Rentalcars.comReviews of renatlcars.com

I needed to change my booking at short notice. I wasn't able to do this online, so started online chat with an agent. She said she would check my reservation and never returned. I only received a survey about my experience. I then tried calling, after several attempts of one agent said she couldn't hear me, and I couldn't understand her. The next call answered, but no one there. The third just hung up on contact.I gave up. Disgraceful service. I will never use this company again. It's cost me £180 and no car!

This company are unethical and what they are doing seems unlawful. They take payment without providing full information of checks that the main driver requires. I tried to book a car for my brother as we urgently needed one for a family event. I paid for the booking and all the voucher said that was required was a drivers license and ID (which he had), the £200 deposit and the booking reference number. The rental company did a series of checks and because my brother didn't pass the address check (he lives with his partner) the company said he wouldn't be able to complete the rental. They advised I call rentalcars.com to get my money back however they refused to speak to me as I am not the main driver, even though I made the booking. When I eventually got my brother to email them saying he gave permission for them to speak to me, they have said I will not recieve a refund. This is disgusting. I will not be using them again!

DO NOT RECOMMEND TO RENT A CAR BY B-RENT (!) We had pre-booked and pre-paid a car B-Rent via Rentalcars.com, and it turned out to be one of the most disappointing experiences during our trip. Upon arrival at the company's office, not only were we not served, but we were also denied the car, citing alleged incorrect types of driver's licenses. This claim turned out to be false, as we later successfully rented a car from another company (by Drivalia) using the same licenses. The service was terrible - the employee was constantly absent and did not provide us with clear information about the problem. We spent several hours trying to resolve the situation, which was extremely inconvenient during the journey. As a result, we were charged approximately 50 euros for supposedly three days of rental, even though the car was never actually provided to us. Our experience with B-Rent was extremely disappointing, and we do not recommend this company to other travelers. === === === Мы с семьей заранее забронировали автомобиль b-rent у компании rentalcars.com, и это оказалось одним из самых разочаровывающих опытов во время нашего путешествия. По прибытии в офис компании, нас не только не обслужили, но и не выдали автомобиль, ссылаясь на предполагаемые неправильные виды водительских прав. Оказалось, что это утверждение было ложным, так как впоследствии мы успешно арендовали автомобиль у другой фирмы (Drivalia), предъявив те же самые права. Обслуживание было ужасным - сотрудник постоянно отсутствовал и не предоставил нам четкой информации относительно проблемы. Мы потратили несколько часов на попытки разъяснить ситуацию, что было чрезвычайно неудобно во время путешествия. Как итог, с нас было списано примерно 50 евро за якобы три дня аренды, хотя фактически автомобиль нам так и не был выдан. Этот опыт с B-Rent был чрезвычайно разочаровывающим, и мы не рекомендуем эту компанию другим путешественникам.

I am giving 1 star because there is no option to give 0 which Rentalcars.com deserves. Yes I did not take time to read all the T&Cs. But for them to keep the full amount of the rental with full insurance coverage (I rented a car for 16 days) after it appears that the car renter takes only credit card which I do not have. THIS IS STEALING.Technically I was wrong but the total amount I paid 141,38€ are also technically, for a service not used and not rendered.

Never never ever trust them. They are scams.

rented an enterprise car through rental cars - returned car early was told by enterprise we would be refunded for days not needed. Contacted rental cars customer service very unhelpful had to complete a form to raise issue- contacted today advised no refund for the days unused but they could give me a discount on next booking - I will never book with this company again - avoid and go with reputable company

WE HAVE LOST $1500 AUSTRALIAN. CAR RENTAL.COM AND NOLEGGIARE ARE SCAMMERS. We are from Australia and booked a car through RENTALCARS.COM with NOLEGGIOARE in Malpensa Milan in September. So many issues. 1. We waited 90-minutes for the shuttle pick up at airport and then a 90-minute wait to be served at the shed that doubles as an office. The staff are slow. There were lots of unhappy customers (including Italians) that were complaining about the smaller car size other than one they booked and cars were filthy. 2. Noleggiare offered us expensive insurance which we refused as we have travel insurance that covers excess. ( dont tell them that though ). And they asked for a holding deposit of 600 euro which they said would be reimbursed on drop off. They gave us a list a mile long of pre-existing scratches and damage on the car. We took our own video and photos anyway but i couldn't believe how damaged it was already on pick up. At the end of the rental period we had not incurred any further damages at all and filled the tank on drop off. When we dropped off the car the shuttle bus pulled in quickly behind us and a guy grabbed our bags to take us to the airport straight away. I asked if we need to go to the office and they said no. In the next 2 days they had taken 930 euro ($1500 AUD) out of our bank account. No explanation. No paperwork. When we complained they finally sent us a list of minor scratches which we definitely did not make and some photos which were taken underneath the car!!! When we complained they sent us a bogus document with my forged signature stating we accepted the damage, which did not happen. RENTAL CAR .COM were no help and told us to deal with NOLEGGIARE direct which we have been doing, to no avail. Steer clear of RENTAL CAR .COM also as they obviously don't care that customers are scammed every other day. My Italian friends are so embarrassed this has happened in their country. DO NOT USE THESE COMPANIES IN ITALY.

Very poor experience with rental cars.com We were booked with green motions and made a payment with a debit card. The company told us they don’t take debit card so we had to pay a penalty of £220. When we called the agent, they were extremely unhelpful and told us we don’t have any other options. On top of the nearly £100 for 4 days, we had to pay the penalty of £220. Extortionate, unhelpful and poor service. Will not be using again.