Originally this site seemed to good to be true(as cheesy as that sounds). I am an avid manga buyer and would spend $20 every other week at the bookstore for only 2 volumes whereas now, being a Got Anime member, i can save my $20 and after only a few weeks be able to buy 10 or more volumes with fast and safe shipping.
EG
Eggbert
Right Stuf Anime Discovery
Right Stuf Anime was an amazing discovery for me. I've found incredible deals and discounts, including out of print titles.
JO
John
Can definitely get some awesome deals…
Can definitely get some awesome deals here only reason it’s not a 5 star rating is because if you preorder something in an order they don’t always ship other items I’ve had to wait months because I had a preorder in same order which doesn’t seem fair to customers
WW
Wise W.
Receiving more damaged items after site redesign, customer service has gotten worse
I have been shopping with Right Stuf Anime for several years, since before they re-designed their website and still used to have a forum where customers could talk about anime, recommend other shows, and talk about different subjects but the forum sadly went away after they re-designed the website along with some other website functionality that was no longer available after the re-design (such as being able to leave comments when you place an order). The website re-design wasnt totally bad because it did add the ability to create wishlist which wasnt previously available.
After the website re-design Right Stuf seems to also have changed the way that they run their business a bit (both good and bad), some of the changes that ive noticed are:
1) Before the re-design they used to have Studio Sales every month but the discounts would only be like 5-15% during the studio sale and then when Christmas came around they would have a huge sale called their 10 days of Christmas where they heavily discount all their anime including the new anime shows that were released that same year which would sometimes make me upset because I had found myself in the situation where I pre-ordered a show for $40-$60 and then a few months later they would put it as part of their 10 days of Christmas sale and sell it for $20-$25 when it was a new release that was released just a few months earlier, this caused me to stop pre-ordering stuff from their store and just wait until the end of the year to buy new shows. It seems that now Right Stuf has stopped this practice and only places regular edition and lower (not including limited edition shows anymore in their Christmas sales). Right Stuf also raised the order minimum requirement for free shipping from $50 to $75.
2) Right Stuf Anime got rid of the ability to leave comments when placing an order with them on their website, I am really picky about the condition that my anime merchandise arrives in because im a collector and since Amazon always tries to ship everything that I order with them in padded envelopes I found that Right Stuf anime was a better source of buying anime merchandise because they packed everything in cardboard boxes instead of padded envelopes like Amazon does so they usually arrive in better condition. Now that Right Stuf Anime has gotten rid of the comments section when placing an order on their website I cant leave them comments like "please check the items for scuffs, blemishes, damage on the covers, etc because im a collector, thank you!" and I have been receiving alot more items with damage on them from Right Stuf when I place my orders. The sad part is that I went with Right Stuf over Amazon because my items would arrive in better condition even though Amazon usually has better prices and an easier return process if something is wrong with the items, I guess ill have to buy directly from the studios more often now and only purchase from Right Stuf when items are deeply discounted.
3) The Got Anime? membership went from $12 to $18. The reasons why I think the Got Anime? membership is a very poor value because you can only use it for a 10% discount on regular priced items and for 30 extra days for returns that you pay return shipping costs yourself. The Got Anime? membership seems like a cash grab to me for things that they should provide for free as part of what they claim is Anime-azing! customer service and to compete better with Amazon.
4) The customer service has gotten worse, you better check your items and create the return ticket within 30 days of them shipping the order because if you go over by even 1 day they will refuse to help you at all and say "next time you should buy the Got Anime? membership or check the items as soon as you receive them" but with our busy lives sometimes its not possible to check items within 30 days and create a return request ticket. Its also annoying that returns have to be approved by someone at Right Stuf before your allowed to return items and if your approved then you have to pay return shipping expenses.
AA
ABDULLAH A.
A great store for LN or MANGA
I use Rightstuf primary for Light novels or manga shopping. I used amazon and other sites but now all my books came from Rightstuf since their prices are great and the most important factor is there packaging. I did order lot of books from them and I have never had a damaged item. I received a damaged box because of the currier but the items inside were all in a perfect condition.
The also have a free shipping in the US on any order above $75.
Their Got Anime membership is nice but not that great. As a manga and LN buyer, it discounted usually $0.5 per book and it costs $18, so you need to buy a 36 book with $0.5 discount to come even with it. That’s not a problem if you buy all year from them not in sales only since it doesn’t stack with the sales. They could add some more things to the membership like a $50 free shipping or things like this.
They ship you’re items pretty fast previously and it would arrive within a week or 10 days. However, during the sales especially the Christmas one, they are facing some delays because of the amount of orders this period or because of the delivery companies delays and Coved at this year.
TH
Thanatos
A Faithful Customer for Over Twenty Years!
I'm giving a 4 star review
simply because I always have a hard time navigating through the Right Stuf Anime website on my Android phone and sometimes it takes a little longer for my items to arrive. Having said that, I have been a customer for over twenty years, dating back to when I would receive a print catalog a few times per year. I'm also a member of the Got Anime Rewards Club. The membership really pays for itself if you order several items at once. Instead of ordering from Amazon, I like to support smaller companies like Right Stuf because their prices are very fair and they stock many different exclusive items for sale such as a vast array of Mobile Suit Gundam Blu-ray sets. Occasionally, I may have to return something & it's never a problem. The Customer Service is Excellent! I sincerely hope that this honest review helps to convince anyone who might be unsure about ordering from the Right Stuf. They consistently show extra care in packing every single order, unlike Amazon. In the past when I still ordered from Amazon, I would constantly receive damaged items due to the lack of protection shown in packing the boxes. In over twenty years of doing business with Right Stuf, I've never had an issue with anything being damaged! They continue to be my only source when ordering Anime Blu-ray sets as well as merchandise. Here's To Another Twenty Years!
CC
Christopher C.
I’ll forever be a loyal customer to right stuff anime!
I’ve collected manga from companies like amazon and Barnes and noble but it wasn’t until this year that I found out about right stuff anime and I feel so lucky and happy to have found a company that cares about what they sell. You can’t bear right stuff anime’s prices and they way they package their products are top tier. I couldn’t be happier!
US
Usagi
My new go to!
I was recommended this company from a friend and I haven't looked back. The selection of manga is phenomenal and their stock in general is interesting. The site itself looks slightly chaotic, but with how many great deals they have, I'd happily scroll through pages and pages just to see all that is offered. I would also highly recommend the membership! The main perk is the additional discounts, but also having access to special deals is huge plus!
So much time and care is put into each order and since I've started ordering from them, my books have not come in damaged compared to some of the larger chain stores.
Will continue to support them because they are absolutely awesome!<3