Residence SupplyReviews of residencesupply.com

Response from Residence SupplyJul 11, 2025

Hi Mark, Thank you so much for taking the time to share this! We’re so glad to hear that, in the end, you received the perfect chandelier for your space. It means a lot to know Luise could make the entire process smooth and stress-free for you — we’re lucky to have him on our team! Your trust, patience, and kind words truly mean the world to us. We’re always here if you ever need anything in the future. Sincerely, Residence Supply

Response from Residence SupplyJul 10, 2025

Hi Nancy, Thank you so much for your kind words! It means so much to us to hear you’ve always had a great experience with our team. Knowing that you feel supported and well taken care of really motivates us to keep doing what we do. Your trust and loyalty truly mean the world to us, and we’re always here if you ever need anything at all. Sincerely, Residence Supply

Response from Residence SupplyJul 10, 2025

Hi Nancy, Thank you so much for taking the time to share this! We’re truly grateful for your patience throughout the process, and we’re so glad Johanna and Faith could turn things around for you. It means the world to us to know you felt supported — that’s exactly the experience we want every customer to have. We’re sorry again for the trouble with your chandelier, but we’re happy we could make it right in the end. If there’s ever anything else you need, please know we’re always here for you. Sincerely, Residence Supply

Response from Residence SupplyJul 8, 2025

Hi there, Thank you for your review! We’re delighted that he’s the perfect addition to your classroom decor. We hope he adds an extra pop of color and a bit of fun to your space! Sincerely, Residence Supply

Response from Residence SupplyJul 8, 2025

Hi Lane, Thank you so much for your kind feedback! We’re thrilled to hear that the custom ordering process was smooth and that your clients are loving the stainless steel switch plates. We can’t wait to help you with the next part of their home project! Sincerely, Residence Supply

Response from Residence SupplyJul 8, 2025

Hi Krista, Thank you so much for your kind words! We’re delighted to hear that your chandelier brings the perfect touch of elegance and modern style to your bedroom. Sincerely, Residence Supply

Response from Residence SupplyJul 8, 2025

Hi there, Thank you so much for your kind words! We’re glad to hear our team was able to support you and provide helpful service along the way. We truly appreciate your understanding and trust in us. Sincerely, Residence Supply

Response from Residence SupplyJul 1, 2025

Hi Viola, Thank you for sharing your feedback. We’re very sorry to hear about your experience with your fixtures. Upon checking, we see that your order was placed in January 2024 and you reached out to us in June 2025—well outside of our return window. Please note that our Return Policy states customers have 14 days from delivery to initiate a return or exchange. You can view the full policy here: https://residencesupply.com/pages/return-policy Additionally, we’d like to clarify that your order did not include the dimming add-on, which is necessary for the fixtures to work properly with a dimmer switch. As noted in our policy, open box items are also non-returnable and non-refundable. We appreciate your understanding and feedback, and we’re always here if you have any other questions. Sincerely, Residence Supply