Reliant EnergyWe provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing285 approved reviews, newest moderated first
Denese S.
Reliable steady
Response from Reliant EnergyOct 19, 2026
Short and powerful. Thank you for this awesome comment, Denese! We're proud to be a dependable partner for your energy needs and grateful that you've found our service reliable and steady! Your confidence in us means a great deal, and we look forward to continuing to earn it and serve you the way you deserve for much longer! Have a wonderful week ahead! - MF / Digital Care
Eddie G.
It needs to be more simple.
Response from Reliant EnergyOct 19, 2026
We appreciate your honest feedback and are sorry to hear that your experience wasn't as straightforward as it should have been, Eddie. Our goal is to make managing your service as simple and convenient as possible. If there's anything that's unclear or causing frustration, please contact our Customer Care team by phone or chat 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us by visiting our website at https://www.reliant.com/: we'd be happy to review your concerns and work toward a resolution with you. Thank you for trusting Reliant! Best regards! - MF / Digital Care
Vickie K.
Called to pay my bill and found out I was eligible for a lower rate plan. So I got signed up!
Response from Reliant EnergyOct 19, 2026
What a great surprise, Vickie! We're so glad that during your call, our team was able to identify a plan that offered you a lower rate and better value! Helping customers find options that fit their needs is one of our favorite parts of the job. Thank you for choosing Reliant, we're thrilled we could help you save! Thanks for believing in us, we totally love serving you! Have a beautiful day! - MF / Digital Care
Javier O.
Excelente empleada, muy atenta, servicial, amable.
Response from Reliant EnergyOct 16, 2026
¡Qué maravilloso comentario, Javier! Agradecemos sinceramente su reconocimiento hacia nuestro fabuloso equipo de atención al cliente. Nos enorgullece contar con personas comprometidas en ofrecer una atención cálida, amable y siempre dispuesta a ayudar. Gracias por su confianza y por elegirnos, nosotros estamos encantados de tenerlo como parte de esta gran familia. Saludos cordiales. - MF / Digital Care
Tammy R.
The patience the representative had with me was awesome. He finished the process quickly. Having Matthew McConaughey as a spokesperson is delightful. Reliant is Alright alright alright ..
Response from Reliant EnergyOct 16, 2026
Hi Tammy. Your review absolutely made us smile! We're delighted to know that our representative was patient, helpful, and able to get everything taken care of efficiently! Providing excellent service while making the process easy for our customers is always our goal. As for Matthew McConaughey, we're glad he's helping keep things "alright, alright, alright!" Thank you for your support and for being part of the Reliant family. Have a beautiful weekend! - MF / Digital Care
Emmanuel E.
Quick response
Response from Reliant EnergyOct 16, 2026
Hi Emmanuel. It's wonderful to know you found the answers to your questions and that our amazing customer care team assisted you in the way you deserve! Thank you for taking the time to share your experience with us; we're thrilled to confirm that we met your expectations! Thank you for trusting Reliant! Have a great day! - MF / Digital Care
Alicia A.
The customer service person Monica was very pleasant and I felt she truely cared to help me out.
Response from Reliant EnergyOct 16, 2026
Thank you for taking the time to recognize Monica's outstanding service, Alicia! We're delighted to hear that she was not only pleasant to speak with, but that she also made you feel genuinely supported throughout your interaction! We believe the best customer experiences come from listening, understanding, and truly caring about each customer's needs, and it sounds like Monica delivered exactly that. We'll be sure to share your kind words with her and her team, so they can know their hard work is noticed and appreciated Thank you for being a valued customer! Have a marvelous day! - MF / Digital Care
Kris
The service representative was patient with me and he took ownership of the program and solved it without any issue.
Response from Reliant EnergyOct 16, 2026
We're so grateful for your kind words, Kris! It means a great deal to hear that our representative patiently worked with you, took ownership of the situation, and successfully resolved your concern without complications! We understand how important it is to have someone who not only listens but follows through until the issue is fully addressed. Thank you for your trust, your feedback, and for giving us the opportunity to serve you! Have a beautiful day! - MF / Digital Care
