Residence SupplyReviews of residencesupply.com

Ordered a wall sconce and was very disappointed. Quality of the product itself was very cheap and the finish was peeling off and the packaging was full of plastic and polystyrene with Chinese writing all over the box - clearly just drop shipped from China. The worst point was that I later found out that the lamp was actually a copy of a reputable designer in the US called Allied Maker......beware customers.

Great product and great customer service

High quality and look great

My rep was responsive and the product is beautiful, but my order was wrong and they did not immediately make it right - making my clients miss their install deadline.

Got what I needed, quickly. Would have been even more ideal if I could have purchased a spare dimmer controller ($3-4 each online) rather than have to purchase a whole single gang unit, but my problem is solved.

I don’t even know where to begin because this has been, without exaggeration, the most infuriating, disorganized, and blatantly dishonest experience I’ve ever had with a company. I placed an order with Residence Supply on June 19, 2025, after a lighting consultation with an advisor we will call advisor 1. The order included an embedded track lighting system that couldn’t be configured online without help — specifically, I needed advisor 1 to determine the correct Lutron driver based on my dimmer setup. That’s the only reason I went through a consultation. Advisor 1 confirmed the configuration and placed the order himself. At the time, I was told to expect delivery in 10–20 business days. Today is JULY 17, and I still do not have a tracking number, a shipping confirmation, or any honest communication whatsoever. The Full Timeline of This Disaster (All Calls Recorded): • Order placed: June 19 • Estimated delivery: 10–20 business days (should’ve arrived weeks ago) I began reaching out through every possible channel: • Online chat: July 9, 10, 14, and 15 (spoke with Advisor 2 and Advisor 3) • Phone calls: July 2, 11, 12, 13, 14, 15, and now July 17 • Emails: No one replied with any actual substance. I sent multiple messages, including one stating I would cancel the order if no accurate update could be given. Every time I called or chatted, the same useless line was repeated: “Your order is processing. There is no ETA.” Which is just a copy of what I can already see on the tracking page. Zero insight. Zero help. When I pushed for more, I was told: • “We’ll reach out to the supply/production team.” • “You’ll receive a follow-up email by the end of the day.” Not ONCE did anyone follow up. Ever. Then It Got Worse: July 15 I called again and spoke with Advisor 2, who finally admitted she saw my email about canceling the order — but “hadn’t had time to respond.” She said the delay was due to Advisor 1 not knowing which dimmer I had. That made no sense — Advisor 1 placed the order after our consultation specifically to confirm the driver for my Lutron dimmer. I stayed calm and said I’d wait on hold until she got clarification. She agreed and said if we were disconnected, she’d personally call me back. What happened next? I was put on hold for 45 minutes… and then the call was ended. Not dropped. Ended. And no one called me back. I immediately called again and spoke with Advisor 4, who said Advisor 2 was now “on the phone with another customer.” I explained how ridiculous that was — I had just been on the phone with her moments before. Advisor 4 then said I’d get a tracking number by the end of the day. That was 48 hours ago. Today: July 17 — The Plot Twist That Proves This Whole Operation is a Joke I called again and was connected with Advisor 5 — and this is where things went from bad to truly unbelievable. Advisor 5 was the SAME PERSON who hung up on me two days ago. She answered the phone and immediately sounded nervous and caught off guard. I asked her why she never called me back, especially after promising she would. Her response? “Your internet was broken.” Excuse me? I wasn’t on a Zoom call — I was on the phone, and she was the one who put me on hold and disconnected the call. I have the phone log and recording to prove it. There was nothing wrong with my phone or internet. She just didn’t want to follow up and made up a ridiculous excuse instead. Yet again, I was told I’d get a tracking number by the end of the day. Yet again, I didn’t. Summary: DO NOT TRUST THIS COMPANY Residence Supply is either: • A completely dysfunctional and dishonest operation, or • Knowingly misleading customers to buy products that may never ship. They’ve: • Lied to me repeatedly • Failed to follow up after seven phone calls and four chat sessions • Ignored multiple emails • Hung up on me after keeping me on hold for nearly an hour • Lied about why they never called back • Promised multiple tracking numbers that never materialized And throughout all of it, no one from production or logistics will speak to customers, no one is accountable, and I’m left holding the bag during a time-sensitive renovation project. What I’m Doing: • Filing complaints with the Better Business Bureau and Federal Trade Commission • Preparing a chargeback through my credit card company • Warning others on every platform possible Save yourself the headache, money, and disrespect. Do not trust Residence Supply. They do not deliver — and they do not care. Update: Advisor 1 I spoke to reached out and did amend the situation when he saw his name was listed on the review. I was able to cancel the order very quickly and get a refund. Upon further investigation of this company - I found out they order all of their products from Alibaba and reached out to their supplier directly. Paid 1/5th of the price I paid and delivery was much faster.

High quality stuff

Garden lamps were received well packaged and stood up to the box battering by the shipping company. Beautiful, substantial lamps of good quality that are made well, and good value for the price. I am happy to add these to my product offerings.