Ju S.
Poor customer service
Poor customer service. Do not order from them. They have a return policy which they sent to me (that i did not agree to on ordering as they can’t produce where you signed an agreement) laden with fees - you have to pay for return, 50% restocking fee for an item that came in @1000 pieces with Chinese instructions. Days after contacting them , they still failed to provide English instructions , the return has to be in 14 days, this after their delivery is 15-20 days and ours was received after that! Yet they say 14 days after delivery to return yet the return date was autopopulated at 30 days post purchase date. So if you add the late delivery + the 14 days .. you’re already past the autopopulated return date!! FRAUDULENT, ROBBERY, CHINESE company.
Response from Residence SupplyFeb 18, 2025
Hi there, I’m sorry to hear about your frustration, and I appreciate the opportunity to address your concerns. We want to assist you further and find the best possible solution. Could you please provide your order number? This will help us look into the details and better understand how we can help. The restocking fee is in place to cover necessary costs, including packaging, labor, inspection, and quality control once the item is returned. As for the return timeframe, we calculate the 14-day return period from the delivery date, not the order date, to ensure customers have enough time to inspect their purchase. Regarding the instructions, I sincerely apologize for the delay in providing an English version. I completely understand how this could have been frustrating, and I’ll be happy to escalate this internally to ensure better support in the future. Looking forward to your response so we can assist you further. Sincerely, Residence Supply