Residence SupplyReviews of residencesupply.com

Hardware is quality and the customer service is top notch.

Light fixtures came mixed in one box and got beaten up. Bulbs came cracked. And it took approx 3-4 weeks for it to arrive… from CHINA. Next time buying from AliExpress direct at a quarter of the price.

Good product, came quickly and the packaging was top notch.

Stay away from this company! I ordered a few light switches, all of which were delivered quickly. The product itself isn't bad either, EXCEPT FOR the fact that it came with BLUE and BROWN wires! It is not permissible or advisable to install these switched in the United States, as the USA uses red, black and white wiring!! You would think for a company "based in Coral Gables, FL" that they would sell a product that aligns with their country's electrical codes. They also want to charge me a 50% "restocking fee" for a $400+ order. STAY AWAY! STAY AWAY!! STAY AWAY!!! STAY AWAY.

I had a great experience working with the staff at Residence Supply. I ordered multiple combinations of their beautiful brass light switch plates. Residence Supply kept in contact with me about the production and shipping of the fixtures which was very helpful. The plates are so impressive they are worth the extra money to upgrade from standard. I will be ordering more soon. 5+ stars for Residence Supply!

I have always loved the quality of Residence Supply lights. Over numerous occasions I have ordered from them and never been disappointed. Definitely recommend

Working with Residence Supply customer service is exactly what you hope for in a CS experience. They are communicative, understanding, and make good on promises.

I would strongly advice against buying from them. Also, note, many of the reviews on their site are fake. Here is a summary of issues I had with my order. Order was placed March 21st, Arrived from China April 10th. It had multiple defects & safety concerns 1. The bulb sent didn't fit the light fixture basically making it unusable. Their customer service rep wasn't sure what bulb would fit it and our contractor had to guide him. 2. The wires were not standard and super thin according to our contractor, making it a fire hazard concern. Our contractor asked for a UL certificate to ensure it met safety guidelines and they weren't able to provide us with a proper certificate, they sent a random doc instead. 3. the top socket was 1/8 of an inch smaller and doesn't fit into standard sockets so it was clear even std manufacturing guidelines were not met 4. When we asked to return it because its literally unusable, they said they would charge a 50% re-stocking fee. We told them, they've sent us a defective item and we shouldn't be charged but they said there is nothing they can do. 5. We asked to speak with a supervisor ( someone here in the US as their entire customer service team is outsourced and they said they can't do that as all of their supervisors are in a meeting) 6. They pushed us to go to their website to do the return but the website doesn't allow me to ship it back. So after waiting for weeks to get the item; I've paid $$$ for a defective product made in China and can't return it to get a refund. This company is clearly a scam.