Harley
Doesn't stack up to competitors & No Confirmation Email
Compared to other major online diamond retailers, I don't think Ritani is meeting the standard. The lack of 3d video of diamonds makes them more difficult to decide between, especially when not looking at standard round diamonds. The main selling point of this for me was to be able to have the diamond shipped to a store near me. That sounded awesome until I tried to do it. I never received a confirmation email, and can't figure out the status of it. Wouldn't recommend to others. It's a bit concerning these issues on an item close to $10k with nearly $1k markup from their cost. >>> Update After communicating with Ritani we've resolved the email issue. Their customer service is excellent. Hopefully they fix some of their email issues and continue to improve their site. If they get the 3d videos up, that will bump me up to 5.
Response from RitaniJan 20, 2020
Hi Jonathan, Thank you so much for speaking with me today and for providing your valuable feedback. As discussed, we are constantly updating our site to add new inventory and features that are more customer-friendly however, not getting your confirmation is really concerning so we have our IT teams and Upper Management working to get the email confirmation issue resolved as quickly as possible. In addition, I added a discount to your order so that you can have some additional savings. Jonathan, again, thank you for your feedback we are working on this but if you need anything or have any questions, please don't hesitate to reach out to me directly at [email protected]. Best, Marla Manager, Customer Experience