Ridgemont OutfittersReviews of ridgemontoutfitters.com

Short story? Best boots for me. Period Longer story? I saw an ad for this brand and didn’t really know exactly what to expect. Social media is pretty saturated with “great products” that aren’t that great... Well I bought a pair of ridgemont boots, and the comfort and quality is above and beyond what I expected. I bought second pair just for variety. And they’re both just as comfy as day one, but worn in nice.

I ordered a pair of Outback boots early this year and it turned out they were oversold. Customer service contacted me quickly and said I could cancel the order, substitute another color, or wait for the next production run... but they had no idea when that would be. I decided to wait as I was in no particular rush. The Customer Service team did a great job of keeping me informed when new information about my order became available, including shipping delays, etc. Good customer service seems to be growing mor rare but the Ridgemont Outfitters team nailed it. And my boots arrived just in time for the cold weather.

It has been over 3 months and I have not received my order yet. It’s taking a very long time and I was not my expectation.

Dope shoes, completely trash process. I ordered them in July and have received 3 emails regarding three of the seven delivery postponements. 5 months... Either the kids in the sweatshops that they utilize need a Snickers, or they should alter the business model.... Oh yeah, still haven't gotten them...

Just a really poor boot. I bought the 'Monty' and I wore them in a very typical rainy day, on pavements, and my feat were soaked. No where near waterproof and not comfy. Do not buy if you want any kind of waterproof, fine for wearing on dry days as casual footwear, which isn't what the glossy ads have you believe....do not recommend these.

Horrible customer service. I purchased a part and they sent me the wrong part! I have emailed them three times now but no response. I am getting ready to do a charge back. I wouldn't buy from them. BEWARE!

Ordered a pair of heritage boots and shoe wax. Shipping was quick enough, but the shoe wax did not come in the box. went to lace up the shoes, but the metal shoe eyelet tore out of the leather in the first 10 seconds of wearing the boots. I began processing the return in late March, and I am still waiting for my refund in Mid-May. Customer service at first asked me to be patient, but now is no longer returning my emails. Terrible service. I want my $105 back.

Utter scam. Bought a VERY expensive bag from them, it was delivered weeks after promised and within a couple of weeks after that it failed and is unusable. Initial contact to customer service seemed great, but quickly turned useless. I was informed that a replacement was not possible and that I could accept a return/refund or a partial refund and I would keep and repair the bag. I chose the second option and then they disappeared. No response for months. No partial or complete refund. And of course, no phone number to be found to actually speak to someone about this. I really wanted to support a small business with what I thought were great products. Instead it seems I’ve been scammed by a dude on the internet. Their address is published on the companies house website. Of course it’s just some random person’s home. I’ll definitely be knocking on the door next time I’m in the area to get my refund and would encourage anyone else who’s been scammed by these guys to do the same! RIDGEMONT OUTFITTERS LIMITED Company number 08463588 Castlefield House, Castlefields, Calne, Wiltshire, England, SN11 0EA