RitaniReviews of ritani.com

The diamond was stunning just needed to dig through reports to find it. Setting was good too. The biggest issue and why it's only 3 stars is for Candian customers resizing/repair times are ridiculous. The request was submitted June 13th, it is now July 7th with no shipping label provided. I called 3 times and was told a shipping label would be provided in a day or two. I will just get it resized locally. So if you will be needing resize or repair maybe just buy the loose stone and avoid setting at all cost.

My fiancé proposed in early October; the ring is absolutely gorgeous. He said ordering was a great experience and customer service was helpful at that point. However, when we went to resize the ring, we first called Ritani and we were told to bring it to our nearest Ritani vendor, or to mail it in. We called the nearest vendor, they also confirmed to bring it in. The nearest vendor was 2 hours away— we made a day of it and drove to the store, only for them to tell us that we have to mail it in, despite confirming this with Ritani and the vendor previously. They also told me that two diamonds in the band of my ring were not properly set and were at risk of falling out. I immediately went to contact Ritani; they were closed so I left a message. Two days later my fiancé called, no one answered. Another two days later he called again, and the customer service rep told us we’d have to email customer service to get a shipping label, then send the ring to Ritani for inspection before they’d repair it. We emailed customer service and did not hear back for several days. I had never received a response to my message, and my fiancé never heard back from his. At this point I was anxious about sending my ring to Ritani and instead took it to a local jeweler for a quote. They couldn’t believe the ring had made it past quality inspection with the way the diamonds were set. They quoted me less than $100 to repair and resize the ring. I was far more comfortable giving my ring over to a local business than sending it to Ritani at this point. The local store had it repaired and resized within 48 hours. Several days later Ritani finally responded with a shipping label; as of now (several weeks later) I have not received any response to my original message. My ring is beautiful, but support after the order is terrible.

The process to buy was very easy. Fast delivery and everything went right. Just make sure you abide by their 30 day returns policy, when you go over that time they have a buy back program where you get charged about 25% for restocking fees. That's still not the problem as they disclose that when you reach out to find a way to return the item. What drives me nuts is that according to them they evaluate the ring when it comes in.... here is where I get very displeased. Eventhough the ring never left the box it came in, the person who inspected the ring said it had two indentations. And again the ring never left the original box. So this must be a way for the company to get more money out of the customer ( which is specially bad when you are returning an engagement ring due to sad situations... it feels like they kick you when you are down). If the ring had indentations it came that way.... but whatever. In the end they took another 10% off the setting price.

yet to get a date for viewing the ring.

I ordered a ring online and it wasn't as described, looked nothing like the picture. I was disappointed, expected more for the money.

Website felt a little hard to navigate. I couldn't search for individual diamonds. The link I was given in an email after I purchased a diamond never worked so I couldn't verify which one it was. Besides that, the prices are really good and email correspondence was fast and helpful.

Your website does not allow me to ship to a military location (AA, AE, or AP). Something is wrong with that feature.

This ring in person looks nothing like the picture shown. I had read that in a previous review but didn't believe it. I wish I could attach a picture. You can't even tell there are 'leaves' etched on it. The ad is VERY deceiving. I, however, still like it but am a little disheartened that it really is very different from the picture.