Ridgemont OutfittersReviews of ridgemontoutfitters.com

One of the best customer services I've ever been in contact with. Ordered a pair of Outback II and they didn't fit so I contacted Ridgemont and someone called Zoe was really helpful with the return and shipping of a new pair. And i really like the boots too. The feel really rugged and nice. 5 out of 5!

terrible customer service. Ordered shoes, web site said in stock,no confirmation, no delivery date, took my money and said sorry they had a large delivery so were busy. still no idea when i will receive them. no pnone number to be able to contact them

Good customer service, good quality shoes. A little delay to receive them, but communication was there. Complications happen in any service they dealt with my queries and shipped on one day delivery. I am happy thumbs up!

They're happy to take your money then make you wait well past the originally-advertised delivery time for what you have paid for - but will provide absolutely no information whatsoever about the delay or when you can expect your order, unless you chase them yourself. And when you do they'll tell you 'should be early next week' and yet several days after that... still no order, still no update. Would not recommend. EDIT: a month after placing the order it has finally arrived. but still with no communication from Ridgemont, in fact if I check the detail for my order it still says 'We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.' That said, the product itself is of a high quality so no complaints on that front. If they could just sort out their customer service/communications...! EDIT: As it turned out, the quality wasn't that great... the boots (Monty Hi - Brown/Orange) started to fall apart after just a couple of months. Contacted customer service and they said it must have been a manufacturing fault and agreed to send me a replacement pair. These also took a while to arrive but, once they did, they definitely were of a much better construction. Indeed, I've worn them almost daily for over a year - and since I own a dog they do quite a few miles across a range of surfaces - and they have held up impressively well, are very comfortable and stylish. Despite the poor customer service I would actually consider ordering another pair.

Uk site advertising shoes as in stock when they do t have any, then after a week you have to contact them to find out there’s been a “delay” on the stock but they haven’t bothered to inform anyone

Really good shoes which are tough enough for the outdoors but stylish enough for the city. Superb customer service. Excellent company. I had a great experience with them and I love the shoes I bought.