Residence SupplyReviews of residencesupply.com

Response from Residence SupplySep 13, 2024

Dear Jomila, I am deeply sorry to hear about your frustrating experience with Residence Supply. I can only imagine how upsetting it must have been to receive your products damaged, followed by the added disappointment of slow customer support and a lengthy refund process. This is certainly not the experience we want for our customers, and I completely understand why you feel let down. Your time and money are incredibly valuable, and it’s disheartening to know we didn’t meet your expectations. I would love the opportunity to personally make this right for you. Could you please provide your order details? I will make sure we expedite a solution and take steps to ensure this doesn’t happen again. Thank you for bringing this to our attention. We genuinely care about your satisfaction and want to turn this situation around. Sincerely, Residence Supply

Response from Residence SupplySep 13, 2024

Dear Margaret, Thank you for sharing your feedback with us. I'm truly sorry to hear about your experience and want to assure you that this is not the level of service we strive to provide at Residence Supply. We deeply value our customers and their satisfaction, so it’s disheartening to know we let you down. Please know that we take product quality and customer service very seriously. Damaged items and lack of communication are completely unacceptable, and I’d like to personally investigate what went wrong to make it right for you. Could you kindly share your order details with us? This will help me review your case thoroughly and work on a quick resolution, including facilitating a return or replacement if needed. We are here to ensure your concerns are addressed and to improve your experience. Thank you for your patience, and I look forward to resolving this for you as soon as possible. Warm regards, Residence Supply

Response from Residence SupplySep 2, 2024

Hello there! Thank you for taking the time to share your feedback. I'm sorry to hear about your disappointment with your recent purchase. We take all customer concerns seriously and strive to provide high-quality, unique items that meet our customers' expectations. I assure you that our products are crafted with care and attention to detail, and we work closely with skilled artisans to deliver the best quality possible. However, if the item you received did not meet your standards or arrived in less-than-perfect condition, I sincerely apologize. This is not the experience we aim to provide. We would like to make this right. Please reach out to our customer service team directly at [email protected] or you may call us at +1 (800) 791-7436, so we can better understand the issues you faced and find a suitable solution, whether it's a replacement, a refund, or any other assistance you might need. Thank you again for your feedback. We value your input and are committed to improving our products and services based on the experiences of customers like you. Kind regards, Residence Supply