Reliant EnergyReviews of reliant.com

Nothing is wrong with the service they have provided me since 2022 except I was put in a 4 yr without truly knowing how long it was. My complaint is their deceptive business practices. They have been mailing (possibly emailing also) me for a couple of months notices now of picking a new plan. I thought that meant my contract was up and I wanted to switch rather than try to figure out their "plans" so I switched. Today I get a bill in the mail for an early cancellation fee of $395. I can NOT pay that. I called and they won't do anything about it unless I have them reinstate my service which would also mean I have to pay a cancellation fee to the new provider. I understand it is my fault for not confirming the end of the plan with them but they never should have been offering new plans to me either since mine wasn't over. Now I find out the contract isn't over until June 2026! Why have they been offering me new plans since Nov! That's the deception. They CAN waive the fee, they just won't; I do NOT have this kind of money. I've been a loyal and prompt customer for almost 4 yrs (length of the contract ending in June). I will let it go to collections if they won't remove it. $395 is extremely exorbitant and just a ridiculous money grab from people who struggle to make ends meet.

I have been a customer for over 3 years always paid my bill I had surgery been off work for 13fays I need an extension for 4 days and they wouldn’t even help me out I think I should look for another provider this doesn’t make any sense to me hoe they can’t help

They will reward those that turn down their thermostats in the Texas summer, but for someone like me that already keeps the thermostat higher they don’t care. At this time in the morning my thermostat is at 82f, and around 12pm I move it down to 81f. Around 2pm it goes to 80f and usually stays there all night. I called in a while back and asked if I would get a discount because they had a program turn your thermostat up 4 degrees, I believe, and you would get something…I forget what it was…I just received an email saying reduce electricity and get to earn bill credits…Punish those that don’t run their ac a lot and reward those that do, but will turn it up.. Makes 0 sense…They do have a good solar panel plan….Reliant…Reward those of us that use electricity less all the time too….

We have had reliant for 18 months and pricing has gotten worse so I decided to check around for some thing less expensive and found TXU with some better plans so I proceeded to go through the steps to enroll. Little did I know that I would be hit with a $395 penalty for changing which is about the cost of Reliant for 1 month. I am extremely upset and disappointed . If there was a way for me to get even, I would. Who ever reads this, be sure and read the small print cause they are not above taking your money.

This company scams you out of the account credit they give you to switch companies, which is supposed to pay for your cancellation fee for your last provider. Somehow after switching I had a big bill that just happened to use up my whole account credit, in winter, in texas. And I'm sure I didn't use the power their logs showed I did, because this was during the texas power outage from the winter storm, and they showed me as using a bunch of power when we had no power most of the time.