We provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
reliant.com
Website
reliant.com
Category
Energy & Power
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My bill for August was $250. My bill for Sept. was $291. I spoke with a representative and asked her if I could pay in installments and what would happen if I didn't pay the whole amount? She said "After 2 weeks if you did not pay your bill, they will shut off your electricity." - That is way too high for an electricity bill. I am, however, going to pursue other companies for a cheaper price.
Response from Reliant EnergyOct 20, 2026
Good afternoon, Jani. We're sorry to hear about your frustration and appreciate you taking the time to share your experience. We understand that receiving bills higher than anticipated can be concerning, and we recognize how important affordable energy service is to our customers. Our goal is always to provide clear information regarding account status and payment expectations while helping customers understand the factors that may impact their monthly charges. We would be happy to take another look at your account and discuss your concerns in greater detail. Please feel free to contact our Customer Care team directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us by visiting our website at https://www.reliant.com/: so we can further investigate your concern and help in the best possible way. Thank you for your feedback. Kind regards! - MF / Digital Care
EG
Eddie G.
It needs to be more simple. 1 + 1 = 2
It needs to be more simple.
Response from Reliant EnergyOct 19, 2026
We appreciate your honest feedback and are sorry to hear that your experience wasn't as straightforward as it should have been, Eddie. Our goal is to make managing your service as simple and convenient as possible. If there's anything that's unclear or causing frustration, please contact our Customer Care team by phone or chat 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us by visiting our website at https://www.reliant.com/: we'd be happy to review your concerns and work toward a resolution with you. Thank you for trusting Reliant! Best regards! - MF / Digital Care
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mark G.
I don’t know about everybody else
I don’t know about everybody else, but my bill keeps going up higher and higher every month. I’ve unplugged stuff that don’t need to be plugged if it’s not being used. All lights are turned down if you’re not in a room. Because that’s the way I was raised up. You’re not in a room lights off. You’re not watching TV TVs off, but my bill keeps going up higher and higher every month. Now I’m almost to $500 this next bill cycle. Which I think is totally totally ridiculous. If anybody else there nose of another electric company that is more reasonable than this company, please let me know.
Response from Reliant EnergySep 21, 2026
Good morning, Mark. We understand how concerning and frustrating it can be to see your electric bills continue to increase despite making efforts to reduce your energy usage. We appreciate the steps you've taken to conserve electricity and can understand why a bill approaching $500 would raise serious concerns. Many factors can impact a monthly bill, including seasonal weather changes, increased energy demand, home efficiency, and overall electricity consumption patterns. We'd appreciate the opportunity to review your account and help identify what may be contributing to the higher charges. Please contact our customer care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can take a closer look at your usage history, billing details, and plan information. Our goal is to help you better understand your bill and explore any options that may be available to assist you. We value your feedback and would welcome the chance to help improve your experience with Reliant. Have a great day! - MF / Digital Care
MA
Martin
When I left former light company for a…
When I left former light company for a better one with better rates wind-up that I'm paying more with this company. I'm going to start to look for another company real soon. I payed my former company early service disconnecting fee to my former light company. I'll do the same with this company. To my belief it's just not fair to anyone to pay more so unreal!!!!!🤔😱😱
Response from Reliant EnergySep 16, 2026
Thank you for taking the time to share your experience, Martin. We're truly sorry to hear that your service has not delivered the value you expected when you made the switch. We understand how disappointing and frustrating it can be to see higher costs after choosing a new provider in hopes of saving money. We never want our customers to feel that they're paying more than expected, and we appreciate you bringing your concerns to our attention. Energy bills can be influenced by several factors, but we understand that what matters most is how your experience compares to the expectations you had when enrolling. We'd love the opportunity to take a closer look at your account and discuss your concerns in more detail. Please reach out to us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can review your billing and see if there are ways we can help. Your feedback is important to us, and we'd appreciate the chance to make you feel better and regain your trust in us, we don't want to lose the opportunity to continue energizing you. Kind regards! - MF / Digital Care
JJ
JoAnna J.
Retaining customer loyalty is not a prerogative of this company!
I am very disappointed in the customer service of Reliant energy. I have been with this company for eight years, eight years and when my contract was expiring They did not give me the courtesy of a phone call or even a text message. They allowed my account to go to a month-to-month and build me at a exceedingly expensive rate of over $.22 per KWH. My last bill was coming in at over $800 for one month. As I began to investigate Solar I was curious as to when my contract expired with reliance and called to find out so I wouldn’t have to pay an expiration fee to transfer to something else… that is when I found out that I have not been under contract with them since March. I am the soul support of my family, and this has been an incredible hardship on me to be paying out six and $700 per month and in this last one over $800 for Service because they did not take the prerogative to contact me to protect me as a longtime customer by notifying me that my contract was expiring. Companies want to know why their customers have no loyalty this is why and nothing was offered to me as an apology for their negligence. I am very busy and I count on companies such as this to do the job that we hope they will do. Since they contacted me once before a few years ago, when my contract was getting ready to expire, I just believed that they would always do so. In that regard, I made a mistake . They owe me more than the representative apology. Five months of billing me at their highest rate is unforgivable, but there should have been something offered instead of my last contract rate and not even that they increased it at $.00I …!
Response from Reliant EnergySep 4, 2026
Good afternoon, JoAnna. We are sincerely sorry to learn of your disappointment and understand how frustrating this situation must have been, especially after being a valued Reliant customer for eight years. We never want our customers to feel that their loyalty is unrecognized or that their concerns are being overlooked. We understand your concerns regarding your contract expiration, the transition to a month-to-month rate, and the impact that higher-than-expected bills can have on a household budget. We recognize how upsetting it can be to discover that your contract had expired and that your costs increased significantly without the experience you had come to expect. At Reliant, we strive to provide important account communications and renewal information to help customers make informed decisions about their service. We regret that your experience did not meet your expectations and left you feeling unsupported during a challenging time. We appreciate you bringing these concerns to our attention and would welcome the opportunity to review your account, discuss your billing and contract history, and address any remaining questions you may have. Please feel free to contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm, we will work diligently to show you we care and hopefully, regain your trust in us. We value your years of loyalty and regret the frustration this situation has caused. Best regards! - MF / Digital Care
PJ
Patricia J.
No comment
No comment , No comment, No comment.
Response from Reliant EnergySep 1, 2026
We thank you for taking the time to rate our services, Patricia. You are very important to us, and we are concerned to see that you have given us 3 out of 5 stars. We would love to talk to you and find out what the situation is, so we can help you resolve whatever is necessary and regain your trust in us. Please feel free to reach us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: we will do our very best to help you out and show you how much we care about you! We will be waiting for you! Have a lovely day! - MF / Digital Care
