEMENT DEFICIENT
Après qu'UPS ait prétendu m'avoir livré, Robotshop s'est permis de me répondre "Regardant sur Google Map je ne vois pas de maison (voir en attachement). Pourriez-vous me dire ou est votre maison?". Cette personne, en plus de me soupsconner de mensonge, n'a pas été assez intelligente pour regarder de l'autre côté de la rue ! Plus d'une semaine après cet incident, pas un élément probant ne m'a été fourni, alors même qu'UPS a fait une faute déclaration en disant avoir une preuve de livraison. L'agente Robotshop n'a pas été fichue d'obtenir cette prétendue preuve, forcément dépourvue de ma signature. Plus question pour moi de faire jamais un autre achat chez vous.
Response from RobotShopJul 27, 2026
Bonjour,
Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes.
Nous comprenons parfaitement votre frustration face à cette situation. Notre intention n'a jamais été de remettre en question vos déclarations. La demande concernant l'emplacement de votre résidence visait uniquement à nous aider à localiser le lieu exact de la livraison et à poursuivre nos démarches auprès du transporteur.
Malheureusement, dans ce dossier, nous dépendions des informations et de l'enquête menées par UPS. Nous regrettons que les éléments fournis par le transporteur n'aient pas permis de répondre à vos attentes et nous comprenons que cela ait été décevant.
Nous vous présentons nos sincères excuses pour les désagréments occasionnés et pour le sentiment que nos échanges ont pu vous laisser. Les commentaires de nos clients sont importants pour nous et nous les utilisons afin d'améliorer nos processus et la qualité de notre service.
Nous vous remercions d'avoir pris le temps de partager votre expérience.
L'équipe RobotShop
CF
Christoph F.
Misleading stock information, terrible return handling, and unexpected import charges
I had an extremely poor experience with RobotShop EU and their Marketplace system.
The product was shown as “In stock” and “ready to be shipped”, and my order confirmation even referred to EU warehouse shipping. After ordering, it became clear that the EU warehouse was actually out of stock and the item was shipped directly from China. The vendor later admitted this in writing.
When I requested a return, I had to chase both RobotShop and the Marketplace vendor repeatedly before receiving usable return instructions. The vendor initially tried to impose a $35 restocking fee, even though I was exercising my statutory EU right of withdrawal. That fee was only waived after further escalation.
I then had to pay to return the item to the vendor’s address in Luxembourg. While I was still waiting for my refund, I received a separate FedEx invoice for import VAT and customs-clearance charges—even though RobotShop had explicitly stated in writing that the shipment was DDP, Delivered Duty Paid.
The customs paperwork also declared the scanner at USD 50, although the actual purchase price was approximately €240. I asked RobotShop to explain this discrepancy, but neither RobotShop nor the vendor gave me a substantive response.
At this point, I had to involve my bank because RobotShop and the seller stopped responding and failed to confirm the refund.
This was not a simple delay or minor customer-service issue. It was a sequence of misleading stock information, poor Marketplace oversight, repeated chasing, attempted extra fees, unexpected import charges, and prolonged silence.
Based on my experience, I would not buy from RobotShop Marketplace again. Buyers should be very careful and verify where the item is actually stocked, who is importing it, and who will be responsible if anything goes wrong.
The case remains unresolved, even though I first requested the return and refund process on 22 June 2026. More than a month later, I am still having to chase RobotShop, the vendor, FedEx, and my bank. I think that says everything about RobotShop you need to know...
Update: After I posted this review, my case was finally escalated, and Louise from RobotShop stepped in.
I want to give her credit because she actually took the time to look into the whole situation, issued the full refund, and even offered to personally make sure the FedEx customs invoice gets paid. She has been responsive, helpful, and clearly tried to clean up a mess that was not caused by her personally.
My criticism of RobotShop and the Marketplace vendor still stands. It should never have taken this many emails, weeks of chasing, and a public review before someone properly took responsibility.
Still, Louise handled the escalation well, and I appreciate that.
Response from RobotShopJul 23, 2026
Hello Christoph,
Thank you for your detailed message. I tried callin you but there was no response.
First and foremost, we sincerely apologize for the frustration and inconvenience you have experienced with this order. We understand that this situation has required significant time and effort on your part, and we appreciate you providing all the details and documentation regarding the return.
We have escalated your case with our Marketplace team and the vendor to review the status of the returned item, the refund process, the FedEx charges, and the customs documentation. We are currently following up to obtain clarification and ensure that all aspects of your request are properly addressed.
Regarding the refund, we have issued a full refund (€240.24). Please allow 2-3 business days for the refund to
Concerning the FedEx invoice and customs declaration, would you be so kind as the send me a copy of the invoice you received from FedEx and I will look into this right away?
We apologize again for the delay in communication and for the inconvenience this has caused. Please be assured that your case remains open, and we are actively working toward a resolution.
Thank you for your patience and understanding.
Kind regards,
MM
Mihail M.
Great Support - Order Cancellation
Unfortunately, due to shipping/stock misunderstanding I had to cancel an order with RobotShop. I requested a cancellation per email, and they responded immediately within the same business day, and they were very kind and professional.
