Right Stuf AnimeReviews of rightstufanime.com

I would say overall just amazing service. And amazing shipping so thank you rightstufanime. I will do almost all of my shopping here from now on !

I have been ordering from rightstuf for a couple of years now and I love them. They are an incredibly cheaper alternative than purchasing in stores or at conventions, especially when you have the membership ($18 a year). On average, most books I buy are around 15-33% off and I buy very large orders. Their shipping is super fast and I usually get my products within the week, the next at the latest. They are also always updating their catalog and keeping up on new releases, as well as having constant sales each week. The books are always in perfect condition when I get them, theyre packed perfectly, and I always get posted notes in each box. My work office is filled with them. As for customer service, Ive only ever had to deal with them twice, and both times they've been awesome to me (both times due to a credit card issue on my part). The answering machine is amusing and gave me a chuckle the first time I heard it, definitely not what you would expect from a professional company. I kind of love calling them when I need to. Both representatives have always been patient and helped me with my issues. They actually sound like they enjoy their job! Ive only had rightstuf cancel one book on me due to not having it in stock and I actually had forgotten about the book by the time they told me. No big deal. I ended up finding it elsewhere. For now, Ive saved over a grand just from buying from rightstuf over this last year. If you're planning on buying orders over $50 (for the free shipping in the US) I would totally recommend shopping with them. Outside of convention deals or discounts in bookstores these guys are the cheapest options.

My objective for writing this review is to share my personal experience with ordering from RightStuf, and perhaps convince those who are on the fence about trying this online retailer (like I used to be) to give it a shot. (Note: I live near Toronto, and I ordered 19 manga volumes last Aug 13, 2018) I'll admit that I had some apprehensions about ordering from RightStuf because I've seen that its reviews are divided in websites like this one. But in Twitter, I've read more positive experiences. Bottomline: I took a leap of faith (haha) and decided to see for myself. Overall, I had a very pleasing experience when I ordered for the first time from them. 1.) Quick order fulfillment I thought that my order will be delivered in 2 weeks, but it only took 4 days. In its website, they said that picking and packing will take at most 2 business days (after I placed the order), while shipping to Canada is estimated to be between 5-7 business days. But like I said, the whole process only took 4 days. I placed my order on a Monday night (Aug 13). On the following day (Tues), at noon, I got an email notifying me that my order has already been picked and packed. On Wed afternoon, my order has been picked up by FedEx, and on Friday (Aug 17), at 10 am, it was delivered to my home. It must be noted, though, that I ordered in August - after their month-long birthday sale in July, so maybe their workload is less compared to their peak periods. Also, the volumes that I ordered are relatively old, and so the chances of them becoming out-of-stock after I placed my order are very slim. With these, because Aug was presumably not a busy time, and my books are in stock, their order fulfillment was fast. 2.) The books are in great condition I have very high standards (OC standards haha) when it comes to my books' condition, and I was honestly surprised that 16 of 19 of what I ordered met my high expectations. The 3/19 were still in good shape, but it's just that they have minor defects like scratches which I find slightly bothersome. In other words, for the average person, all of them were in great condition. Their packaging is great. They wrapped the items with a brown paper material, and they put some cardboard on the sides of the box which act as cushion/extra protection. And they placed more of the brown paper on top. I wish they put some additional layer at the bottom which I think is the weakest side, but like I said, my books arrived fine. - - - The only downside from my experience is that, since I ordered from Canada, the USD-CAD exchange rate is not so favorable right now, and so it was like paying for the books at their full retail price plus tax here or maybe more (Obviously, this is already beyond RightStuf’s control). But I didn't really mind because some of the items I bought were hard to find anywhere else. Overall, I had a great experience when I ordered from them. Hopefully, this review will be of some help for those thinking about trying RightStuf. :)

The worst! They banned me from shopping with them just because I told them "your policies suck!" After they robbed my money with a book return that I returned unopened!! They gave me less than half of the total as a refund! A disgraceful show of greed and zero appreciation for what was a faithful customer I am sure I'm not the only one who's realized their money hungry habits and their zero valuing of their customers, I'm not the only one who would've cursed their terribly unappreciative business practices at the end as I did. NOW OUT OF AN EQUALLY IMMATURE RAGE THEY want to gang up like children on me with their friends and make fun of me on social media... hahaha Let them do what they want I'll taint them equally if they try. DONT SHOP WITH THEM , i am angry for a good reason, they denied all support I initially gave them and they very well may do the same to you for a "incomplete return request" of their products

