Ridgemont OutfittersReviews of ridgemontoutfitters.com

Terrible customer service I purchased a pair of Monty-Lo shoes on 9th September and understood there would be a wait time, however I was advised this would be mid-Oct. Since then I have had to reach out to Ridgemont a total of 5 times myself to be updated on my order, as they seem incapable of updating their customers after they have taken payment. First response (9th Nov) advised that Customs were holding up the vessel but I would receive delivery that week. Next communication (15th Nov) advised that the last email was a “mix up” and the shoes weren’t in fact due to arrive until late Nov, so I should expect delivery beginning of Dec. Chased again (2nd Dec) advised there was now a delay at the factory but delivery date to the port would be 6th Dec and I would have the shoes the week of the 7th, however next email (12th Dec) stated that the shoes still hadn’t arrived at the port but were expected early the following week...reached out again (19th Dec) and as expected... told they are delayed until 27th Dec! Serious lack of proactive communication with no regard for the customer, with one email starting with “super apologies”, indicating to me that my concerns were not being taken seriously... Very poor experience which ended up in money being refunded after I read more reviews around the quality of the product, why wait any longer if the likelihood is the product will either never arrive and/or will be of poor standard. Ridgemont have two TrustPilots, one for their .co.uk and one for their .com. I would strongly urge anyone to read both sites ahead of buying anything as my experience seems extremely common.

Swift delivery at a busy time of year - excellent service and regularly updated. Sooo pleased with my boots which have, so far, exceeded all expectations. Stylish, comfortable and well made. Thank you Ridgemont.

Despite looking good and having a comfy feel, the quality and workmanship of the shoes is very poor. I have had my Monty Hi Grey Olive boots for less than three months and three of the metal ringlets to the laces have already become dislodged and the fabric around them has torn. Fabric in other parts of the boots have also frayed. Sadly, despite looking good the quality is just not there. If you want a good quality, long lasting boot look elsewhere.

Just bought a pair of Heritage boots. Delivery was quick and service seemed very good . Boots were not . As soon as I tried to lace them up the 5th D ring & cleat came out of the leather it was supposed to be fixed to. Very poor manufacture for a supposed high end product. Beware . Hoping my refund is not going to be an issue. The boots looked so good on the website but were poorly constructed.

Great customer service!

These are fantastic boots, they definitely take some time to break in, but they are incredibly light and very comfortable.

The product is good, but it took several months to get here and was delayed several times.

Great product, took a little long to ship but worth the wait.