Rentalcars.comReviews of renatlcars.com

Very rude and unhelpful customer service, I had already a paid car booked in Ancona airport and when I went to pick up was told that was no booking. Called them straight away but not help was given, and their staff were extremely rude. At the end I was left stranded at the airport, and had to spend over 100 euros for taxi and hotel. Will never use it anymore. Scammers Booking 738426101

AVOID!!!!!!!!... This is probably the first review i've ever written but the manner in which these guys are ran is a joke. Picked-up car which wasn't fit for purpose from rent-a car and returned it, no issues. However these guys have refused to refund me its, apparently its still being investigated despite me providing confirmation from the dealer about the car, ITS BEEN WELL OVER 1 MONTH, HOW DIFFICULT IS IT TO CONFIRM THIS... PLEASE DO YOURSELVES A FAVOUR AND AVOID THIS COMPANY..

I booked a car through Booking.com. When I showed up at the rental place in Miami, the guy was late by 30 minutes. He wanted me to pay an additional $200 for SLI insurance, which I had already purchased through my usual UK insurance company. He said they did not accept non-US insurances. My friend offered his AMEX, which comes with insurance, but he said, "his name wasn't in the reservation, therefore he couldn't use his." I called booking customer service right away, and you get bounced from one agent to another. I had to wait until the end of the rental to file a claim, then I received a response saying, "I should've contacted them on the spot," which I did. While their T&C state you need mandatory SLI, it doesn't state it has to be US based so clearly a scam. They clearly don't communicate with each other. In the end, I had to open a credit card dispute. Stay away from this company if you want to avoid headaches.

Just a broker, which you can not get old of if there is an issue when collecting the car. We had to pay extra after the company refused an Amex and a debit card. Looking the the paperwork they sent it does not specify what cards they accept. Will stick with enterprise next time

Misleading booking. They quoted a total price but this excluded one way rental, despite the rental being booked as one way. Poor customer service follow up too.

The rental process was Ok, but I made the mistake of getting their unnecessary insurance. They say you can cancel it but then they became unavailable, then they asked me for the receipt of the insurance I did get with the rental company, and then they started bouncing me from clerk to clerk claiming they can't open the file, made me save it as a PDF, JPG, take screen shots, and generally make a fool of myself. I ended up writing them to either give me the refund or never contact me again and I'll simply write my opinion of them as a review - and here it is...

Do not use, go direct. We arranged a hire car with full insurance on Booking.com who apparently use this company although you are never told this. Booked and paid for a hire car including full insurance, the best they offered. Upon collecting the car from Pisa Airport, Italy we were told the insurance we purchased is not allowed. We either had to buy their insurance or put a deposit down of £1500.00. We had luggage and children and wanted to get out of the airport so paid £209.00 for their insurance, absolute scam. We tried to get Hertz but no cars available, we were stuck with Goldcar. Be very careful using them. Book direct no need to let this company earn a commission when they are not transparent.

I had booked a car but incorrectly entered 8am instead of 8pm I cannot get a reply on the phone and they have kept my money (over€500) Goldcar cancelled the booking and wanted €1900 for another car. DO NOT USE THIS COMPANY OR GOLDCAR THRU THEM