David C.
It's been 8 weeks and still no delivery...
It has taken 8 weeks and we have still yet to receive our light switches. They never sent shipping information or a tracking number, have claimed it was delivered and customer service was useless always promising a call back and never calling. We paid $450 for these fancy switches expecting to get good quality all around and this has been a terrible experience so far.
Response from Residence SupplyJan 8, 2025
Hi David, Thank you for sharing your feedback. I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. This is not the level of service we aim to provide, and I want to address your concerns. I understand how disappointing it must be to wait so long without receiving proper shipping information or tracking updates. If your package was marked as delivered but hasn’t been received, I will work with the courier to investigate and resolve the issue promptly. I also regret that our customer service team did not meet your expectations, and I will personally review this case to ensure better communication and follow-up in the future. Could you please provide your order number so I can look into the situation and find the best way to assist you? Your satisfaction is very important to us, and I want to ensure this is resolved as quickly as possible. Thank you for your patience, and I look forward to assisting you further. Sincerely,