RobotShopReviews of robotshop.com

Response from RobotShopJul 1, 2026

Estimado Javier, Gracias por compartir sus comentarios y por proporcionar la información de seguimiento del envío de devolución a nuestro almacén en los Países Bajos. Tras revisar los detalles de seguimiento de PostNL que usted facilitó, parece que se realizó un intento de entrega fuera del horario de funcionamiento de nuestro almacén, cuando las instalaciones estaban cerradas. El seguimiento también indica que el paquete se encuentra actualmente disponible para recogida. Como dirección comercial, no podemos organizar la recogida personal de envíos en las instalaciones del transportista, ya que todas las devoluciones entrantes deben entregarse directamente en nuestro almacén durante el horario laboral, de acuerdo con los procedimientos estándar del transportista. También nos hemos puesto en contacto con el transportista para aclarar la situación; sin embargo, tenga en cuenta que solo el transportista tiene la autoridad para actualizar las instrucciones de entrega o reintentar los intentos de entrega. Le rogamos que contacte directamente a PostNL para organizar la reentrega o la liberación del paquete, de modo que pueda ser devuelto correctamente a nuestro almacén y procesado en consecuencia. Gracias por su comprensión y cooperación. Atentamente,

Response from RobotShopJun 18, 2026

Bonjour, Un grand merci pour votre superbe commentaire et pour avoir pris le temps de partager votre expérience 😊 Nous sommes ravis d’apprendre que Nathy ainsi que l’équipe RobotShop Canada ont pu vous accompagner efficacement dans le choix de vos produits et vous aider à bien comprendre les spécifications techniques. C’est toujours un plaisir de pouvoir répondre rapidement et de manière claire à vos questions afin de vous guider dans vos décisions. Votre retour positif est très apprécié par toute l’équipe et nous motive à continuer d’offrir un service attentif, réactif et convivial. Encore merci pour votre confiance et votre soutien ! Bien cordialement,

Response from RobotShopJun 11, 2026

Dear Jean-Sébastien Binette, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that you feel this way. We have carefully reviewed our support ticket history and client records using your name and were unfortunately unable to locate any associated account, order, or return request linked to your details. Because of this, we are not currently able to identify the situation you are referring to. We would sincerely appreciate the opportunity to investigate this further and understand what may have gone wrong. Could you please send a support ticket to [email protected] with the subject line “Trustpilot Review” and include any relevant information, such as: Order number (if available) Email address used for the purchase Any return or support case details This will allow us to review your case thoroughly and ensure it is handled correctly. For your reference, our return policy can be found here: https://ca.robotshop.com/policies/terms-of-service#Returns We take customer feedback very seriously and would greatly appreciate the chance to resolve this properly with you. Kind regards, RobotShop Support Team

Response from RobotShopJun 1, 2026

Thank you for your wonderful 5-star review! We are delighted to hear that the SLAMTEC LPX-E3P3 and the LiDAR-Lite 3 Laser Rangefinder High Performance (LLV3HP) have been performing well since your purchase in April 2024. It is also great to know that you were pleased with the customer service you received. Providing quality products and excellent support is always our goal, and feedback like yours is truly appreciated. Thank you for choosing RobotShop. We look forward to assisting you with your future robotics projects and technology needs. Kind regards,

Response from RobotShopMay 30, 2026

Thank you very much for your kind review! We are glad to hear that you are happy with our product selection, pricing, and fast delivery. Your feedback means a lot to us and is truly appreciated. We look forward to serving you again soon! Kind regards,

Response from RobotShopMay 30, 2026

Thank you very much for your 5-star review! We are delighted to hear that you were pleased with the quality of the product and the fast delivery. Your feedback is greatly appreciated and helps us continue providing the best possible experience to our customers. We look forward to serving you again in the future! Kind regards,

Response from RobotShopMay 27, 2026

Dear Joanna, Thank you for taking the time to share your detailed feedback. First and foremost, we sincerely apologize for the disappointment and stress caused throughout this return process. We fully understand how frustrating and time-consuming this situation must have been for you, especially with the complications surrounding international customs handling and the incorrect warehouse instructions initially provided. As you mentioned, this particular product was fulfilled, shipped, and supported directly by one of our Marketplace Vendors, and we truly appreciate your patience while we worked together with their management team toward a resolution. We also appreciate your acknowledgment that the Vendor ultimately stepped in, accepted responsibility for the warehouse error and internal communication issues, and proceeded with a full refund resolution. That said, we absolutely recognize that the overall experience and the amount of follow-up required from your side did not meet the level of service we strive to provide to our customers. Please know that your comments have been shared internally and with the Marketplace Vendor directly, as situations like this help reinforce the importance of clearer return procedures, accurate warehouse routing, and more proactive communication for international customers. We truly appreciate your patience, understanding, and the opportunity to help bring this matter to a conclusion. Kind regards,

Response from RobotShopApr 30, 2026

Grazie mille per la tua recensione a 5 stelle! Siamo davvero felici di sapere che hai avuto un’ottima esperienza con il nostro servizio clienti. Il tuo feedback è molto apprezzato e ci motiva a continuare a offrire sempre il miglior supporto possibile. Rimaniamo a tua disposizione per qualsiasi ulteriore necessità. Cordiali saluti,