Deceased D.
First shipment didn't arrive after…then the second wasn't compatible with American electricals... AVOID THESE QUESTIONABLY DISHONEST SCAMMERS. I WONDER IF THEIR MOTHERS KNOW WHAT THEY'RE UP TO!
First shipment didn't arrive after several weeks of being "Out for Delivery." I "found" it in the warehouse, connected with Customer Service, and they never found it. They sent out new ones. When those "arrived", they sat in the warehouse... I contacted CS sooner. Helpful CS person got it delivered. When my electricians arrived, they told me it wasn't compatible with American electrical. CS ignored my first three requests to return, then I received several emails saying it could be altered. Not according to my electricians - and I know who I trust. THEN, they told me I couldn't return it because the return rates were only effective for two weeks from date of order - recall they discovered it missing almost six weeks after the order date. They told me they'd reconsider the two weeks, but I'd have to pay a 50% restocking charge. I wonder how they live with themselves.
Response from Residence SupplyJun 30, 2025
Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the delivery delays and the challenges you faced with your return request. We understand how frustrating this has been for you. We’d like to clarify that, according to our Return Policy, customers have 14 days from the date of delivery to initiate a return. You can view the full policy here: https://residencesupply.com/pages/return-policy. While we did make an exception to reconsider the return window in your case, returns not due to a manufacturing defect are still subject to a restocking fee of up to 50% to cover handling and processing costs. We always aim to resolve issues fairly and appreciate your feedback—it helps us improve our processes and service. If you’d like to continue discussing your situation further, please feel free to reach out directly. Sincerely, Residence Supply