Residence SupplyReviews of residencesupply.com

Response from Residence SupplyMay 21, 2025

Hi Jesse, Thank you for sharing your experience, and I’m truly sorry to hear about the issue with your switch. We completely understand how frustrating it can be when something doesn’t last as expected. Upon checking your order, we’ve confirmed that extended warranty coverage was not purchased. Since the damage occurred beyond our standard 30-day return period, it unfortunately wouldn’t be covered under our policy. Please refer to our policy here: https://residencesupply.com/pages/return-policy We do take product quality seriously, and we’re always looking for ways to improve. We appreciate your feedback and are here if you have any further questions or concerns. Sincerely, Residence Supply

Response from Residence SupplyMay 21, 2025

Hi Chris, Thank you for your feedback, and we're sorry to hear about the confusion with your order and return. As outlined in our return policy, returns that are not due to a manufacturing defect are subject to a restocking fee of up to 50%, which helps cover handling, packaging, and processing costs. Please refer to our Return Policy here: https://residencesupply.com/pages/return-policy To better understand what was received and assist you further, could you please send us photos of the items you received? We’d love to take a closer look and see how we can best help. Sincerely, Residence Supply

Response from Residence SupplyMay 14, 2025

Hi there, Thank you for your feedback, and we completely understand your concerns. Please rest assured—your order has been shipped out on time. The tracking number you received is the local tracking number, which will show new updates once the package clears customs and is picked up by the courier in your area. Customs clearance can sometimes take a few extra days, which is unfortunately outside of our control. To help you better, could you please provide your order number? We'd be happy to personally monitor your order and keep you updated every step of the way. Sincerely, Residence Supply

Response from Residence SupplyMay 13, 2025

Hi Michelle, We're really sorry to hear about your experience—this isn’t the level of service we strive to provide, and we truly appreciate the opportunity to make things right. For reference, it is stated on our website that all returns not due to a manufacturing defect are subject to a restocking fee of up to 50%. This helps cover the cost of shipping, packaging, and inspecting the item for resale. It’s also noted that customers are responsible for the cost of the return label unless the item is covered under warranty or confirmed to be defective. You can view our full Return Policy here: https://residencesupply.com/pages/return-policy We’re here to help, and we’ll do our best to make this right for you. Sincerely, Residence Supply