Ridgemont OutfittersReviews of ridgemontoutfitters.com

No Customer Service- I placed an order and needed help with it. There is no actual way to reach anyone from customer service to help. There is no phone number and the chat only connects you to a "product expert" who is trying to sell you more products but can't actually access orders or help with any issues.

Purchased a pair of Monty Lo WP in May 2022. By October 2023, after a reasonable amount of use (at most once per week) the heels on both shoes are falling off. Really poor quality for the price. Notified customer care about the issue (with photos). They just offered me a 20% discount off future purchases without addressing the issue. While the shoes look great and are comfortable, they don't last, so save yourself the money and choose another brand. That's what I'll be doing from now on.

Just placed an order a couple days ago and haven’t received any correspondence from them at all. I’ve called many times and they never answer the phone and they have not replied to my email. Other companies will email you back right away and let you know the status and approximate ship date. After reading other reviews I’m beginning to think I shouldn’t have ordered from them.

Really disappointing experience . Preordered boots back in July for delivery in October. Now it’s Christmas and I’m still patiently waiting for delivery. Updates are shocking as mentioned elsewhere. The boots were ordered for winter hiking but at this rate I suspect wInter will be nearly over. No matter how impressive the boots look I would of thought twice if I knew it would take this long Update Feb 2nd. A further month + has now passed and still no boots. The company had removed updates from their website after the last expected docking date elapsed. I hope someone from Ridgemont is monitoring Trustpilot and provides the response I am looking or full refund

Wow! Wish I had checked these reviews before I ordered. My experience is identical to so many others! Unfortunately I thought the outback shoes looked so awesome I decided to pre-order this was back in August and I was told and early Oct delivery, in Sept they sent me a note to advise due to shipping delays this would now be end Oct early Nov, fair enough I thought. I really liked the look of the shoes, a few more weeks.... I have emailed on 20th Oct to follow up and got a response 7 days later advising they have revised the shipping due dates, at least twice since then, first end Nov, now mid Dec. FFS! This is still assuming then remember my order back in Aug. I have emailed back again this week but no response yet. I believe this to be a total scam and fraudulent. This isn't one instance, it's happening to many customers. I hope the shoes are worth the wait, will consider editing my review if they ever arrive and I can tell you in the shoes are any good!

Nice looking boots but 7 months on lots of stitching coming loose and the sole of one boot has split under the toes. Would have expected them to last longer for £110. Walk in the park yes, rough hiking no.

Your service abysmal. My order is currently 4 months late and my request for a refund have been entirely ignored. -- in response to Ridgemont's reply. I've not received a single email in response to my RMA from support, I've not received any tracking information, and I find it very hard to believe that the moment I post something publicly that the shoes are somehow to be delivered that day. If they arrive today, I will edit this review to say so.

I just read David Sheperds review and exactly the same thing is happening to me. I pre-ordered and when they came in they forgot to send mine. So I waited and waited but I can't wait anymore it's been months and months. I've sent three emails requesting a refund. All three emails completely ignored. What is the matter with these guys.