Ridgemont OutfittersThe finest adventure hiking shoes & trail trainers available. These light hikers are sure to inspire & impress. Built For Your Life.See More
Ridgemont Outfitters (ridgemontoutfitters.com) has 118 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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118 approved reviews, newest moderated first
Keith
While I am grateful for the Monty-hi black gum shoes you sent me, I thought I was getting the Monty-low red/yellow shoes.
Response from Ridgemont OutfittersNov 30, 2020
Hi Keith, thanks for taking the time to review your experience. It looks like this is the product that was ordered, however we'll reach out directly to get to the bottom of this. From the Ridgemont team.
Joe
I love the look of these shoes. My pair came and the heal started coming off. I was sent a brand new pair pretty quickly at no charge!
Response from Ridgemont OutfittersNov 30, 2020
Hi Joe, thanks for taking the time to leave a review. We're sorry that you have experienced this fault with the shoes but very happy our team was able to provide a good experience. From the Ridgemont team!
Bryan M.
I made a purchase from Ridgemont Outfitters a few weeks ago. According to their website shipping would take 7-10days. I received a shipping notification a few days later...great right? Well for the past 2 weeks I have tracked my package and every time it states “your package is on the way to a USPS facility.” In other words it hasn’t shipped lime I have been led to believe. I have yet to get a response to any of my emails trying to get info. I would absolutely NOT make a purchase from these bums unless you like being ripped off!!
Response from Ridgemont OutfittersNov 30, 2020
Hi Bryan, we're very sorry your order hasn't arrived. We have had some issues with the USPS tracking as they experiencing unprecedented demand at the moment. I can see you contacted our customer care team on Saturday, i'm afraid you won't have received a reply over the weekend as our business hours are Monday - Friday. Our team will reach out to you personally to rectify this issue immediately for you.
David
Purchased the brown Monty lo’s via preorder in July and they arrived mid November. Well worth the wait as these hiking shoes are comfortable, seem sturdy(tbd as I wear them more ) and so awesome looking. Being a preorder it took longer than I wanted but this was to be expected given the pandemic, and you can’t beat that preorder price. Hope they hold up well and I’ll be sure to buy another pair soon!
Dan M.
I understand the state of the world has affected the order of these shoes. That being said I would have greatly appreciated more updates from the company. Upon ordering I was told I would receive the shoes in October, it is almost December and I still do not have my order.
Response from Ridgemont OutfittersDec 2, 2020
Hi Dan, thank you for taking the time to review your experience. I'm very sorry for the delay with this batch, we have had an unexpected delay with this batch however i can see this has been shipped out so you should have received it by now. I will make sure someone contacts you directly about this. From the Ridgemont team.
Charlie D.
Ordered shoes over six weeks ago and still haven’t received them. Have written the company several emails which they promptly responded but still no shoes. Will be reluctant to do business with this company in the future.
c M.
Paid for three shoes shoes months ago and haven’t received anything. We’re now a month past the purported deadlines. Update - received the shoes today, it definitely took quite a while. The shoes are nice, the laces could be longer and the overall width could be a bit wider as well. Maybe buy a half size larger than what you usually do
Response from Ridgemont OutfittersNov 26, 2020
Hi there, thanks for taking the time to leave us a review and we're terribly sorry you're not happy. It looks like your order has shipped and you should have received your shoes by now, if you could drop [email protected] an email they would be very happy to chase this up for you. Thanks from the Ridgemont team. We're really glad the shoes arrived and we're glad you like them. Thank you for the feedback about the shoes, i'll pass this on to the relevant team.
Amro I.
Excellent customer service. Thank you, Nicky Williams, for your help with my technical issue.
Response from Ridgemont OutfittersNov 24, 2020
Thanks Amro, we're happy to help! Hope to speak again soon! From the Ridgemont team.