Rentalcars.comReviews of renatlcars.com

I wish I had read these reviews ahead of booking. I made a booking today and was immediately charged the full price of rental , insurance plus £250 extra. I have received no receipt, invoice or booking reference. I cannot access my account online either. As they are a broker I have contacted the actual rental car company my car will be with and they confirm they have received my transaction but they say the cost is much less. There is no way to contact rentalcars.com apart from email so I know feel I may have been duped and am considering contacting my bank. I am supposed to be able to cancel up to 48 hrs before the pickup time however I don't even have a reference number or account access to cancel. DO NOT BOOK THROUGH THIS BROKER!

Went to collect car when it was clear on the booking we landed at 19.25 - they shut up at 19.00. Had to book another car, at extra cost, drove back to Pisa Airport next day to be told no car we were late - they didn't offer another car, took our money, no refund, we had to hire another car so the whole experience cost us over £1000 for 6 days!! So, they took our money and resold the car double dipping on revenue surely illegal. Won't take this lying down will not stop writing about this until I get my money back - they picked the wrong person to scam and that's what this company is a scam and thieves.

Do not book through them. I made an error, booked to pick up one day earlier, fully paid and paid extra day, was told I cannot pick up the car late. I had to cancel my booking to get partial refund, and rebook on the spot (double my original payment with 1 less day), phone got hung up halfway through and no more follow up, left you to sort out with car rental...disgusting.

Booked a car which has never been delivered. It is suppose to be meet and greet car hire company. When I called car hire company , once landed with family, call went straight to voice mail. I have left message and someone called me from different number saying that he has nothing to do with car hire company. Funny enough , number I called still exist on their website as only contact. I have contacted Rentalcars.com and explained to them what happened. They told me that I cannot have refund as per policy. What they don't understand that they are selling something that does not exist in real life.

After one hour flight delay was unable to pick up the car. Stuck in airport at midnight with the family including one year baby. No support to resolve the issue and NO REFUND either. Never again! Please avoid this company.

INSURANCE SCAMMERS! I purchased premium insurance through rentalcars.com which was not accepted by recordgo. So I had to buy a second insurance at the record go desk. Rentalcars.com are filthy crooks. Do not trust, do not use. I read the fine print 3 times over and it all said I would be covered. Flat liars. Looking into legal proceedings...these sorts of companies and people should not be allowed to operate.

Rental went fine, but upon returning the vehicle was told the deposit on my Monzo card week out of be returned automatically within 5 working days. 2 months later still no return of large sum of money and when I try to contact customer services it she's for a pin which was never sent. Request for new pin claims new email was sent, but those emails never arrive. Awful situation to be put in, not acceptable and need to be held responsible!

Amazing company