Residence SupplyReviews of residencesupply.com

Response from Residence SupplyAug 22, 2024

Hello Krista, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to have a smooth and efficient return process, and we regret that we fell short in your case. Here's a summary of what we’ve done so far and the current status: Return Labels: We provided the return labels within 24 hours of your request to ensure you could return the stools promptly. Refund Process: Once all the stools were returned to our warehouse, we processed the refund. For the five stools, the refund was issued as soon as they arrived. Final Package: There was one final package with four stools that arrived a bit later. As soon as this package was received at our warehouse, we promptly issued the refund for these stools as well. I understand that waiting for updates can be frustrating, and I’m sorry for any delay in communication during this process. Our goal is always to ensure a satisfactory resolution for our customers, and I regret that this wasn’t reflected in your experience. If you have any more questions or need further assistance, please feel free to reach out to us - we're here to help and ensure we address any remaining concerns you may have. Thank you for your patience and for giving us the opportunity to resolve this issue.

Response from Residence SupplySep 2, 2024

Dear Lindsey, Thank you for sharing your feedback. I'm sorry to hear that your experience with us did not meet your expectations. At Residence Supply, we take pride in offering high-quality products, many of which are crafted in our own factories across Asia. We carefully oversee the production and quality control processes to ensure that every item meets our standards before it is shipped to our customers. While some of our products do ship from our overseas facilities, we strive to provide clear shipping timelines and communicate any potential delays to our customers. We are committed to improving our shipping processes to minimize delivery times and prevent any damage during transit. If you have experienced any issues with a damaged item, I encourage you to reach out to our customer service team, and we will be more than happy to assist you with a resolution. Regarding your observation about our reviews, we assure you that all feedback we receive is genuine and reflects the experiences of our customers. We welcome all reviews—positive or negative—as they help us to improve our products and services. If you have any specific concerns or need further assistance, please don't hesitate to contact us directly at [email protected] or you may call us at +1 (800) 791-7436. We're here to help and appreciate your patience and understanding. Thank you for your feedback, Lindsey. We value your input and look forward to the opportunity to better serve you in the future. Best regards, Residence Supply

Response from Residence SupplyAug 20, 2024

Hello there, I’m truly sorry to hear about the ongoing issues you’ve experienced with your order and our customer service team. I understand your frustration and apologize for the inconvenience caused. We have requested your order details and the status of your refund multiple times to ensure we resolve this issue promptly. Unfortunately, we received a notice indicating that you opted not to provide the necessary information to look up your order. To move forward, we urgently need your order number and any relevant details so that we can investigate this matter thoroughly and expedite your requested refund. Please reply to this message with the requested information, or if you prefer, you can reach out to us directly at +1 (800) 791-7436 or Email us at [email protected]. Your satisfaction is important to us, and we are committed to resolving this issue as quickly as possible. Thank you for your understanding and cooperation. Best regards, Residence Supply

Response from Residence SupplyJul 26, 2024

Hello Maryam, Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about the trouble you’ve experienced with your order. It’s certainly not the level of service we strive for. We have tried to check the email you have here on our system but it's not showing any results. To assist you further, could you please provide your order number or any additional details related to your purchase? This will help us investigate the issue and ensure we resolve it promptly. We want to make sure you get the assistance you need, whether that’s processing a refund or finding an alternative solution. Thank you for your patience and understanding. We look forward to hearing from you soon. Sincerely, Residence Supply