Rentalcars.comReviews of renatlcars.com

They refuse to resolve an issue with an additional insurance charged on the car pickup by the renting company, whichs contradicts the conditions stated on the booking voucher

DO NOT RENT FROM THIS COMPANY. I booked a car with them and the local rental company refused to allow me to pick up the car. I spent hours trying to get ahold of them, after finally getting on the phone with someone they refused to offer me a refund. The customer service representative was also rude and standoff-ish on the phone.

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tried to book a car but payment was rejected, then tried another website and booked from another company, 2 days later I got an email from rentalcars.com that your booking is completed without me initiating another booking, they had deducted money from my account. contacted them they are beyond useless support. still have not recieved my money back. starting legal actions against them with my bank and my lawyer. dont even think of using their website

I found them good,one problem with insurance was sorted within a day,(by ALEX) and credit back to card. Over last 12 years approx 50 rentals these are probably one of the best,remember they are the Broker,often the problems arise with car-hire-company.I will hire with them again soon. Read hire-companys T&C,s etc.,well in advance not at hire-desk,After flight etc.have everything in order you can get more than a little flustered what with language and form signing etc.,

My first experience of hiring a car from an airport turned out to be very negative one. A bit of naivety on my part caused no provision of a hire car for a three day period and no consideration of any amount of refund even as a good will gesture. Go cheap!!! Get Cheap!!!! Would never use again or recommend to anybody else. My experience seems to match most of the reviews of this company which are 91% bad. A deserved rating!!!!

On Saturday I booked a vehicle at Faro Airport with Rentalcars for 87 days. Payment was successful but yesterday evening out of the blue I received an email to say my booking was cancelled. There was no explanation. Chat is only way to make contact with them. I was told my booking did not pass their security check. This is first time in my long life I've had a booking rejected. I asked what security check and was told booking cancelled that is all. Funds have gone through my account - it is a large amount so I am unable to book through another car hire company. Terrible state of affairs.

This company have taken almost £800 from account and have not booked me a car. they are constantly telling me to send statements to prove that they have taken the money. i have sent numerous and still will not give me money back. they will not put me forward to anyone managerial or through to the finanace department. i am beginning to believe that i will not get my money back. i have since booked with another company to hire a car. i am now about to take further action on these guys, stress beyond belief. Andrew Hay