RitaniReviews of ritani.com

I had a phenomenal experience purchasing from Ritani. Their team demonstrates the highest level of professionalism, and I was incredibly impressed by their strict internal quality assurance processes—every diamond is meticulously inspected and verified by their own gemologists before shipping, which gave me total peace of mind for a high-value purchase. A special mention goes to Annia, who went completely above and beyond. She was incredibly patient, professional, responsive, and customer-centric throughout the entire process, guiding me to the perfect options. Outstanding service and top-tier quality. I will definitely be a returning customer!

I bought my wife's engagement ring from here and she absolutely loves it. I've also bought a tennis bracelet, diamond studs, and a diamond necklace. Customer service has always been super helpful and even honored a discount past the sale date. I couldn't be happier with my experience with Ritani.

Our experience with Ritani over the past three months has been extraordinarily frustrating. What should have been an exciting engagement ring purchase turned into months of repeated mistakes, returns, emails, phone calls, and broken assurances. We originally ordered a 6-prong setting, but Ritani made and delivered the ring with a 4-prong setting. Ritani acknowledged that this was their mistake, so we sent the ring back to have it corrected. Before returning it, I very clearly requested two things in writing: (1) correct the setting to the 6-prong design we originally ordered, and (2) resize the ring to a smaller size. Customer service confirmed in writing that both requests were documented and would be completed. When we received the ring back, the 6-prong setting had finally been corrected, but the ring was still too large. I took it to two local jewelers for measurement, and it was still larger than the requested ring size. I had also previously called Ritani and was told someone would check with the repair department and get back to me, but I never received the promised follow-up. So we had to send the ring back to Ritani AGAIN!!... Because we had already lost confidence in their repair process, before this next repair I specifically asked Ritani to verify the finished size on a ring mandrel before shipping it back. Laura confirmed in writing that she had reviewed everything with their team and specifically promised to provide "the photo of the confirmed size on a mandrel." They shipped the ring anyway WITHOUT taking or providing the promised photo!! Afterward, Ritani admitted that this verification step had been missed: according to their explanation, Repair passed the ring to Shipping, Shipping was supposed to contact Customer Service for the photos, and that simply did not happen. To make matters worse, despite our having confirmed twice that the repaired ring should be shipped to our home address, Ritani instead sent it to a WeWork/preview location, requiring us to pick it up there. And after all of that, the supposedly resized ring was still noticeably loose. We took it to a local jeweler again, where it measured the original large size. At that point, after months of mistakes and multiple repair/return cycles, we no longer trusted Ritani with another attempt and decided to pay a local jeweler to resize it properly. Ritani offered us a $100 refund for the inconvenience. How wonderful?!! The most frustrating part was not any single mistake. Mistakes happen. It was the pattern: incorrect original setting, repair instructions not properly executed, promised follow-ups that did not happen, a specifically requested QC/photo verification that was confirmed and then skipped, and shipping to the wrong location despite repeated confirmation. We dealt with multiple customer service representatives--including LAURA, DIANE, and OLTA--over the course of this process, and communicating with Ritani became exhausting. For an engagement ring--an expensive and emotionally important purchase--the level of quality control and follow-through we experienced was unacceptable. We spent far too much time chasing updates and verifying work ourselves that should have been checked before the ring ever left Ritani. Before purchasing, I also wish I had known how DIFFICULT Ritani makes it to find its Google and Yelp reviews. The review pages are surprisingly buried and difficult to locate, which made me wonder why independent customer feedback is not made more visible. I would NEVER purchase an engagement ring from Ritani again!!!

Amazing jewelry and packaging, one of my favorite online jewelers, fast shipping, great price

This is my fifth time ordering. I love their high quality jewelry. My earrings are perfect. I fully trust this Company. I just received my newest order of earrings and they have a brilliant sparkle. Their website is easy to maneuver and their customer service is impeccable.

My experience with Ritani was outstanding from beginning to end. After extensive comparison shopping, I purchased my wife a 4.02-carat round lab-grown diamond graded F color, VVS1 clarity and Ideal cut by IGI, mounted in Ritani’s Quinn six-prong 2 mm platinum solitaire setting. The finished ring is spectacular. One of Ritani’s greatest strengths is its website. It was easy to navigate, provided an enormous selection of both natural and laboratory-grown diamonds, and allowed me to compare specifications and prices much more easily than many competing online jewelers. I felt the diamond I selected represented exceptional “bang for the buck” relative to many comparable four-carat stones I found elsewhere. Ritani’s communication throughout production was equally impressive. Their online tracking page showed the ring progressing through diamond sourcing, gemological inspection, casting, polishing, diamond setting, quality assurance and shipping. Email updates accompanied the process, and the finished ring arrived one day earlier than the original estimated delivery date. Customer service deserves special recognition. Danica C. was extraordinarily pleasant and helpful. Questions sent to Ritani customer service were answered extremely quickly—often almost immediately—which gave me great confidence making an important purchase online. I also had the finished ring independently checked by a reputable local jeweler. Without being told the IGI number in advance, he quickly located the microscopic girdle inscription and confirmed that it matched the certificate. He then inspected the six-prong setting and confirmed that the diamond was straight and very securely seated. Ritani exceeded my expectations in selection, pricing, craftsmanship, communication and customer service. Five stars and a very strong recommendation.

I can’t say enough good things about Whitney at Ritani. We ordered a ring and loved it overall, but my wife wasn’t quite sold on the rose gold and the marquise diamonds. Whitney spent a couple hours on the phone with my wife, no rush, no pressure, and they worked out a new design together that my wife is genuinely excited to get. I basically just got out of the way and let the two of them figure it out. Whitney handled everything like a true professional. There wasn’t a single moment in any of our conversations that felt awkward or businesslike, it was more like talking to a friend who happened to know everything about diamonds. On top of all that, the pricing was fair and honest the whole way through, no upselling, no games. Ritani is lucky to have her. If we buy another piece, it’ll be through Ritani, with Whitney, no question.

Two weeks ago i ordered 5 loose diamonds. I subsequently received an email indicating that the stones i had ordered were no longer available. I then placed an order for 5 more loose diamonds, as close as possible to the first order. Several days later i received an email that my order had been cancelled. I did not cancel. Then i tried to reach Ritani on their 888 number and received a message asking me to leave a message because too much call volume etc. I also tried the chat and no chat available either. Despite favorable comments about Ritani online which led me to their website, i am beginning to believe that this is not a reliable business.