Right Stuf AnimeReviews of rightstufanime.com

Definitely not Animazing. I was a pretty frequent customer of RightStuf up until about 6 months ago. I tend to give vendors a 3 strike rule, and then their out! Unfortunately my dealings with RS customer service were not Animazing at all, and if they plan on staying in business for another 31 years it might be helpful to solve the issues rather then making yourself look worse by your responses to these reviews. I can go back and copy paste my support cases directly in here if needed, but I will keep it simple and detail what led to the strike 3. I placed an order for a title that went on sale the very next day after I placed the order. As the order had not shipped (not that it should make a difference) I placed a call into RS Customer service asking for a price adjustment. And was promptly told they are unable to do anything about this, as the item was pending shipment and their systems did not allow any changes while in this transition to warehouse state. This then set off a phone conversation with 3 different reps that each gave me a different answer, with one of them stating.. "If we had to price adjust every order to reflect a sale, then they would also have to do the opposite whenever an item went off sale and charge the higher price. I asked her if she understood how e commerce worked, and that would be considered fraudulent. This prompted me to escalate to a supervisor, who still did not have the power to make a price adjustment on an "unshipped" item. When all was said and done, They ended up issuing me a gift certificate for the adjustment amount via email. Honestly though the fact that it took an hour of my time, on something that if I ordered from Amazon, the adjustment would have happened automatically. So RS either empower your agents to become animazing, or update your outdated e-commerce and logistics software that is "tying" your hands behind your back. Your customers are your biggest asset, alienating and frustrating them drives them to you competitors... What RS does great! Packaging. This alone is worth it if you go for limited editions, and this is the single thing Amazon cannot compete with. My items arrive well packed and in great shape so Kudos for that.

I have used RightStuf multiple times. I have frequently shopped from them directly and even purchased via their Amazon Store. I have rarely had a problem with my order and no issues with shipping expectations. I had one stolen mail package that was replaced by them. I had one missing bonus item that they shipped out to me after I called. I was unsatisfied with one item order via Amazon and they refunded me. There customer service has always taken care of me. Chris and Tyler have always been awesome and helpful. I have read some of the negative reviews on this site and they strike me as incredibly outrageous. Some people's expectations are so far in left field its silly. "[ I ordered a gift card 5 days before Christmas and had issues ... blah blah blah.]" Maybe try doing your Christmas shopping a little sooner.

I used to use Rightstuf more before the worsening USD/GBP exchange rate and skyrocketing shipping costs made them prohibitively expensive. Still, they occasionally have good enough offers that they're the cheapest option. I placed an order for one of those and, a couple of days later, it was cancelled without explanation - only an instruction to call customer service. Being outside of North America, I wasn't going to do that. Instead I used their contact form and opened a case that, I was informed, should have a response within 24 hours. 48 hours later I have no response and still no idea why my order was cancelled. Poor.

Not sure why people was complaining all day all night when they don't even spend time reading the policies. The tracking was kinda slow and so is assendia delivery speed. However, we paid for a much cheaper price and the packaging was very well taken care of. I get it when some people complaining bout the transaction takes time to go through, but hey if you were to own a company would you like to get some fraud transaction? The online staff was very helpful with me and I'm happy with the services. The only thing that I wish it could have been better would be changing the courier services which includes Taxes (for international customer like me)

I have been buying anime (primarily) and manga at RightStuf for years. While the deals don't seem to be as good (I remember their Got Anime didn't used to have as many exclusions, and their regular prices on anime before sales were slightly cheaper without being discounted), they are still reliable and are my go-to for Blu-Rays and DVDs. Manga, not so much anymore because I'd have to buy a lot at once and then have to wait for the sales to get a better deal than I can find elsewhere, but they are solid for anime. They always ship quickly, but the post office can take forever with orders from them. Their customer service is solid, too. I've had nothing but a good experience with them. I wanted to upgrade to the slightly more expensive limited version of an anime or soundtrack (I honestly don't remember which), and it was done within hours of my email. I also received a book that had some shredded parts due to shrink wrap, and received a replacement book without having to pay shipping again. The ONLY complaints I have is that figures on their site are actually more expensive than most places, so I haven't ordered from them yet, and coupons can't be used on them. They also charge a lot more than normal at their booths when I see them at conventions, which I find disappointing. I get booths cost money, but they charge full price, or MORE than full, at conventions. I've always associated them with having good prices, so I would have figured their booth would sell anime for at least slightly cheaper than retail/extra markup. I'd love to buy from them at cons, but not when I can go to nearly any other booth and find cheaper prices. The complaints I have are VERY minor, though, and shouldn't stop you from shopping there for anime/manga. I very VERY highly recommend them.

I used to love this site. USED TO. My husband preordered two figures for me for Christmas, a shiro figure and a holo figure. The shiro figure was TWO MONTHS LATE since I had no idea when the figure would come out I had to use the money for the figure on bills, I was going to replenish that money but they suddenly got it in stock and I couldn’t buy it. I sent them a case telling them I was severely displeased and that it is their job to inform customers of all product information and that I cannot have funds for something I do not know when I need to pay for it! I told them to cancel my shiro figure since I couldn’t pay for it. They ignored my case and They canceled my holo figure too. I had to reorder it, luckily it was still available for preorder. After I buy my holo figure I’m sticking to amazon at least they are more accurate and have better customer service.

I made a purchase of $25.00 to get a $25.00 gift certificate to give to my brother for a Christmas present, I made the purchase on Friday, December 20th, 2018 and I waited for it to be sent to my e-mail but it wasn't there. So I called them and I talked to a guy named Chris and he said it would be in my e-mail within in an hour. I patiently waited and still haven't received anything! I couldn't called them on Saturday or Sunday because they are closed on the weekends, also they were closed Christmas Eve and Christmas Day. So I had to wait four days to contact them back. So when I called them back today they kept giving me the runaround about my purchase. They said they are still waiting to receive payment on my order. I used a Visa Debt Gift Card as my method of payment because I don't feel comfortable using my debt card online. The Visa Debt Gift Card original balance was $50.00, so once I placed the order they took $25.00 and there is $25.00 left on the gift card. They said they need to bill my card, its a Visa Debt Gift Card for Christ Sake! I will never be doing business with this company ever again! This will be one and only time doing business with this horrible company!

They Quite literally stole $100 from my friend while screwing me over in the process. How? My friend bought me a gift card and they REFUSE to send it. So now not only do I not get to participate in this awesome sale but I was forced to open a case with the BBB because they attempted to rob my friend. There ios no pattern like they attempted to claim. I had requested they do not contact me and I have been forced to block them via my email because they refuse to listen to my requests that I am done with this. My friend says he never got that email and on top of it they're trying to make it out like I'm a monster when I used literally 4 expletives total and one was just the word Hell in my message "where the Hell is my gift card rightstuff?" and where apparently I'm supoer abusive to her staff when all I've done is attempt to cooperate when they refused I used the four expletives total AND I even gave advice to help them not make decisions that counteract their claims. Ie having their employee request information to help and then blocking me before allowing me a chance to give that info. When you're trying to claim you're not stealing from people it's unwise to act like you want to help but then deny the opportunity for cooperation. She also tried to take credit for me requesting that they ban my account (I would have removed it myself but I was unable to find the option to do so on their website) and that they cancelled the gift card even though my friend was the one that requested the cancellation. If anyone has any doubts about my claims feel free to contact me and I will provide all the proof to back up all my claims. Just noticed their reply. I have no bad behavior and have contacted a lawyer for defamation and harassment received by the vp and they agree I have a case (thank god I keep all my emails. Now it's whether or not I wanna let go or put the unstable vp in her place)