Reliant EnergyReviews of reliant.com

Response from Reliant EnergyOct 15, 2026

Good morning, Daniel. We're truly sorry to read about your experience and can understand why you would be upset. Receiving bills that feel disproportionate to your home's size and lifestyle would be concerning for anyone, and we recognize the frustration that comes with feeling like the charges don't align with your expectations. We also understand how stressful it can be to experience a service interruption while trying to keep up with account balances and payments. We never want a customer to feel unheard or uncertain about what they're being charged for. Every home uses energy differently, and there can be several factors that affect a bill, but we believe you deserve a clear explanation of your specific situation. We'd appreciate the opportunity to review your account, payment history, and usage details with you. Please contact us 24/7 at 1-866-222-7100, or visit reliant.com and click Chat: so our team can investigate thoroughly and work with you toward the best possible resolution. We value your business with Reliant and would appreciate the opportunity to work with you and show you how important you are to all of us. Kind regards! - MF / Digital Care

Response from Reliant EnergyOct 8, 2026

Good afternoon, Joseph. We are very sorry to hear about the experience you've described. We can understand how discouraging it must be to see your electricity costs continue to climb despite your efforts to reduce usage and manage your household expenses. After being a customer for five years, it's understandable that you expected greater value and support. Your comments regarding billing, rate changes, and your interactions with our team are concerning, and we appreciate you bringing them to our attention. We never want a customer to feel frustrated, unheard, or uncertain about the charges on their account. We would truly like the opportunity to help. If you contact our Customer Care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm, we can review your account with you, discuss your current plan, evaluate factors affecting your energy costs, and determine whether there are options available that may better meet your needs. We value your business and would appreciate the chance to provide the assistance and support you deserve. Have a wonderful evening! - MF / Digital Care

Response from Reliant EnergyOct 2, 2026

Good morning, Pro-trading. We're sorry to learn that your experience has left you feeling disappointed. We understand why receiving multiple disconnect notice fees over a relatively short period would be frustrating, particularly when the payments were made shortly after the due date. Customer feedback like yours is important because it helps us understand how our policies affect those we serve. While we regret that we've fallen short of your expectations, we'd appreciate the chance to review your account and address any questions you may have. Please contact us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can take a closer look and provide assistance and help in the best possible way. We look forward to hearing from you soon. Have a great day! - MF / Digital Care

Response from Reliant EnergySep 30, 2026

Good afternoon, Rolando. We're sorry to learn that you are dissatisfied with the solar buyback plan and the value you feel you've received from it. We understand your frustration and recognize how important it is for customers to clearly understand their energy plans and billing. We'd welcome the chance to review your account and provide clarification regarding your solar credits and charges. Please reach out to us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can assist further and solve any questions or concerns you may have regarding this matter. We value your business with Reliant and look forward to best assist you and regain your trust in us. Have a great day! - MF / Digital Care

Response from Reliant EnergySep 29, 2026

Good afternoon, Jeremy. We completely understand how concerning it can be to see higher-than-expected bills, and we're truly sorry for the frustration this has caused. Your satisfaction means a great deal to us, and we'd love the opportunity to review your account and help provide some clarity. Please reach out to us24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm, and our team will be happy to assist. Thank you for choosing Reliant and for giving us the privilege of powering your home. Have an amazing weekend! - MF / Digital Care

Response from Reliant EnergySep 28, 2026

Good afternoon, Manuel. We regret hearing that you feel disappointed with your experience. We understand that unexpected or higher-than-anticipated bills can be frustrating, and we sincerely apologize for the concern this has caused. Our team would welcome the chance to review your account in detail, explain any charges, and explore ways to help you better understand your bill. Please reach out to us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can assist you further and help in the best possible way. We'll be waiting for you. Best regards! - MF / Digital Care

Response from Reliant EnergySep 25, 2026

We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns, Elise. We understand how frustrating it can be when you believe you have followed the required cancellation process and submitted the requested documentation yet continue to receive communications regarding the fee. We never want our customers to feel that their concerns are being overlooked. We would welcome the opportunity to take a closer look at your account and better understand the situation. Please contact our Customer Care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can further investigate your concerns, review the documentation on file, and work toward a resolution. Thank you for bringing this matter to our attention, and we apologize for the inconvenience and frustration this has caused. Kind regards! - MF / Digital Care

Response from Reliant EnergySep 25, 2026

Good afternoon, Hector. We sincerely apologize for the difficulties you experienced while attempting to activate service. We understand that delays in utility setup can impact property management timelines and potentially create financial hardship. We are especially concerned to hear about the service experience you described and regret that we did not meet your expectations. Customer feedback like yours is invaluable, and we will share your comments with the appropriate teams for review. Please do not hesitate to contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: we will work diligently to further investigate this matter and help in the best possible way. We'll be waiting for you. Best regards! - MF / Digital Care