Rentalcars.comReviews of renatlcars.com

Absolute Scam + Insanely abusive policy. This is, by a long way, the worst customer experience I’ve ever had. In a very short summary: - arrived 30’ after booking time. - I had made the booking which I paid with DEBIT card no problem. - once onsite, I couldnt get the car I had already prepaid (>400€) because I didnt have my physical credit card (i did have a picture and the number, just not the physical plastic). - Credit Card (actual plastic or exact primary driver) is a requirement “a policy” that shows on screen 3 of booking at the iphone (not on subject, nor first sentence). Note: I had a credit card (just not the plastic with me), I had a friends credit card as well - not accepted. consequence: - rentalcars.com DID NOT provide the car. I stayed stranded for 4 days without a car with my two children (7 and 4) IN geneva. Completely ruined my holidays… and most amazing thing of it all…. They charged me the FULL ammount with no refund… because “ITS POLICY” Fun fact. I get today a rating request by rentalcar.com, and they have disabled the functionality to actually set a rating, so does not show on their site

I booked a car in Ponta Delgada Airport on the Azores (Ref: 789876661) and few hours before picking up the car I received the message form Rentalcars (Mihaela C. (Support)) that the car is not available anymore but they can offer another more expensive car with a much larger deposit... I didn't accepted the alternative offer because browsing the other companies I still could find plenty of cars in the original price range... Outrageous... It is a way to manipulate clients to rent a more expensive car in the last moment. I WILL NEVER AGAIN rely on this company again!!!

bookingnr. 616 408 508 Patrick jacques henri Bunel main driver :patrick Bunel Malaga airport from 01 02 2022 til 28 02 2022. Hi,with reference to booking no. 616 408 508. On 01 02 2022 I had to take a car from 01 02 2002 to 28 02 2022. for the sum of DKK 2316. In Malaga, the company Firefly rejected my reservation and I was forced to accept a new contract. I want to get refunded the 2316 DKK find myself with 2 contracts.

Left the car with full tank and, fortunately, asked the customer service agent upon return to check and sign off. The company returned the furl deposit a werk later. However, shortly after 51 € wad deducted from my credit card. The company claimed that this was for missing fuel + fee. Fortunately I could prove them wrong, so the bank returned my money. Shame on you Rentalcars.com.

Never use this company - they are only a middleman and will never offer any help when you have problems - and you will when you use them. They charged me 60% more than what I agreed to. Customer service is limited to copy-paste emails.

Scam company, dont use

This is an illegal scam operation! They accept your credit card details with the reservation with an emailed order registration, which states only to be valid after receiving final confirmation. Then nothing happens and all emails are no-reply addresses, listed phone numbers do not work, so it is literally impossible to contact them. The day before your reservation day, they will suddenly start calling and emailing you with urgent messages to enter in contact, but you have no way of contacting them. Even when you contact the local fulfillment operator, they do not have your reservation. And your reservation dissapears from the app, so you are convinced that you have no reservation. At this point you are in panic due to your travel the next day and will obviously rent a car somewhere else. Then on the day of your reservation, one hour before the pick-up time you suddenly get an email confirmation of your reservation with a note that a cancellation will cost you 80% of the rental cost if it is not cancelled at least 24h before. They will never answer your emails or calls and the local fulfillment operator cannot take responsibility, and they have your credit card, so the money is lost. NEVER use rentalcars.com!

Until I had an incident with one of the rental cars I booked through Rentacars.com the service seemed to work fine. I took out their Full Protection Insurance, which says "Full Protection Insurance is designed to refund You any amount You are charged under Your Car Rental Agreement for the loss of / damage to the Rental Vehicle, so long as You have paid the premium and have complied with the policy terms." unfortunately, and to date, this is not true. I was left without a hire car for the last 3 days of the agreement, then charged for the alleged repair of a punctured tyre, because the car was hired to me without a spare wheel or a puncture repair kit. And some weeks later I find myself fighting with Rentalcars.com to get any kind of resolve, they tried to fob me off with a response that read "The only thing that I can do is offer you a discount on a future rental. In order to redeem this discount, you simply need to quote this reference number ???????? when making a new booking, via either email or by phone. We hope that this has resolved the issue positively for you, and we look forward to hearing from you in the future to redeem your discount." then proceeded to say "If you want to leave a feedback to the car hire company you can do it trough this link, which was trustpilot.com" so here is my feedback. please be wary when booking through these providers, and check the hire vehicle thoroughly before taking it offsite!?