Ridgemont OutfittersReviews of ridgemontoutfitters.com

Quality is awful. Haven’t worn them too much and laces are already ruining the upper where they rub. Fit feels strange too with a very firm arch on the insole. Return of a second pair also wasn’t an easy process.

Used for occasional summer walks with the family and general data to day use. The Monty line if shoes are meant to be outdoor rugged shoes. The leather tore when caught it on something. Not had this happen with any shoes before The foam used in the sole compresses and goes flat and misshapen after a few months of wearing. Generally they start looking old very quickly.

Not happy with the time it took. Ordered a pre order early May with stated early June expected delivery. Changed order in September because they still didn’t have shoes and got a pair I don’t like as much because the ones I ordered I would not have received till October. Shoes are ok heavier than I would like and they run small

Well, I pre-ordered my shoes back in March with the expected shipment to be middle to end of April. The shoes have yet to arrive 6/6/21. I have reached out twice. The first time I was told they were delayed... and would arrive middle of May. The second time I reached out I was told they shoes would arrive to port and would ship out that week (end of may). My order says it has pre-shipment usps and had said that for over a week. This company has made no effort to take care of me for the delay or to even reach out and let me know what is going on. I have had to initiate every conversation. They only reached out once they received a poor review. I ask that you take this information to heart before placing an order. Good luck! Update, shoes were finally delivered 6/8/21 Review changed from one star to two.

Have to agree with the recent one star reviews... I pre-ordered a pair of boots and was aware that there could be delays, but the length of the delay, lack of communication, and emails to customer service being ignored have really soured the experience here. Maybe ordering from shoes that are in stock is the answer, but I can't recommend pre-ordering from Ridgemont. Update - shoes arrived, and I really like them. It's a shame the pre-order experience was poor because I'd rate them higher if the communication regarding delays was improved. Ridgemont's reply below to contact their customer service team feels a little pointless considering that's the email address that's ignored my previous emails.

Bad experience overall...original product was out of stock despite being listed as available. I then had to settle for a replacement model. Which then got lost in shipment, if it was ever actually shipped (tracking showed no movement ever). Another substitution had to be made, and finally received after several, several weeks (close to 2 months) from initial order. And the product received just isn’t up to par...poor fit, doesn’t seem like good materials. Overall a bad experience from start to finish.

I was looking to buy some Montys from Ridgemont but decided to hold off until I could afford them. It then came round to Black Friday and they jumped on the bandwagon for Black Friday. So I thought I'd have another check seeing as their email advertised 25% off for Black Friday. I thought, winner! Went to their store and the montys I originally looked at were increased in price right before the sale. So the 25% off (for black Friday) brought them back down to the original price. Because of this. I don't think I want a pair of their shoes anymore. Even if they are a UK shoe. They use unfair selling tactics. *Edit* After their reply, all I've got to say is that they had shoes listed as £75 before Black Friday. During black Friday they were up at £100. So your 25% off 'sale' would bring it back down to RRP. Sale manipulation at its worst. Then to outright deny it ever happened by covering it up as the "RRP never changed". Scandalous...

I ordered a pair of pre order Monty Low shoes in early October which initially had a November delivery date. The shoes didn't arrive and so I emailed and asked for an update which they provided and apologised for a delay which they attributed to the pandemic. I was given another arrival date for December which again came and went and no shoes arrived. I emailed again for another update and was told they had secured a date of the 27th of December for their arrival. The shoes had still not turned up so I emailed them again. This email I requested a refund after I read online reviews about the quality of the shoes, for customers who had actually received them, being poor and not the same colour as the stated image. I received no response to this email so I emailed again the next day and again requested a refund. It seems not only have I got to constantly chase them about the status of my £110 shoes but it seems I will also have to chase them for a refund. Thankfully I paid by credit card so I will contact the card company and try to secure my refund. Very dissatisfied.