Ride1UpReviews of ride1up.com

I've had issues from the beginning. Every issue involves dealing with the the poor designs and cheap components. Things look sleek out of the package, but hidden damages, defects, and poor design will be the beginning of your headache. Not too mention their customer service is useless, and you're lucky to get a response in 48 hours. Ride1Up responded publicly claiming this is "likely" just a failed cadence sensor and that the bike isn't poorly designed. That ignores the actual history of this bike. In three years I've already had two controller failures, one motor replacement, brake failures, and now a pedal assist failure, all before 450 miles. The condition of the bike is Used - Like new. Support has repeatedly thrown me for a loop. The founder immediately jumped in to respond to my review and support email thread, then gives the conversation back to the original support member after not hearing anything for another 24 hours. I have familiarized myself with this bike after multiple major component failures, and every mechanic resource has agreed with me on the design aspect. I'm not willing to continue paying for replacement parts on a bike with this track record. Judge for yourself, but my experience has been that the advertised value disappears shortly after receiving the bike. For me, it started after 25 miles on the bike.

Literally my favorite thing i've ever bought. The revv1 is super super super sick.

Received a bike rack for my awesome Revv1 FS. It was missing parts. They sent me a new one (wasn’t great customer service). The new part didn’t integrate quite right. I stripped the hardware trying to get it on. Now I have a partially assembled, dangly, unusable bike rack attached to my bike. Wish I would have never purchased. Will cost me more to fix than the rack cost itself.

I am absolutely in love with my Ride1Up Portola. In 10 days I have logged 300 miles on paved and unpaved trails -- hours of outdoors fun and adventure. I am impressed with the sturdiness, quality, performance, battery range (40+ miles easily with the bigger battery) and versatility of this bike. I couldn't be happier, it has exceeded all my expectations. All I think about all day is my next ride!

I’ve been riding the Ride1Up TrailRush for a while now, and it’s an easy 5-star bike. The build quality is excellent, it’s comfortable, and it’s an absolute blast to ride. The Boost mode is where this bike really shines—it makes you feel almost superhuman climbing hills and flying through trails. It’s the feature that keeps me coming back for another ride. My only real complaint is the battery life when you’re riding it the way it’s begging to be ridden. If you keep it in Boost mode and ride aggressively, I’m only getting about 20 miles before the battery is tapped out. That’s not necessarily a flaw so much as the price you pay for using maximum power all the time, but it’s something buyers should know. Overall, I couldn’t be happier with the TrailRush. If Ride1Up ever offers a higher-capacity battery option, I’d buy it in a heartbeat. Until then, I’ll gladly keep charging it because the smile it puts on my face is worth it.

Not good. Headset won't tighten

The Vorsa is my second Ride1Up e-bike. Put 2600 miles on the first e-bike before selling it. Now this one is so much better. The instant I put pressure on the pedals, the assist is there. The ride is smooth and solid. Great on trails or off-road.

I was looking for an electric bike that felt like a road bike. I do a lot of gravel and road rides. I usually ride with a group of guys that can ride much faster than me. I am now able to keep up with them and get a great workout in. I have never been happier with a bike! When I go on a 25 mile ride I only use about 4% of my battery because I am able to ride it without using the electric due to having so many gears and how light the bike actually is.