Residence SupplyReviews of residencesupply.com

We are Licenced electricians doing work on a Multi-Million dollar home in Aspen Colorado. We placed an order for $8k + worth of switches and dimmers from this company 6 weeks ago and informed them that we needed the product (that our clients had picked out) quickly. We were informed that they were changing the design and that it would take an additional week or so to get the 3 way dimmers. We received a partial order with the understanding that we would have the rest by the second week of April. it has now been 6 weeks since our initial order and I am now being told that it will be June or July. I called the last three days and finally got someone on the phone, but no resolution at this point. Their customer service appears to be based outside the US, and is polite but not very informed or empowered.

The customer service is great, very responsive but my item did take a very long time to ship.

Thank you for amazing lights. We got it in time. We love it.

Sham business by AnonymousApril 16, 2025 Don’t be fooled. Residents Supply is NOT a US based business and has no physical presence in Coral Gables, Florida as their marketing information implies. Resident Supply rotary dimmers are NOT COMPATIBLE with LED lighting. The business is apparently a sleek Chinese operation and nothing more than a sleek website for selling sham product with outdated technology. It appears they have handful of employees who use different names to create the impression of being a large company. BEWARE! Customers calling their “customer service” 800 # are greeted by an English accent voice that is as phony as the business. BEWARE! I purchased rotary dimmers in different configurations, working with Joseph in the process and paid $2000+ for the products shipped. The dimmers it turns out only work with permanently installed incandescent lighting. In the USA LED is now standard. The dimmers DO NOT work with LED lighting, I have spent hours on the phone with Luis supposedly in tech support, Raph in customer service, Faith in their tracking department and others, along with my electricians. I paid for the installation of the dimmers and then their removal. I was told they would ship a new LED compatible product 10 days ago and today was advised by email the product was back ordered until May! I phoned the 800 # and reached coincidentally, Faith. I insisted on speaking with Raph. She answered my call after waiting for 45 minutes. I requested the return and full refund for the outdated product and am being stonewalled. I am willing to try their new LED compatible product if it is shipped in a reasonable time frame. The company has agreed to replace the product they shipped me with the new product if it actually works. They continue to stand behind “policy” saying any return would be outside of the two week return policy and returns are subject to a 50% restocking fee. BEWARE! Don’t be scammed. I will update my review at the appropriate time and advise if the new product is actually compatible with LED lighting.

I purchased this pendant light and unfortunately, the glass piece was accidentally broken by my handyman during installation. I reached out to customer service and they were absolutely excellent—super responsive and went above and beyond to help. They sent me a replacement glass quickly, kept me updated throughout, and even shared the tracking number so I could follow along.

I recently had to return a item and not only was the process quick but offering the extra bonus for credit a nice suggestion

We did have to order longer screws for this outlet given our situation but once we got it figured out and installed, it's really beautiful! The plate is solid and heavy feeling and is a beautiful brass color. Shipping was a little long, but I will definitely order from them again when I need special details like this in the future.

Lovely switches! Adds a great unique touch to our home