I have shopped Right Stuf for roughly five years and I have always loved how they have the best prices on everything they sell and free shipping for any order over $50 in the U.S. They have also always taken great care in packing. Recently a box I received was beaten in with collapsed corners but the items inside were none the worse due to their excellent packing. My only complaints are that they have recently changed their shipping policy for the first time I know of in years (perhaps due to the season) but neither posted it on the website nor emailed even members about the change (that I saw). I also have two pre-ordered figures that should've been released Nov. 30 (it's now Dec. 21) and I have yet to see a notification of delay (as I've seen with other figures) or that they have shipped. All in all, though they are still a great company with a great selection and I will likely still be happily buying from them for years to come!
CH
Cody H.
Great care in packaging and great pricing.
They take extreme care in packaging items. There have been many times when the mail carriers bring my items with dents, holes, and sometimes even shampoo, and because of RightStuf care in packaging none of my items have been damaged form mail carrier neglect. One downside is if an item is out of stock it may take months (mostly because of covid-19 related issues) to receive your order, but in stock items are shipped and received usually within a business week of ordering. The pricing of the items and care into making sure the oder is right is why I place my review as such.
TH
TheReaper156
My manga came on time
My manga came on time, and packaging was nice! Ordered multiple times, and have enjoyed contents of my order every time! Definitely going to order from them again!
PG
Patrick G.
Great Company
Have always had a great experience. Items are always received in a timely fashion and and great care has been taken to package the items carefully and securely. Will continue to have my business for years to come.
AL
Avery L.
Best Retailer for Manga
I use Right Stuf primarily for manga shopping. Previously I used other retailers such as Amazon, but I have switched almost exclusively to Right Stuf over the past two or three years.
Their prices are unbeatable, usually a couple dollars less than even Amazon on most items (manga), and their base prices generally rival the best sales of other retailers such as Amazon and Barnes & Noble since tax /usually/ isn't a factor and there's free shipping over $75. I can't speak as much about their anime and other merchandise, but I've seen comparable prices to other retailers, if not generally lower, with the exception of figures (which can be hit or miss price-wise).
I order several hundred, if not more than a thousand, manga each year, and while some titles do show their yellowing due to age, most arrive in pristine condition. The times I have received damaged items, Right Stuf has happily offered a replacement. Their customer service team is really great at helping you out most of the time!
Their Got Anime membership is pretty nice if you're a heavy spender, but not so great if you do most of that spending during sales where the discounts from the membership aren't as applicable. It would be nice if there were more perks to membership such as discounted shipping thresholds, annual gifts, or really anything besides discounts. But, it's fine for what it is.
Shipping times have to be the pitfall of the retailer. It can take weeks, if not months, for some items to be shipped out, especially if they are low on stock. If you're like me and don't really care about how quickly you receive items, then Right Stuf is still fantastic! But if you need your items guaranteed by a certain date, I'd definitely recommend checking out another retailer.
My only real suggestion beyond additional membership perks would be improvements to the website. It would be nice if there were filters for not displaying previously purchased items or possibly manga titles by certain authors.
Otherwise, though, Right Stuf remains my go-to retailer for manga. Impeccable customer service, packaging, and prices position it above the competition.
Several of the 1-star reviews on this website are about issues outside Right Stuf's control, such as postal service problems or manufacturing delays. So if you're looking over this website to make a decision about purchasing from them, please take that into consideration and read the reviews carefully! Right Stuf is fantastic!
KJ
Kery J.
Rightstuf prices, but their system...
Rightstuf is the best place when it comes to prices however I wish that I could edit my own order if it has not shipped yet, it's a lot of work having to email or call for someone else to cancel my order (or be refused to remove an item). On top of that I was told members have priority for shipping but none of my December orders have shipped (I have 60 items in stock just floating in limbo) but my money has been taken so it's very frustrating that I've paid all this money and none of my manga has shipped. Sometimes these things deter me from shopping here.
JH
Jon H.
Best Online Retailer
This is hands down the best online retailer I've come across for otaku interests. From the selection to the prices, I really don't think one could ask for much more. The optional membership is reasonably priced too and the discounts it gives you helps it pay for itself. The one thing in particular though that I love about Right Stuf is the care they put into shipping their products. Every time I place an order I know my purchase is going to arrive safely even if their is some rough handling by the carrier. I can't tell you how many times I've ordered items from Amazon only to have them shipped in a cheap media mailer and damaged upon delivery. Right Stuf won't do you like that. They may take a little longer to ship items than the giant machine that Amazon is but, as a collector, I'll gladly wait a little longer knowing my purchase is being handled with utmost care.
AV
Alfonso V.
Best anime & manga online store
I just recently discovered Rightstuf about a year ago and since then I have been purchasing all my anime and manga mostly from them. They have the best deals and I love all the sales they have throughout the year. And when it comes to packaging, they are second to none. I never have to worry about getting an item damaged which is not something I can say about other major retailers such as Amazon and Best Buy. However, I did recently receive a manga with yellowing recently which was strange as usually if a manga is new it should not have yellowing. That is the only flaw I have seen after a year of purchasing with them but it was not enough for me to lower my rating. Still 5/5 and I will continue to buy from them for years to come.