You don't realize Rightstuf has extremely crappy customer service until you need them. I purchased BOTH collector's editions of the Haikyu!! series. Season 1's 5th DVD disc had a circular scratch that prevented it from being read by my DVD player. The case to the DVD was also defective as a plastic tab was snapped and it wouldn't stay shut. This is just a factory defect. They happen, I get it. However..... I followed the instructions on the site for getting a return/replacement authorized. They originally got back to me quickly and asked for photos. Not an issue, however their "case" format doesn't allow for photos to be uploaded. So I then just emailed the photos. This was on a Thursday. The following Wednesday I had heard NOTHING from them and noticed they closed my case. I opened another one to get their attention. Finally a response. EXCEPT, I have to PAY to return the entire set just for a defective disc and case. Um...what? Why don't they stand by the items they sell? Wouldn't it be easier to replace the defective parts and include a return label for the bad disc and case? They are still able to write this off to Sentai. Matter of fact I emailed Sentai about the issue and they told me to first try and resolve the issue with Rightstuf. I wish I could go back in time and just order these sets direction from Sentai Films. The prices for the sets are the same and they seemed very friendly and willing to TRY and help. I will NEVER EVER buy from them again. Lesson learnt. People should be aware of this. EDIT: Someone higher up in the chain of command emailed me outta the blue trying to make this situation right. So in the end they did send me the replacement case and disc. I'll still never buy from them, but you know....least they tried?

I don't think this company even deserve 1 star. I mostly order at barnes and noble, but I'm really disappointed how the customer service handle this stuff I order something, and never receive my package and the man I spoke "HOWARD AND CHRIS" was RUDE telling me to file a police report, and talk to my post office, file a claim most of the time the store will do stuff about it and issue you a replacement, but the man said he cannot do anything about it for 30 days and I told him that I never see it on the policies or anything before I place my order, but he kept telling me its there but couldn't even find it himself. WON'T NEVER ORDER ANYTHING FROM THIS STORE AGAIN..... TRULY DISAPPOINTED HOW T HEY handle their customer they only care about money.

I spent approximately a thousand dollars on rightstuf without issue over a few weeks. Everything was fine until I received a damaged manga (completely bent up) and a defective DVD (skipped and froze constantly, unwatchable). I was told to return ship these items at my own expense if I wanted a refund. Plus, because they were separate orders, I had to ship back these two items separately because apparently they can’t process returns on two items in one box. They kept repeating that nothing leaves their warehouse damaged and it was my fault. To top it all off they had me on a wild chase sending emails to the ‘manufacturer’ with an invalid email address. To get a ‘replacement’. Which also should not even be my responsibility. When all said and done they threatened to ban my account if I contacted PayPal regarding the issue. It was absolutely ridiculous and a nightmare to deal with. They obviously don’t care about their customers. Very disappointed and will never shop here again. It is unfortunate as I had a large cart ready for my next order and would have spent a lot more money if they handled this situation better. If you receive damaged goods don’t let them bully you. As a consumer you have rights when purchasing goods. Defective, damaged or items not as described can be disputed. I honestly was so sick of emailing back and forth that I gave up. They must rely on people doing nothing and that’s how they get away with it!

I received two volumes of damaged manga in the mail from the company. They were either sent as already damaged or they were damaged during transit. I don't know which of the two happened and all I know is they arrived to me already damaged. I contacted the company and they said they would offer a replacement, but I had to pay for return shipping of the damaged items to them as my own out of pocket expense despite providing photos of the damaged items and despite the fact that the damage was in no way, shape, or form my fault. I was told I should have purchased a more expensive shipping option, so the items weren't in transit as long as if that would magically fix this situation. I requested a refund when I send the items back and I will never do business with this company again. Just read through the reviews here to see that all they do is make excuses and take no accountability and have shoddy customer service. Don't purchase anything from this company. There are hundreds of better choices out there and I suggest you go with them because if you do end up having a problem with Right Stuf they will do everything they can to avoid actually fixing it.